I think sc flier meant it should display in the rate description/details/penalty info during the booking/on the confirmation.
Correct. Just like AAA rate descriptions can say something like "Must show valid AAA card," or govt rate descriptions can say something like "For official government business travel only."
As it is, am I to understand that Friends may be held liable for a (non-reservation) Fairmont employee's failure to disclose that bookings more than 90 days may be ineligible even if the reservation system offers such a rate and allows it to be booked?
Also of concern to me is that the reservation confirmations fail to show what, if any, Booker ID was entered.
If any reservations so far have been booked improperly, Fairmont has a responsibility to notify those reservation holders ASAP. It is absurd to think that customers should be expected to reconfirm NFAF reservations directly with individual hotel staff when Fairmont's central reservation system has already provided a completely valid-looking confirmation page and confirmation email.
Programs: SPG Platinum, Fairmont Premier, Priority Club Gold
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Quote:
Originally Posted by henkybaby
It is not a risk. The rate (NFAF) exists. If it has restrictions it should say so. Like when you use a [Company Code] it always states: proof of elegibility required at check in.
I agree that the rate exists, but so do other rates for other programs (I am thinking about the StarHot rate with Starwood for employees/family). This promotion is for Fairmont, and the other hotels are pure speculation at this point. Maybe they require a letter from the employee/Hr etc.. We don't know that. However, I do agree that if there were more restrictions, they would probably post them with the rate and we are not required to be the ones to figure it out the hard way (at front desk.)
My thoughts are that we are fine, and it is usable at all 3 chains.
Woah, this thread is turning into some kind of OCD galore.
I haven't booked any rooms using this promo personally, but I would not stress at all if I had, and that includes bookings with lacking booking numbers and bookings at Raffles/Swissotel.
For the booking numbers, mistakes do happen, and a hotel will always put the guest first (innocent until proven guilty.....). I can't imagine the front desk clerk doing some Gestapo interrogation in case such a number is missing.
As for Swissotel/Raffles, I'm sure you will be contacted by the hotel well in time if the promotion is void. Hotels monitor bookings far ahead every day, they have already seen your booking.
There's a box for a "Famous Agent #". Is that a Booker ID equivalent?
Definately not. That is a box to reward travel agents who book Fairmont and their TA incentive program, which is very good BTW and this TA likes it, is called Fairmont Famous. Ignore also the IATA code vox which is another TA only field.
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Definately not. That is a box to reward travel agents who book Fairmont and their TA incentive program, which is very good BTW and this TA likes it, is called Fairmont Famous. Ignore also the IATA code vox which is another TA only field.
For the booking numbers, mistakes do happen, and a hotel will always put the guest first (innocent until proven guilty.....). I can't imagine the front desk clerk doing some Gestapo interrogation in case such a number is missing.
You can't? I can. (No offense to front desk clerks. I was once one part-time for 4 hours/week. I knew little more than how to check someone out and how to transfer the phones. But if the hotel manager had told me not to let someone check in without a certain number on their reservation, I'd have done what I was told.)
Programs: SPG Platinum, Fairmont Premier, Priority Club Gold
Posts: 588
Can we try to keep this on topic again. We are veering off.
UPDATE:
This was sent to all Fairmont employees today (modified for privacy): I think this can squash anyone who still has ANY doubts. Your rez's are valid and will be honored.
Our top booker is XXX, job position and hotel, has been awarded 2 airline tickets for anywhere in North America. XXXX was extremely excited to receive the award. When asked how he/she achieved so many bookings he/she told us "it is the power of networking!" He/she has tapped into the network of his/her friends and family who have, in the true spirit of Travel, Earn & Win, reached out to their networks as well.
We enjoyed receiving pictures of your Launch events and will continue to keep you updated on the booking results of Travel, Earn & Win.
You can't? I can. (No offense to front desk clerks. I was once one part-time for 4 hours/week. I knew little more than how to check someone out and how to transfer the phones. But if the hotel manager had told me not to let someone check in without a certain number on their reservation, I'd have done what I was told.)
