Hyatt Regency Maui Resort and Spa REVIEW - MASTER THREAD
May 16, 2015, 3:37 pm
#1126
Join Date: Aug 2010
Location: PHX
Posts: 380
May 19, 2015, 9:52 am
#1127
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Just got an offer for the timeshare at $99 per night. Anyone have any info? We've stayed at the hotel a few times but haven't in at least 8 or 9 years. We're meeting some friends in Lahaina for a few nights and was going to burn some points, but this may be a better option.
Thoughts?
Thoughts?
May 19, 2015, 11:47 am
#1128
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 661
May 19, 2015, 6:58 pm
#1129
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Just got an offer for the timeshare at $99 per night. Anyone have any info? We've stayed at the hotel a few times but haven't in at least 8 or 9 years. We're meeting some friends in Lahaina for a few nights and was going to burn some points, but this may be a better option.
Thoughts?
Thoughts?
Jun 7, 2015, 6:14 pm
#1132
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,664
2 year old would do fine at either property. Andaz has a nice wading pool all the way to the bottom. HR has better overall pools though I think. Andaz has opted out of P&C and has painful fees now.
Think to each his own, they have very different vibes, feels, and clients.
Think to each his own, they have very different vibes, feels, and clients.
Jun 8, 2015, 8:46 am
#1133
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
There's a good conversation of this up-thread in the Andaz thread for you to read. It's not a clear-cut decision, you have a few variables to consider (which are well discussed).
Jun 22, 2015, 7:20 pm
#1134
Join Date: Apr 2010
Location: LAX
Programs: Hyatt Glob
Posts: 369
Dissapointing visit
I've been staying here with my wife and kids about once a year on average for about the last 8 years or so, and have always enjoyed it. However, our stay this week was a bit disappointing.
I'm sure I will get blasted by the usual FT's for noting things that are relatively minor, but here I go anyway.
The biggest negative was all of the cutbacks. We had two great meals at Japengo (sushi was still excellent IMO), but the service was extremely slow. Both nights the waiters were working very hard, but it was clear they were understaffed. I told them we were in no rush, and both of them confirmed that they have cut back on staff.
We've always enjoyed the breakfast buffet (even if pricey), but were disappointed to see the egg/omlett station gone (this may have happened a while ago, we didn't stay here last year). I inquired, and was told quite honestly that it was another cut back. To make matters worse, the egg dish served in its place was the same egg fritatta served in the Regency Club.
Speaking of the Regency Club, this was one of the biggest disappointments. I've experienced all of the changes over the years (Hyatt charging for cocktails, etc), but the food offerings seemed to be cut to the bone. It was to the point that several times I just left, as there really wasn't anything worth eating. Two of our favorite staff were still there, and as kind as ever, but both were quick to talk about how far the club has fallen.
I'm clearly nitpicking here, but the valet no longer has beach towels after about 7am (once they "run out" , thats it). They also dont have bottled water anymore. I asked for one, and the lady shook her said and said sorry, we used to, but don't offer them anymore. Again, a minor cut back, but they all just seemed to add up over the course of the week.
Last, and certainly not least, was the well documented problem of the time share push. We were hounded literally all week to go to a sales presentation. In the lobby, by the pool, you couldn't get away from it. It got to the point where my entire family played a 'game' of don't make eye contact (as they target your kids to get the conversation going). We literally had to pass by them when using the elevator in the Lahaina tower the entire trip, so it was impossible to ignore. I could have lived with it if we were actually staying in the new Residence Club (especially if we were there on the advertised deal), but we weren't', and it was a real drag saying no for 8 days...
On a positive note, the GM wrote us a hand written letter thanking us for being repeat guests, and had a tray of cupcakes delivered to our room; but I think from here on out we are probably done with the HR Maui...
I'm sure I will get blasted by the usual FT's for noting things that are relatively minor, but here I go anyway.
