Hyatt.com/GP.com---Website Issues
#1336
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,551
#1338
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
This thread sticky was requested by the official Hyatt Gold Passport Concierge initially. I've said that if 2 weeks can go by without reports of the site being down or other credible glitches, I'd unsticky it.
#1339
Join Date: Apr 2005
Location: Central CT
Programs: UA MM/1K, SPG Lifetime Plat, Marriott Plat, Hyatt Diamond, HH Gold, Natl Exec Elite
Posts: 1,490
Based on the evidence, not much chance of this happening anytime soon.
#1340
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
#1341
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
are you f'ing kidding me? I guess it was good I was able to procure 3 room nights prior to the hotel's website going to poo.
===================================
"Hyatt.com, GoldPassport.com and other related sites are currently down for maintenance. We apologize for this inconvenience and are working hard to get everything in order and back online. Please come back soon!
For reservation assistance, contact us.
Sincerely,
Your Hyatt Team"
===================================
"Hyatt.com, GoldPassport.com and other related sites are currently down for maintenance. We apologize for this inconvenience and are working hard to get everything in order and back online. Please come back soon!
For reservation assistance, contact us.
Sincerely,
Your Hyatt Team"
#1342
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
GP down again.
Can't search for award availability either.
Can't search for award availability either.
#1343
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,574
yep - down again. seems to be a 2-3 times weekly thing now. Maybe they are loading the code to manage the Q2 promotion ;-)
#1344
Join Date: Jan 2009
Location: Texas
Programs: Hyatt Lifetime Globalist
Posts: 454
Had another basic stay post with just room and tax for 2 nights and the points did not correctly add up. I have been seeing this problem for over a year now and have consistently had issues with the points be correct. I am forced to review each stay and send emails to my PL rep to get corrected. They do get it corrected eventually but no one at Hyatt IT has been able to resolve this issue and it is getting old having to check after each stay. I am amazed that more of you are not seeing this issue or maybe people are not checking their bills closely as I used to in the past. Perhaps I am just the lucky chosen one for Hyatt IT!?!?
#1345
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
When do points get deducted and post?
This may be old news and I may just now be noticing it ....
My understanding is that when you make any reservation requiring points, you have to have those points in hand, because as soon as you make the reservation, they come off of "the top line," which is to say Current Points on the front page of the website.
However, they do not show up under Account Activity as an Award deduction until the date of the stay ... ?
Maybe it's always been thus and I am only sensitive to it now having started to monitor the top line more closely in light of recent IT changes. Still, it's a bit on an odd accounting scheme, since the top line (Current Points) cannot be totally reconstructed from the Account Activity as long as you have points commitments (unrecorded anywhere that I can see) into the future.
My understanding is that when you make any reservation requiring points, you have to have those points in hand, because as soon as you make the reservation, they come off of "the top line," which is to say Current Points on the front page of the website.
However, they do not show up under Account Activity as an Award deduction until the date of the stay ... ?
Maybe it's always been thus and I am only sensitive to it now having started to monitor the top line more closely in light of recent IT changes. Still, it's a bit on an odd accounting scheme, since the top line (Current Points) cannot be totally reconstructed from the Account Activity as long as you have points commitments (unrecorded anywhere that I can see) into the future.
#1346
Yeah, it's a rather dumb way of doing things..... it would be a lot more useful to somehow display the points that are reserved for future bookings.
#1347
The front page of the Hyatt.com website is telling me that for a limited time only I can enjoy a 30% bonus when I buy more than 5,000 points.
However, when I click through I'm taken to the usual points.com screen with no bonuses.
However, when I click through I'm taken to the usual points.com screen with no bonuses.
#1348
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Bad joke again and again... lake of respect for clients... anyway if you ask me : they don't give a .... and they don't care!
#1349
Interestingly, the promo does seem to be February specific looking at the URL:
https://buy.points.com/PointsPartner...FFFEB16_220216
30OFFFEB16_220216
It's just not been coded correctly.
https://buy.points.com/PointsPartner...FFFEB16_220216
30OFFFEB16_220216
It's just not been coded correctly.
#1350
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,574
Website again down for maintenance all morning (central Europe time)