Grand Hyatt Santiago-Diplomatic Suite USD $5.00 per night
Aug 1, 2015, 11:56 am
#121
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,922
My trip is the week after next...have not made any phone calls yet, but I won't bother to go if I have to front 8 nights for a diplomatic suite at the regular rate. I hope I get my passport back in time! 
Sent it in about a month ago.
Sent it in about a month ago.
Aug 1, 2015, 2:10 pm
#122
Join Date: May 2005
Programs: UA Plat (1MM), AA Plat, HH Diamond, MR Plat, Hyatt Diamond, SPG Plat.
Posts: 655
Unlikely Amex would come out with an guarantee that you won't have to pay for the suite. We just to roll the dice and see how it works out.
Aug 1, 2015, 7:22 pm
#123
Join Date: Nov 2007
Posts: 355
A supervisor called me to follow up today and said a few things of interest. There is an internal email with talking points that went around to all supervisors about the sale.
He said that they have been having glitches with pricing recently and that he took a call yesterday about the same property (he actually said, "it's almost like the hotel is in on it or something because so many people booked there."
The email didn't say much aside from the fact that any decision would have to be from upper level management, and that we would just have to wait. The supervisor offered to follow up with me again, as my check-in date is about a week away.
He said that they have been having glitches with pricing recently and that he took a call yesterday about the same property (he actually said, "it's almost like the hotel is in on it or something because so many people booked there."
The email didn't say much aside from the fact that any decision would have to be from upper level management, and that we would just have to wait. The supervisor offered to follow up with me again, as my check-in date is about a week away.
Aug 2, 2015, 5:22 pm
#124
Join Date: Sep 2011
Location: New York
Programs: Amex Platinum & Amex Optima, SPG Gold, Chase Bold & Hilton Gold
Posts: 34
So this is happening - http://www.theflightdeal.com/2015/08...ing-all-taxes/
Aug 2, 2015, 7:17 pm
#125
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
So this is happening - http://www.theflightdeal.com/2015/08...ing-all-taxes/
Aug 3, 2015, 6:45 pm
#126
Join Date: Jul 2015
Programs: Hyatt DMD, Hilton DMD, Marriott PLT, Starwood GLD
Posts: 10
Supervisor Update
Spoke again today with a supervisor, who said that her supervisor's supervisor is dealing with the issue and that they would call me back this week with a determination. I was told that there was a note in my bookings about a "currency conversion" error.
Sounds as though they're circling the wagons...
Sounds as though they're circling the wagons...
Aug 4, 2015, 6:32 pm
#127
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
So what did you decide to do? Did you reach out to amex for a resolution?
Aug 5, 2015, 6:21 am
#128
Join Date: Dec 2013
Location: Midwest
Programs: DL DM
Posts: 401
Mine starts this Saturday, Amex is supposed to get back with me today on a resolution. Its funny, because Amex system still shows the low rate, so when I called to confirm, they quoted me what they sent me. I should have just left it there and went on the trip, with written and verbal confirmation of the low rate.
Aug 5, 2015, 6:54 pm
#129
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Aug 6, 2015, 9:38 am
#131
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
Thanks! Mikeair and Welcome to FT. If indeed that is the case, that is ver good news indeed! I assume we will wait for further confirmations from AMEX and others whom have contacted them as well. Safe Travels
Aug 6, 2015, 10:10 am
#132
Join Date: Oct 2013
Location: SF Bay Area
Programs: United Member, Hyatt Explorist, Marriott Gold
Posts: 35
When I logged into my AMEX account to check my reservation, it showed the rate with all the zeros...too many!
Hope they will honor.
Hope they will honor.
Last edited by WaterLilinyc; Aug 6, 2015 at 11:02 am
Aug 6, 2015, 10:30 am
#133
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,097
My rate also changed today, multiple zeroes added. Think this is about time to start calling in and mentioning the word screenshots.
Aug 6, 2015, 12:47 pm
#134
Join Date: Apr 2007
Programs: SPG, HH, AA, UA, BD, Hyatt, TYP
Posts: 1,404
My reservation has been corrected as well. Fortunately I saved screen shots and also have the original e-mail from Amex. Just haven't bothered to call in for this just yet as mine is not until November.
Halothane
Halothane
Aug 6, 2015, 1:45 pm
#135
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
I got the same story today from a Supervisor.
She said it was a known error. Amex will honor the rate and make good on it. She said best case, Hyatt has a list of who was provided what rate, and Hyatt should charge correctly. She said if not, worst case, she said go ahead and pay the higher amount, and Amex will make right after the fact. ^