Grand Hyatt Macau REVIEW - MASTER THREAD
Dec 25, 2009, 7:03 pm
#31
Join Date: Jun 2006
Posts: 99
Glad to hear the generally positive reports. I was there at the end of October and they were unable to show me any rooms.
BTW, have I missed something? Several posts have referred to GC access as guaranteed to Diamonds. As of several years ago, that guaranteed Diamond privilege was limited to US non-resort properties. I understand that many international hotels will upgrade a Diamond to a club room with GC access, but am I correct in that this is not guaranteed. (I understand that it may be a local custom at certain properties.)
BTW, have I missed something? Several posts have referred to GC access as guaranteed to Diamonds. As of several years ago, that guaranteed Diamond privilege was limited to US non-resort properties. I understand that many international hotels will upgrade a Diamond to a club room with GC access, but am I correct in that this is not guaranteed. (I understand that it may be a local custom at certain properties.)
Jan 8, 2010, 2:10 pm
#33
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Jan 8, 2010, 2:36 pm
#34
Join Date: Sep 2007
Location: Boston
Programs: Hyatt Globalist, United Global Services/1MM
Posts: 630
FWIW, I was in the other tower back in Dec. and getting to the club was a complete non-event for me. I was on the twenty-something floor (I think..). It was a simple elevator ride town and then stroll across the lobby.
Jan 14, 2010, 11:17 am
#35
Original Poster
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
Sorry for the late reply! I was sick and was not able to respond.
I booked two rooms at GH Macau from 2nd to 4th January using NBT awards -- one Grand Suite King and a Grand Deluxe King. Believe it or not, I actually prefer the smaller Grand Suite King than the Grand Deluxe King.
I didn't get to visit the Grand Tower. The concierge at GH Macau told me that Grand Tower is better than Grand Club Tower. Also, I trust the opinions of the reviewers on FT, so I didn't think twice about taking the Grand Tower rooms.
I visited the Club Lounge when I was there. It is the best Club Lounge I have ever experienced -- with sushi, hamburgers, jajiangmian (fried sauce noodle) and various dim sims. Yum, yum!
GH Macau's hardware is extremely good. However, their service was utterly horrible: check in took 20 minutes; asking for a toothbrush took 1 hour; asking for tea bags took 3 hours; getting towels took 5 hours.
For those people who will be visiting GH Macau -- give yourself a challenge and try to get something delivered to you within 30 minutes.
Jan 19, 2010, 9:41 am
#36
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
How were you able to do this? GP keeps telling me that suites and club rooms are not eligible for FFN (NBT) redemption and I can't find any standard rooms on any date I check -- even as far out as October (I realize the promo isn't good until then, but I wanted to check whether there were any normal rooms available ever.)
Jan 19, 2010, 1:52 pm
#37
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
GP keeps telling me that suites and club rooms are not eligible for FFN (NBT) redemption and I can't find any standard rooms on any date I check -- even as far out as October (I realize the promo isn't good until then, but I wanted to check whether there were any normal rooms available ever.)
Fri 19 Mar, 2010 - Sat 20 Mar, 2010
The Next Big Thing Rede Grand Suite King
BOOK
Rate Details
I also was able to book with points online:
Tue 19 Oct, 2010 - Wed 20 Oct, 2010
Gold Passport Award Club Deluxe King
Gold Passport Points: 18000 per room
BOOK
Rate Details
Gold Passport Award Club Deluxe Twin
Gold Passport Points: 18000 per room
BOOK
Rate Details
Gold Passport Award Grand Suite King
Gold Passport Points: 15000 per room
BOOK
Rate Details
I think you didn't get good help from the agent to whom you spoke.
Last edited by SanDiego1K; Jan 19, 2010 at 4:56 pm Reason: Added ability to book with points
Jan 26, 2010, 6:32 am
#38
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
...One more question -- the Hyatt web site says that four in a room is okay at this property. I'm not convinced. Is four in a room a reasonable expectation or will I need three rooms for seven people (5 adults, two kids of ~12)?
Jan 26, 2010, 7:05 am
#39
Original Poster
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
It is possible, maybe with 3 adults in one room and 2 adults + 2 kids in the other room.
Jan 26, 2010, 7:20 am
#40
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
That's what I was thinking -- but most hotel rooms outside the US aren't large enough for 2 + 2... I thought it unusual that this property is shown with a maximum occupancy of four per room.
Jan 26, 2010, 7:32 am
#41
Original Poster
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
The rooms are quie big. Suite is their smallest bookable room. However you might need to pay 300MOP per night for an extra rollaway bed, which I think is worth it.
Jan 26, 2010, 7:51 am
#42
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
Jan 26, 2010, 8:16 am
#43
Original Poster
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
Jan 26, 2010, 9:29 am
#45
Original Poster
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
Oh no! Looks like they are starting to sell their Deluxe King and Twin rooms. These are standard (i.e. smaller) rooms, which were previously given to casino guests for free. If anyone wants to redeem a suite, they probably should do it asap in case they change the redemption policy.