dtremit

Thanks Kenbo. I hadn't ever read the thread because my PL agent is always easy to contact!

danger

Further to my query, above. Unfortunately, I didn't have any success in contacting the PL 'department' and getting my stay 'credited' to my PL rep, nor could I use the PL field on the reservation.

Firewind

Suggestion: I'll bet the stand-in gets the commission/credit. I'd just tell our PLA next time that you tried, and knowing her, she'd be glad that you called so that someone would get it, and that her colleague did.

MSPeconomist

My private line agent has given me the specific name and contact information for a backup with whom she works. There's an arrangement for the backup to help me with anything of a time-sensitive nature if my own private line agent isn't available. They're both wonderful.

danger

If I make a successful BRG claim against an existing reservation that my private line rep has made, does the rep still get a cut?

LoyalEagle

I contacted Hyatt and requested a private line agent. I was contacted by a personal line agent. Is this their new title now? In addition my Personal Line Agent has an 800 number that I have to ask for the agent by name first. Is this how it normally is or do others have a direct number in which their PLA answers?

Thanks

MSPeconomist

I phone the general PLA 800 number and then you can enter your person's extension if you know it. Otherwise it's easy to be transferred and the person who first answers can check whether your person is working that day or not.

jlisi984

How much do you have to stay to request a PL agent?

Firewind

In the main, it's being a Diamond, though there may be other paths. And not all Diamonds are offered it. However, you are lucky. Our Gold Passport Concierge here has offered it to any Diamond who asks, based on seeing the offer here. That was a while ago, so others may have a better idea of the current circumstance.

JAFU007

I asked my rep about them being on commission and he said no.

He did, however, say that they have conversion goals and it helps with that.
Just something I thought to share.
Cheers!

Firewind

You shared a bit more than you may have intended (though not a secret): "he"? This may be the first we've heard on this board - or offline among friends - of a male Private Line Representative in many years - ever, actually. Not that a male wouldn't be suited.

enki

Agreed! I have only heard of females, and mine is female. I have to say that after reading about it here and PMing the GP Concierge, I was setup quickly and couldn't imagine NOT using my PL agent. 99% is done via email, and she is quick, friendly, and very generous whenever something doesn't go right. Points didn't post correctly? No problem, taken care of and here's 1000 bonus points for the trouble. I once had a bad experience with a hotel when using a suite upgrade. In no time, she credited 6000 points back to the account for the suite, plus some more for the hassle. I was just talking to my wife about my Hyatt wife the other day, and said that the PL agent is one of the main reasons I stay with Hyatt -- such great service!

m0hamed

They are remunerated in some way, in some way. It may be commission, it may be bonuses based on conversion, or it may be incentives.

I have a great relationship with my agent. Even with the time difference, I want her rewarded for how amazing she is, even with a relationship entirely based on email. So I always email my requirements, knowing that it won't be actioned for 12-24 hours with the time difference, but I accept that because she goes out of her way every time. It's the complete antithesis to the general Gold Passport or Diamond phone line experience.

I know the external Private Line Program is marketed to PAs and Secretaries that rewarded them for booking travel for others with Hyatt. See http://www.biko.com.au/clients/12PrivateLine_case.asp

Firewind

Exactly.

[I overwrote m0hamed, but +1.]

snwire

Has anyone else had a problem with their private line rep contacting you back. I had amenity points not show up after a stay in Richardson Texas at a Hyatt House. I called my rep and left him a message on the 2nd. I never heard back. I then emailed him on the 9th and have still never heard back from him. I could have called the diamond line but thought I would use the private line rep. So far this has been a lot of work for 500 points!