Grand Hyatt Santiago-Diplomatic Suite USD $5.00 per night
Jul 29, 2015, 9:27 am
#91
Join Date: Sep 2011
Location: New York
Programs: Amex Platinum & Amex Optima, SPG Gold, Chase Bold & Hilton Gold
Posts: 34
Jul 29, 2015, 10:09 am
#92
Join Date: Oct 2008
Posts: 2,384
Jul 29, 2015, 11:59 am
#93
Join Date: Jul 2011
Location: DFW
Posts: 1,145
I have my hyatt number and i'm viewing this online and in the app, and I see nothing in regards to price. When I click on rate rules on the app, it gives me Value Added TAX: 7410 (CLP) under additional & taxes. My other res has 37905 for the value added tax. Neither of these rates really coincides with what I booked at. Any idea how to find out exactly what the total rate is that Hyatt would have? Or, just go with it with the Amex res confirmation?
Jul 29, 2015, 1:38 pm
#94
Join Date: Dec 2012
Location: Phoenix, AZ
Programs: Starwood Gold, Hilton Gold, Mariott Gold, AMEX Plat, US CP
Posts: 273
I would tend to agree with some of you if this was booked on hotels.com or some third party site. However, this was booked through the AMEX FHR program and the AMEX travel department. AMEX owns it. I don't see how after the fact they can deny a dispute when they are the ones who made the booking and provided the confirmation.
Jul 29, 2015, 6:10 pm
#95
Join Date: Sep 2011
Location: New York
Programs: Amex Platinum & Amex Optima, SPG Gold, Chase Bold & Hilton Gold
Posts: 34
I would tend to agree with some of you if this was booked on hotels.com or some third party site. However, this was booked through the AMEX FHR program and the AMEX travel department. AMEX owns it. I don't see how after the fact they can deny a dispute when they are the ones who made the booking and provided the confirmation.
Jul 30, 2015, 4:24 pm
#97
Join Date: Sep 2009
Location: LAX
Programs: Hilton Gold, Hyatt Explorist, Sixt Diamond, Hertz PC, Bonvoy Gold, UA G
Posts: 596
Hoping reports come back that Amex is being forced to honor this...have 27 nights booked on this and would love the cheap Hyatt nights to get me back to Diamond for next year.
Jul 30, 2015, 6:47 pm
#98
Join Date: May 2005
Programs: UA Plat (1MM), AA Plat, HH Diamond, MR Plat, Hyatt Diamond, SPG Plat.
Posts: 655
Jul 30, 2015, 8:17 pm
#99
Join Date: Mar 2014
Location: FCO
Posts: 249
Hoping reports come back that Amex is being forced to honor this...have 27 nights booked on this and would love the cheap Hyatt nights to get me back to Diamond for next year.
"Pigs get fat, hogs get slaughtered"
Jul 30, 2015, 8:39 pm
#100
Join Date: May 2005
Programs: UA Plat (1MM), AA Plat, HH Diamond, MR Plat, Hyatt Diamond, SPG Plat.
Posts: 655
27 sounds excessive, but I would venture a guess that you did not manage to squeez in a booking ?
Jul 31, 2015, 12:42 am
#101
Join Date: Sep 2009
Location: LAX
Programs: Hilton Gold, Hyatt Explorist, Sixt Diamond, Hertz PC, Bonvoy Gold, UA G
Posts: 596
I'll get Diamond either way...only booked a view king ... don't really mind if they don't honor it...just hoping to figure that out before i head there. Would be pleasantly surprised if honored.
Jul 31, 2015, 8:57 am
#102
Join Date: Jul 2011
Location: DFW
Posts: 1,145
If you are wondering if AX is going to come out with something, they are not. Their systems are not showing the rate that was booked...on the back end, they are showing the rate they sent to Hyatt, which is the non-flash sale rate. Only when they go into the reservation details will they see the flash sale rate. So, two options: 1) Go down, pay the non-flash sale rate and then dispute it with AX to cover the difference or 2) call AX and ask them why Hyatt is showing the non-flash sale rate on the res when your confirmation has the flash sale rate...they will research it and then most likely tell you that they are going to cover the difference (rate only, not taxes) and will notate your record. While I can't guarantee that everybody will get option 2, it's worth a phone call (it was for me
)
In both instances, it is probably easier to pay with you Amex card so they can see the charge and credit it back accordingly...paying with Hyatt card might complicate things, but to each his own.
)In both instances, it is probably easier to pay with you Amex card so they can see the charge and credit it back accordingly...paying with Hyatt card might complicate things, but to each his own.
Jul 31, 2015, 9:26 am
#103
Join Date: Jun 2011
Posts: 794
Wasn't it FHR rate? Technically, you should only pay with the Plat charge card.
Jul 31, 2015, 9:30 am
#104
Join Date: May 2005
Programs: UA Plat (1MM), AA Plat, HH Diamond, MR Plat, Hyatt Diamond, SPG Plat.
Posts: 655
If you are wondering if AX is going to come out with something, they are not. Their systems are not showing the rate that was booked...on the back end, they are showing the rate they sent to Hyatt, which is the non-flash sale rate. Only when they go into the reservation details will they see the flash sale rate. So, two options: 1) Go down, pay the non-flash sale rate and then dispute it with AX to cover the difference or 2) call AX and ask them why Hyatt is showing the non-flash sale rate on the res when your confirmation has the flash sale rate...they will research it and then most likely tell you that they are going to cover the difference (rate only, not taxes) and will notate your record. While I can't guarantee that everybody will get option 2, it's worth a phone call (it was for me)
In both instances, it is probably easier to pay with you Amex card so they can see the charge and credit it back accordingly...paying with Hyatt card might complicate things, but to each his own.
)In both instances, it is probably easier to pay with you Amex card so they can see the charge and credit it back accordingly...paying with Hyatt card might complicate things, but to each his own.
Thanks for sharing. I was planning to go with option 1...
How many nights did you book?
Jul 31, 2015, 10:03 am
#105
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,809
Incorrect. You just need a Platinum or Centurion card to book the hotel. However you can use any other AMEX credit card to pay the bill. If you have a gift card, you can use those at check-out as well.