I confirmed one reservation and got this for the second.....
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Programs: BA, Hilton Gold, KLM Gold, Air Berlin Gold, Club Carlson Gold, Accor Plat, BW Diamond
Posts: 126
Quote:
Originally Posted by tatterdema
It would probably void your reservation. Why take a chance, book 2 rooms. Still a very good deal.
Thanks for the advice, I just booked 2 rooms. Are SPG allowed to cancel what is clearly an error rate, or would I now be in a good position to do a deal with them. Clearly it is in their interests to let me have dual occupancy on 1 suite rather than let me have both suites for $50 a night!
Thanks for the advice, I just booked 2 rooms. Are SPG allowed to cancel what is clearly an error rate, or would I now be in a good position to do a deal with them. Clearly it is in their interests to let me have dual occupancy on 1 suite rather than let me have both suites for $50 a night!
No advice at all on this. I have never dealt with them, or stayed in one of their hotels for that matter. I made mine for the middle of Dec, so I can wait quite a while to purchase airfare.
The booking engine is working again for me and I see a few weekends are sold out for this rate. Perhaps between this and the Sheraton we should have a flyertalk meet-up!
Programs: BA, Hilton Gold, KLM Gold, Air Berlin Gold, Club Carlson Gold, Accor Plat, BW Diamond
Posts: 126
Just had cancellation emails from the hotel directly. Does anyone know the legal position on this? It's obviously an error price, but are they obliged to deliver? Any help would be greatly appreciated.
I booked both rooms direct on SPG.com and have had cancellation emails direct from the hotel if that helps.
Just had cancellation emails from the hotel directly. Does anyone know the legal position on this? It's obviously an error price, but are they obliged to deliver? Any help would be greatly appreciated.
I booked both rooms direct on SPG.com and have had cancellation emails direct from the hotel if that helps.
Ditto, although it has not been cancelled on the SPG website. Could be they honor it when upper management gets involved. Win some, lose some is my feeling.
Last edited by tatterdema; Jan 20, 13 at 6:52 am..
Reason: Add
Programs: BA, Hilton Gold, KLM Gold, Air Berlin Gold, Club Carlson Gold, Accor Plat, BW Diamond
Posts: 126
Quote:
Originally Posted by tatterdema
Ditto, although it has not been cancelled on the SPG website. Could be they honor it when upper management gets involved. Win some, lose some is my feeling.
I quite expect to lose, I'm just hoping someone has experience of this sort of thing and can help maximise any potential outcomes. When you refer to senior management getting involved, do you have any good ways of doing this?
Thanks
Last edited by mrtibbs1999; Jan 20, 13 at 6:56 am..
Reason: Spelling errors
It is an honour for me to contact you regarding your next visit to our Resort. I would like to thank you for your preference in The Westin Resort & Spa Puerto Vallarta.
We acknowledge that you have just made a reservation in our Resort in a Honeymoon Suite for next winter through our Central Reservation. I am regret to inform you that due to an error we had an incorrect rate in this Suite. We are terrible sorry about this situation and for that reason we are informing this issue immediately. Nevertheless, we will be very glad to have you as our guest at our Resort and for this reason I would like to extend you an special rate of 135 usd, excluding 19% of taxes, being the regular rate for this Suite 250 usd.
We are looking forward to welcome you at our Resort and create for you a refreshing stay.
Sincerely,
Alejandro Rivada.
Alejandro Rivada Director of Revenue Management
The St. Regis Punta Mita Resort - The Westin Resort & spa Puerto vallarta – The Westin Guadalajara
T (52) 329.291 .5837 / (52) 322.226.1105 M (52) 1.322.182.5105 Fax (52) 329.291. 5818