"We are aware that there were some problems with the vouchers, in light of this all customers who have been unable to redeem there vouchers will be sent an email next week via email and at the latest you should receive this by Friday 7th August.."
Hope that they will not come back with the minimum requirements.
I just got sent 3 more of the 40 pound vouchers yesterday.. it doesn't make sense that they would send them out Friday and void them Sat. I'm hoping this is just something that they need to work through.
"We are aware that there were some problems with the vouchers, in light of this all customers who have been unable to redeem there vouchers will be sent an email next week via email and at the latest you should receive this by Friday 7th August.."
well, does this mean only the people who emailed and complained will get a solution while those who did not will be screwed? I am still saving my voucher for future use, so I did not actually try to use mine yet, let alone the email and complain. but this sounds maybe I should do something like that.
Just spoke with Expedia. They said that there are currently min spend requirements associated with these vouchers. However, they will apparently be sending new vouchers by end of the week. I was told that the new vouchers will definitely be able to be used without a minimum spend (where replacing vouchers that don't have a min spend).
Programs: LHW Leader's Club, Marriott Gold, SPG Gold, GPP Silver, Omni Gold, Sixt Gold, SU Bonus, AA, UA,
Posts: 947
Whom did you guys call/email regarding the vouchers?
I emailed Expedia.co.uk support and was told that I should call Expedia to use the vouchers and that they have the 300 GBP minimum.
When I replied saying that I had the old vouchers and that my friends had been told that they would be sent new vouchers by Aug 7th, I was told that I could speak to a Sales Rep in order to make a reservation.
Still, nothing regarding sending of new vouchers without min requirements and using the online!
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Just spoke with Expedia. They said that there are currently min spend requirements associated with these vouchers. However, they will apparently be sending new vouchers by end of the week. I was told that the new vouchers will definitely be able to be used without a minimum spend (where replacing vouchers that don't have a min spend).
Fingers crossed...
question is ... be sending to whom by the end of the week, to everyone who received old vouchers, or just to people who contacted Expedia? and if to everyone who received old vouchers, then why can't they just fixed the system and let people keep using the old vouchers?
Programs: LHW Leader's Club, Marriott Gold, SPG Gold, GPP Silver, Omni Gold, Sixt Gold, SU Bonus, AA, UA,
Posts: 947
Quote:
Originally Posted by eSurfer
question is ... be sending to whom by the end of the week, to everyone who received old vouchers, or just to people who contacted Expedia? and if to everyone who received old vouchers, then why can't they just fixed the system and let people keep using the old vouchers?
Exactly! I am afraid that if they decide to send new vouchers, most of us won't get them and will be stuck with invalid ones.
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Thinking of booking on Expedia?? See how Expedia cheated Flyertalk members out of thousands of dollars, here.
question is ... be sending to whom by the end of the week, to everyone who received old vouchers, or just to people who contacted Expedia? and if to everyone who received old vouchers, then why can't they just fixed the system and let people keep using the old vouchers?
Totally agreed, this will be the easiest way to fix the problem unless Expedia really want to cancel all the old vouchers.
Exactly! I am afraid that if they decide to send new vouchers, most of us won't get them and will be stuck with invalid ones.
It really doesn't make sense at all if they want to send people the replacement "old" vouchers to replace the original "old" vouchers. Now I have a feeling that they are simply going to send the "new" vouchers with the minimum requirement to compensate people for their invalid "old" vouchers. In other words, I believe they have already killed the "old" voucher system completely (issuance, redemption, the whole nine yards) in order to further decrease their cost, and to save their face, they are pretending to remedy that by giving people new vouchers, which are practically useless. So, that's scenario 1.
Scenario 2: they may still be willing to fulfill the "old" terms and conditions, but only in a manual way, given the fact, which is just mentioned above, that the "old" voucher redemption route is already killed. In that way, they can monitor and control only the minimal number of people can continue to take advantage of the offer.
Either 1 or 2, the old voucher system is killed, and it was not an error or mistake, but an intent to save the cost. Now the question is whether we are getting the "new" and useless vouchers instead or we have to fight to redeem the old vouchers manually.
Yes, just my speculation, but the only logical explanation IMO.
