hyatt agents & new reservations
May 23, 2010, 10:24 am
#2
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
While I thoughtful question, I find my reservations are most likely to get messed if I use an agent. I only use them when I absolutely must.
May 23, 2010, 10:32 am
#3
Join Date: Feb 2010
Location: IAD
Posts: 418
Hmm... I've done it once with an agent over the phone, for a Diamond Suite Upgrade, and it turned out well, even made it onto the website which reportedly they usually do not.
May 23, 2010, 11:33 am
#4
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
2/2 is good ...wait 'til you're up to 25 and see if that's gone down some.
Unf, you have to call for the suite upgrades. My last one was never actually applied. I generally find I'm calling a few times to get something done correctly.
Nov 29, 2010, 1:22 pm
#7
Join Date: Jul 2009
Posts: 847
My Private Line agent told me (after I asked) that she DOES get credit for making reservations. I've always handled my routine reservations online and just used her for the more challenging issues. Now I'll be more inclined to reward her by giving her some of the easy stuff!
Nov 30, 2010, 2:29 pm
#9
Join Date: Sep 2007
Location: Boston
Programs: Hyatt Globalist, United Global Services/1MM
Posts: 630
My Private Line agent told me (after I asked) that she DOES get credit for making reservations. I've always handled my routine reservations online and just used her for the more challenging issues. Now I'll be more inclined to reward her by giving her some of the easy stuff!
I hadn't really considered this until I saw this thread, so I asked my private line rep today if it benefits her to do my reservations. She absolutely gets "credit" for doing the reservations for us vs the website.
In the past, I had booked my own about 50% of the time when I was on the website assuming I was saving her work. No more.....