The biggest negative was all of the cutbacks. We had two great meals at Japengo (sushi was still excellent IMO), but the service was extremely slow. Both nights the waiters were working very hard, but it was clear they were understaffed. I told them we were in no rush, and both of them confirmed that they have cut back on staff.
We've always enjoyed the breakfast buffet (even if pricey), but were disappointed to see the egg/omlett station gone (this may have happened a while ago, we didn't stay here last year). I inquired, and was told quite honestly that it was another cut back. To make matters worse, the egg dish served in its place was the same egg fritatta served in the Regency Club.
Speaking of the Regency Club, this was one of the biggest disappointments. I've experienced all of the changes over the years (Hyatt charging for cocktails, etc), but the food offerings seemed to be cut to the bone. It was to the point that several times I just left, as there really wasn't anything worth eating. Two of our favorite staff were still there, and as kind as ever, but both were quick to talk about how far the club has fallen.
I'm clearly nitpicking here, but the valet no longer has beach towels after about 7am (once they "run out" , thats it). They also dont have bottled water anymore. I asked for one, and the lady shook her said and said sorry, we used to, but don't offer them anymore. Again, a minor cut back, but they all just seemed to add up over the course of the week.
Last, and certainly not least, was the well documented problem of the time share push. We were hounded literally all week to go to a sales presentation. In the lobby, by the pool, you couldn't get away from it. It got to the point where my entire family played a 'game' of don't make eye contact (as they target your kids to get the conversation going). We literally had to pass by them when using the elevator in the Lahaina tower the entire trip, so it was impossible to ignore. I could have lived with it if we were actually staying in the new Residence Club (especially if we were there on the advertised deal), but we weren't', and it was a real drag saying no for 8 days...
On a positive note, the GM wrote us a hand written letter thanking us for being repeat guests, and had a tray of cupcakes delivered to our room; but I think from here on out we are probably done with the HR Maui...
Jun 22, 2015, 7:42 pm
#1135
Join Date: Jul 2013
Posts: 1,872
I've been staying here with my wife and kids about once a year on average for about the last 8 years or so, and have always enjoyed it. However, our stay this week was a bit disappointing.
I'm sure I will get blasted by the usual FT's for noting things that are relatively minor, but here I go anyway.
The biggest negative was all of the cutbacks. We had two great meals at Japengo (sushi was still excellent IMO), but the service was extremely slow. Both nights the waiters were working very hard, but it was clear they were understaffed. I told them we were in no rush, and both of them confirmed that they have cut back on staff.
We've always enjoyed the breakfast buffet (even if pricey), but were disappointed to see the egg/omlett station gone (this may have happened a while ago, we didn't stay here last year). I inquired, and was told quite honestly that it was another cut back. To make matters worse, the egg dish served in its place was the same egg fritatta served in the Regency Club.
Speaking of the Regency Club, this was one of the biggest disappointments. I've experienced all of the changes over the years (Hyatt charging for cocktails, etc), but the food offerings seemed to be cut to the bone. It was to the point that several times I just left, as there really wasn't anything worth eating. Two of our favorite staff were still there, and as kind as ever, but both were quick to talk about how far the club has fallen.
I'm clearly nitpicking here, but the valet no longer has beach towels after about 7am (once they "run out" , thats it). They also dont have bottled water anymore. I asked for one, and the lady shook her said and said sorry, we used to, but don't offer them anymore. Again, a minor cut back, but they all just seemed to add up over the course of the week.
Last, and certainly not least, was the well documented problem of the time share push. We were hounded literally all week to go to a sales presentation. In the lobby, by the pool, you couldn't get away from it. It got to the point where my entire family played a 'game' of don't make eye contact (as they target your kids to get the conversation going). We literally had to pass by them when using the elevator in the Lahaina tower the entire trip, so it was impossible to ignore. I could have lived with it if we were actually staying in the new Residence Club (especially if we were there on the advertised deal), but we weren't', and it was a real drag saying no for 8 days...
On a positive note, the GM wrote us a hand written letter thanking us for being repeat guests, and had a tray of cupcakes delivered to our room; but I think from here on out we are probably done with the HR Maui...
