Aware of this thread just before offer expired, I signed up just to find overpriced rooms. Even the welcome bonus of 20 USD did not compensate for the difference. Monday Feb 8had LHR hotels Sheraton Skyline at 133£ and Hilton LHR at 155£. Hotel websites had, also prepaid, rates of 115£ and 135£. Even the future bonus of 5/6 £ added post-stay, did not make up. Thanks, but no thanks!
Programs: AA EXP, NW Plat, UA 1K, CO Plat, LH/BD/OZ*G, Hyatt Dia, HH Gold, SPG Gold, Sixt Dia, Hertz PC
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I just entered the second booking and it went through for a nice Hilton property in London. 40$ total
I think thats not to beat !
The other one under my gf's name was for the Queen Mary Hotel in Long Beach and a nice stay as well... always wanted to spend a night there !
This is a non-opaque Orbitz Booking, I entered my Hilton Gold # into the comment line. Do you folks recommend I call the hotel to reconfirm the HH info ? I should be eligible for Gold Benefits at least.
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Has anyone else had their prepaid reservations cancelled by hotelclub after
confirmation. I have a booking this Sat and I dont want the hassle at the hotel if they don't accept the voucher. I also have 4 more bookings middle of Feb.
Aware of this thread just before offer expired, I signed up just to find overpriced rooms. Even the welcome bonus of 20 USD did not compensate for the difference. Monday Feb 8had LHR hotels Sheraton Skyline at 133£ and Hilton LHR at 155£. Hotel websites had, also prepaid, rates of 115£ and 135£. Even the future bonus of 5/6 £ added post-stay, did not make up. Thanks, but no thanks!
The prices on hotelclub are tax included. Usually on the hotel websites, it's not. Most time the difference is the tax.
System won't allow me to complete my booking. Keeps instructing me to Enter my State/County/Province even though I have already done so. Any ideas?
This happened to me as well. You need change the country from "united kingdom" on previous page (at the bottom) to "united states". Then everything will be ok.
Please don't call hotelclub! I've used 5 bookings and have had no problems... Number 6 on Friday. Family and friends have used around 15 more nights and nobody has mentioned any problems. I have many bookings next year and I am really hoping that they work.
Hotelclub is your friend, and let's just say that christmas shopping was really easy this year.
Thanks roadtripman and calitalian.
ps. I'm hoping to book my reservations by the end of January or sooner. However if hotelclub doesn't delete my accounts and I have some remaining, I can share.
Has anyone else had their prepaid reservations cancelled by hotelclub after
confirmation. I have a booking this Sat and I dont want the hassle at the hotel if they don't accept the voucher. I also have 4 more bookings middle of Feb.
Yes, in fact a few of my friends' reservations were cancelled after credit card had been charged and voucher issued. So it is sometimes a hit or miss thing.
Yes, in fact a few of my friends' reservations were cancelled after credit card had been charged and voucher issued. So it is sometimes a hit or miss thing.
Yes, in fact a few of my friends' reservations were cancelled after credit card had been charged and voucher issued. So it is sometimes a hit or miss thing.
Your friends' cases should make many people here feeling panic, inclusive of me.
It seems to me that your credit card denied the charge. May I ask which country of the credit card are you using?
Quote:
Originally Posted by nvoi
Just wanted to inform you guys about the mails I have been receiving. I've been able to stay at two hotels and had four more outstanding reservations, these have been all canceled. What I do not understand is that it clearly does not state in their Terms and Conditions that multiple accounts are not allowed - why don't they honor their business, then?
Please see below for the mail they have sent. I replied to them on the 23rd when I received the first cancellation that was not initiated though me, no answer so for...
You might think - this guy has burned through his card... well, I just checked into the Peninsula Manila paying with the exact same card - I suspect that's the reason why I am not getting a response as it's a just a sorry excuse. No-one had contacted me (the card holder they refer to nor even the card issuing bank) prior to these cancellations as well - it's very bad business practice!
I understand that they gave away credit to their reservation system and we should be grateful for that - and I was til now.
However, it enrages me when people are not standing to their word - and people taking advantage of this offer have not violated any conditions that were set out by them and could have easily been modified to exclude multiple accounts which would have refrained me from booking through them.
Dear Firstname Lastname,
Thank you for using the hotel reservation service with
HotelClub.
This service is powered by HotelClub.
Booking ID: 33333333
Hotel: Hotel name
Check In: 02-Jan-09
Check Out: 03-Jan-09
We are writing to regretfully inform you that your hotel reservation has
been cancelled.
It had become necessary for us to cancel your prepaid transaction due to our
conclusion that the billing information provided could not be verified nor
confirmed. Our attempts to verify the transaction with the card holder or
the card-issuing bank were unsuccessful; therefore, we will not be able to
honor your order.
We apologise for any inconvenience.
Kind regards,
Staff name
HotelClub (ABN 85 092 445 442)
Reservations
TEL +61 2 8263 5111
FAX +61 2 9264 0429
