Hotel Mistake Deals - Best Practices
#151
Join Date: Jun 2013
Posts: 2,363
No not prepaid and priceline hasn't contacted me. I guess I am safe?
#152
Join Date: May 2015
Posts: 9
I think you are fine if priceline doesn't contact you. In the worst case you can pay higher and dispute with your credit card company. Your reservation is not directly with the hotel. Priceline is getting a cut. They can't change price on you without any notice. I would recommend reading this if you are new to booking. http://extremehoteldeals.com/faq/
#153
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Hotel Mistake Deals - Best Practices
Do not trust anyone who tells you your reservation will be honored if you ignore a call from the hotel. They may, they may not. You risk showing up at the hotel and having no reservation at all.
They corrected it within 30 minutes and reached out to you. That is pretty darn fast.
As for a chargeback, it may work, it may not. You would likely have to sign and acknowledge the correct rate at the property, which, combined with fair notice from the hotel, gives you little recourse. A reservation is trumped by your signing the credit card slip.
I also think an above poster misspoke. If it is prepaid, then the hotel might not be able to see what you paid. If it isn't prepaid, of course the hotel sees the price, as you are paying the hotel directly.
But again, read this thread, as otherwise everyone is going to trot out their same opinions as have been covered in detail. The point of this thread was that people could come here and see the collective wisdom, not that every time someone booked a mistake rate it could be rehashed over and over again. People have had different experiences, and have very strong opinions on what is morally and legally correct.
They corrected it within 30 minutes and reached out to you. That is pretty darn fast.
As for a chargeback, it may work, it may not. You would likely have to sign and acknowledge the correct rate at the property, which, combined with fair notice from the hotel, gives you little recourse. A reservation is trumped by your signing the credit card slip.
I also think an above poster misspoke. If it is prepaid, then the hotel might not be able to see what you paid. If it isn't prepaid, of course the hotel sees the price, as you are paying the hotel directly.
But again, read this thread, as otherwise everyone is going to trot out their same opinions as have been covered in detail. The point of this thread was that people could come here and see the collective wisdom, not that every time someone booked a mistake rate it could be rehashed over and over again. People have had different experiences, and have very strong opinions on what is morally and legally correct.
Last edited by Adam1222; Aug 12, 2015 at 8:48 pm
#154
Join Date: Sep 2013
Location: SMF
Posts: 1,251
Additionally, Adam's advice about ignoring calls from the hotel is spot-on. If they've made a good faith effort to contact you and you just ignore them, you'll either get a cancellation email or show up at the hotel without a reservation.
#155
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,668
Let Us Know How That Turns Out
If it were a auction bid and accepted offer you would be golden. Were it a mistake price on Hyatt.com it should work. But you booked through Priceline as a travel agent. I have this concern Priceline, the hotel, and you are all on different pages. Things could get involved in the lobby. Maybe fight your battle with Priceline now
#156
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,374
So I have a couple of nice hotel deals but the first post says "Don't post on FT" and based on prior experience I believe that a few bookings of a nice deal would go unnoticed but anything posted on FT might end up on money-making blogs.
How should I do with the deals? Keep 'em to myself?
Feel free to PM me links/invitations/... to other groups. I can share some screenshots.
How should I do with the deals? Keep 'em to myself?
Feel free to PM me links/invitations/... to other groups. I can share some screenshots.
#157
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
So I have a couple of nice hotel deals but the first post says "Don't post on FT" and based on prior experience I believe that a few bookings of a nice deal would go unnoticed but anything posted on FT might end up on money-making blogs.
How should I do with the deals? Keep 'em to myself?
Feel free to PM me links/invitations/... to other groups. I can share some screenshots.
How should I do with the deals? Keep 'em to myself?
Feel free to PM me links/invitations/... to other groups. I can share some screenshots.
#158
Join Date: Oct 2012
Posts: 207
I have my first mistake rate stay coming up for a hotel in San Diego. The rate we got was obviously a mistake, I haven't contacted the hotel since booking it about 4 months ago, and haven't heard anything from the hotel in regards to it. Our plan is to check in like normal, and if they decline to honor it at check in, ask to speak to a manager to explain that we would have liked knowing before check in about it not being honored. If they hold their ground we have a backup plan for somewhere else to stay. The rate we paid was about $30 for a room that goes for well over $400. Does this plan sound acceptable or us there anything else I should plan on doing that would increase our chance of it being honored?
#159
Join Date: Feb 2010
Location: YVR
Posts: 1,465
Expedia hotel price error - booked - what happens now?
I was looking for a hotel on an Indonesian island and found one fabulous deal for a presidential villa at ~$100 per night, when the correct price is ~$1,000 per night. I went to the hotel website directly and the price error there is obvious since they omitted one digit in the IDR rate. I booked via Expedia using prepaid non-refundable rate for the whole stay, my credit card was charged and booking confirmed on expedia website.
Now, what happens when the hotel realizes they made an error? Do they have to honor the mistake rate? Does expedia have to honor it? Any experience with expedia on mistake rates?
Now, what happens when the hotel realizes they made an error? Do they have to honor the mistake rate? Does expedia have to honor it? Any experience with expedia on mistake rates?
#161
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
OP, screenshot everything and keep checking on your reservation on Expedia. I would probably also try to book a refundable backup hotel, too.
#162
Join Date: Apr 2009
Posts: 173
That's true. Just my experience something like this a few more people is better. It isn't like presidential villa for $1 or something.....
#163
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Good luck on them honoring your stay. Expedia can be hit or miss. If the hotel is part of a large chain, you have a slightly better chance.
I've also seen a lot of hotels advertise a "Presidential Suite" that was anything but. Normally 1500-3000 square feet. Living room, kitchen, formal dining room, sometimes a meeting room.
My last two Presidential Suites in Indonesia all had the above. One had a grand piano and huge 1000 sf balcony. If in Bali/Lombok, then very likely a swimming pool, too.
I've also seen a lot of hotels advertise a "Presidential Suite" that was anything but. Normally 1500-3000 square feet. Living room, kitchen, formal dining room, sometimes a meeting room.
My last two Presidential Suites in Indonesia all had the above. One had a grand piano and huge 1000 sf balcony. If in Bali/Lombok, then very likely a swimming pool, too.
#165
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,837
Expedia will do whatever the hotel asks Exp to do. If the hotel decides to cancel Exp will cancel your booking and make a refund without warning. Rest assured that Exp. will not side with you on this one.