How many times have you experienced that information from a booking was missing when either checking in for a flight or an hotel? It has happened to me many times over the years; missing FF numbers, missing special requests, missing confirmed upgrades, missing number of people in a reservation and so on. If they ask for a booking code, simply state that you entered it when booking. It is unreasonable to believe that you should be able to reproduce that number when checking in as it was entered when booking online.
How many times have you experienced that information from a booking was missing when either checking in for a flight or an hotel? It has happened to me many times over the years; missing FF numbers, missing special requests, missing confirmed upgrades, missing number of people in a reservation and so on. If they ask for a booking code, simply state that you entered it when booking. It is unreasonable to believe that you should be able to reproduce that number when checking in as it was entered when booking online.
oooh I like that idea
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Posts: 588
Why are you guys so concerned about not entering a booking ID?? There are TWO employees on this thread alone willing to share their booking ID, along with dozens by doing a simple google search. Just use a booking ID and dont bother risking it. If you don't, it is out of pure laziness.
Why are you guys so concerned about not entering a booking ID?? There are TWO employees on this thread alone willing to share their booking ID, along with dozens by doing a simple google search. Just use a booking ID and dont bother risking it. If you don't, it is out of pure laziness.
Of course the smart thing would be to obtain a booking code from one of the employees, I was just referring to some members who obviously have been booking without a code and later turned anxious or those that have booked with the codes that were later voided.
How many times have you experienced that information from a booking was missing when either checking in for a flight or an hotel? It has happened to me many times over the years; missing FF numbers, missing special requests, missing confirmed upgrades, missing number of people in a reservation and so on. If they ask for a booking code, simply state that you entered it when booking. It is unreasonable to believe that you should be able to reproduce that number when checking in as it was entered when booking online.
And don't show up to check in at The Plaza wearing a jeans and an "I'm with stupid" t-shirt.
I know what SHOULD happen at check-in if there's a problem, but there have already been posts above saying that someone from The Plaza may expect customers to have the name and location of their employee friend, too.
So I called Fairmont customer support. They said that my reservation in December is confirmed and that it's at the rate that I had selected. They are unable to see whether a Booker ID was entered. (I know that one was, but how would I confirm this if a check-in clerk were to insist otherwise?)
CanuckFlyHigh, I'm not questioning how to book a reservation. I'm questioning the lack of any formal Terms and Conditions. I have no written T&Cs to govern my reservation contracts with Fairmont other than the ordinary T&Cs on the website. This is quite different from Starwood's StarHOT and StarFRND programs which have dedicated webpages that include program-specific T&Cs (and in some cases, rate descriptions that include booking and eligibility instructions).
As it is right now, it appears to me that any disputes would need to be handled through the employee that corresponds to the Booker ID used.
My concerns are not so much about my own needs. I'm concerned about the less-frequent travelers and non-FT members.
I like this program. I want it to succeed. And I like (most) Fairmont properties. But if my stay at The Plaza starts out with me overhearing someone else checking in next to me with a NFAF rate dispute, that will not set the tone for a good stay for me. (Worse is that it won't set well with my wife!)
I believe this is a win win for both parties. All hotels are experiencing a low volume of stays and this only helps the bottom line to offer these low rates to fill the rooms. Because of this offer I have now planning two trips I would not have been taking otherwise.
I am very amazed by people who go and book without using ID
i mean what are you going to lose?
I only hope that ny.t2t or Edmonton2001 can give us a solid evidence on whether a stay will count toward elite qualification or not
CanuckFlyHigh thank you very much for posting this and for your updates. greatly appreciated.
Is it bad to say that I don't know what Elite qualification is? Is that achieved through stay credits because if so, then yes, it is counts towards elite qualification
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FAIRMONT HOTELS - Employee Friends and Family Promotion PM me if you need a booker ID code.
and this TA likes it, is called Fairmont Famous. Ignore also the IATA code vox which is another TA only field.
Is that achieved through stay credits because if so, then yes, it is counts towards elite qualification 
