tedhl

did a quick search and didn't find an answer to this...just wondering if any of you have experience with this, whether you get some points back if you need to shorten your award stay from say 5 nights to 3 nights ? if I remember right with SPG it's possible. just not sure whether it's true for Hyatt too ?

unfortunately I'm now in a situation where I might very likely need to shorten a vacation for a business meeting...

pls share any previous experience you might have on this, thanks !!

peteropny

Assuming you haven't started your stay yet - yes you can definitely get points back from a shortened award stay - I've done it several times myself.

Not sure if you've started your stay already.

tedhl

thanks peteropny. sorry, should have made it clearer - I have started the stay already...

aussielori

Just go and talk to the front desk and ask that you cancel the last 2 nights and can they return the pts back.
I know a lot of hotels do ask that you give them notice at checkin of any difference in stay length.
some will give pts back some wont.

BKKROP

It's often unwise to say, "Oh yes they do that", because they sometimes do things for you, they normaly shouldn't, but I have often been in exactly the same situation. Hope you are able to work something out, even if you have to postpone the date of a couple of award nights to a later time.

TerryK

Early departure policy, whether using awards or paid, is hotel specific. You need to talk to the front desk or duty manager.@:-)

MikeFromTokyo

Yes, you should talk with the front desk or duty manager. Since point reservations have a similar cancellation policy to paid nights, I would expect the points for the cancelled nights to be returned- just the way I would not expect to be charged for the remaining nights if I were shortening a paid stay.

I hope you get your points back.

Dr Jabadski

I have a reservation for a 4 night award stay at Park Hyatt Beaver Creek early next month and I may need to return home a day early but won’t know for certain until the day or the day after I check in. Wondering about the possibility/likelihood of Hyatt re-depositing the points for that one night if I do check out a day early, curious of any other experiences during the past 4 years since the last post on this thread. (The hotel has a 30 day cancellation policy so even if I knew for certain right now, I don’t think I could change anything.) Thanks.

(BTW, a thank you to Hyatt Gold Passport. I booked this reservation very speculatively 2 months ago, prior to the devaluation (award night from 22K to 30K) last month. A couple of weeks ago, after the devaluation, award availability opened up on dates which were better for me. I called GP and without any pleading the dates were changed. The rep actually had to book the 2 new nights at 30K each and then credit me back 16K points. That’s the kind of customer oriented service that generates customer loyalty. Thank you.)

TerryK

Probably not! PHBC didn't credit me back when I had a minor injury and had to depart early.

This is standard policy until Feb 15, 2014.@:-)

Dr Jabadski

Thank you TerryK. That's terrible. Most importantly, I hope you're fully recovered. Secondly, please tell me when this occurred and if you pursued it with Hyatt and/or Gold Passport afterwards and if so what response you received.

Interesting about standard policy, I (obviously) didn't know that.

Thanks again.

TerryK

Thanks for your concern. It was minor and I was fine after a few days.

I didn't pursue it as PHBC was following the rules. It would have been nice if PHBC went above and beyond the rules and gave me a break due to injury, however, I understand that I am not entitled to it.

Dr Jabadski

Understood, thanks again.

jayer

My recollection is that PHBC has in the past posted special language in their rate rules for high season, declining refunds for early departure and posting stiff fees for cancellation. Not to say they might not cut you slack if they were oversold the next night and were praying not to walk people.

I have shortened award stays elsewhere over the phone without penalty, but it was several days before scheduled checkout.

utpharmdoc

I usually book one night stays for awards far into the future. PH Sydney this year before the category change last month. That way I can cancel them if plans change especially for a high award category property.

Dr Jabadski

Thank you, good to know. This is my first award with Hyatt.

Excellent idea, will do that in the future. For this award it wouldn’t have helped as there is a 30 day cancellation policy.