I'm sure I will get blasted by the usual FT's for noting things that are relatively minor, but here I go anyway.
The biggest negative was all of the cutbacks. We had two great meals at Japengo (sushi was still excellent IMO), but the service was extremely slow. Both nights the waiters were working very hard, but it was clear they were understaffed. I told them we were in no rush, and both of them confirmed that they have cut back on staff.
We've always enjoyed the breakfast buffet (even if pricey), but were disappointed to see the egg/omlett station gone (this may have happened a while ago, we didn't stay here last year). I inquired, and was told quite honestly that it was another cut back. To make matters worse, the egg dish served in its place was the same egg fritatta served in the Regency Club.
Speaking of the Regency Club, this was one of the biggest disappointments. I've experienced all of the changes over the years (Hyatt charging for cocktails, etc), but the food offerings seemed to be cut to the bone. It was to the point that several times I just left, as there really wasn't anything worth eating. Two of our favorite staff were still there, and as kind as ever, but both were quick to talk about how far the club has fallen.
I'm clearly nitpicking here, but the valet no longer has beach towels after about 7am (once they "run out" , thats it). They also dont have bottled water anymore. I asked for one, and the lady shook her said and said sorry, we used to, but don't offer them anymore. Again, a minor cut back, but they all just seemed to add up over the course of the week.
Last, and certainly not least, was the well documented problem of the time share push. We were hounded literally all week to go to a sales presentation. In the lobby, by the pool, you couldn't get away from it. It got to the point where my entire family played a 'game' of don't make eye contact (as they target your kids to get the conversation going). We literally had to pass by them when using the elevator in the Lahaina tower the entire trip, so it was impossible to ignore. I could have lived with it if we were actually staying in the new Residence Club (especially if we were there on the advertised deal), but we weren't', and it was a real drag saying no for 8 days...
On a positive note, the GM wrote us a hand written letter thanking us for being repeat guests, and had a tray of cupcakes delivered to our room; but I think from here on out we are probably done with the HR Maui...
I have booked club rooms at some Hyatts and the breakfast and the evening horsdevors were pathetic and almost nothing to eat! I end up going to Mcdonalds or anywhere where they serve affordable breakfast.
The breakfast you get there is in Regency club?
Jun 23, 2015, 10:04 am
#1136
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
I used to stay nearly annually, and as I've posted before I won't stay anymore. I still love much about the property, but as you noted (if not specifically) it's just not as great as it was, and I now just VRBO when I want to stay in West Maui.
Jun 24, 2015, 4:50 pm
#1137
Join Date: Mar 2011
Location: Seattle
Programs: Hyatt, Marriott, Delta, Alaska
Posts: 636
That's disappointing to hear! Was thinking of staying there.
I have booked club rooms at some Hyatts and the breakfast and the evening horsdevors were pathetic and almost nothing to eat! I end up going to Mcdonalds or anywhere where they serve affordable breakfast.
The breakfast you get there is in Regency club?
I have booked club rooms at some Hyatts and the breakfast and the evening horsdevors were pathetic and almost nothing to eat! I end up going to Mcdonalds or anywhere where they serve affordable breakfast.
The breakfast you get there is in Regency club?
Jun 24, 2015, 5:08 pm
#1139
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Except for that multi-hundred-dollar charge (which was cordially removed ... we even had a good chuckle over the incident), the stay was textbook perfect.
Jun 28, 2015, 9:40 pm
#1140
Join Date: Jul 2012
Posts: 8
Honeymooners need help
Looking for some advice. My wife and I are staying at HR Maui for 5 nights on our honeymoon. I was able to get the last 4 nights on points but we are in a resort view room. The first night I had to pay for the room and the least expensive room was a mountain view room. My questions are (a) Do you think they will make us move after the first from a mountain view to a resort view or will they just let us be and (b) do you think if i upgrade us for ~$90 for the first night to a nice ocean view room they would let us stay? PS I am hyatt platinum. Any advice for honeymooners on a budget?