They went out of their way to talk to us. They took us on tours of the hotel in small groups. We ended up on the rooftop terrace overlooking the strip, where they had an open bar with amazing cocktails. There were huge spreads of shrimp, sushi, etc.
We were then taken into the grand ballroom where there was a full dinner. Carving stations and so forth. They gave every FlyerTalker who came a gift bag with a $100 Hyatt gift card, a bottle of nice wine, a personalized book and a $50 dinner certificate. One of us got a free trip to the London Andaz, air included.
I wonder if these good people at Hyatt offered free rooms to the FTers who may have had to much to drink ..
Relax, everybody. As I said 16-minutes into this "deal," the odds that a hotel is going to honor a zero rate is about zero.
Nobody is going to be staying at this property for nothing. The law does not require them to do it, and there would be no plausible business reason to give your rooms away to a flyertalk mob.
The only reason to have booked would be the hope that the property will toss out some sort of semi-valuable "goodwill gesture" when they re-price your reservation.
No email here, but online the new rate does show. There's also no way online for me to modify or cancel.... and I didn't really expect them to honor the rate, mostly, this is the first deal such as this that I found before it was gone and was curious
I don't know just how greedy some people got.....but I agree we do serve a type of quality control function. I also think we serve that function on the "best rate guarantee", as well. If a lower rate at another website is "too good" - I have seen the rate quickly withdrawn.....before "tons" of others can grab the rate, thereby possibly saving the company money. The advent of websites full of deal loving consumers (like FT, FW, SD) ups the ante for corporations when offers are 1)great, or 2)mistakes and are not caught quickly.
Should we receive a benefit of some type? I don't see why not. Probably no employee would look as diligently for "too good to be true" as some "deal lovers" do. For some, it's like a job, and the "pay" is a great savings in travel.
I booked 2 rooms for my birthday weekend. Do I feel good profiting from someone's loss? No. I will have to see what develops....probably another "staycation" for the big day.
I sent an email to the manager mentioning that I did not choose to change my reservation to a higher rate and I have PDFs of the rate I booked. I suggest everyone else who intends to stay there to ask that they honor the rate that was booked.
__________________ My Flight Memory 2009 CO EUA's = 39/45 (87%) AA = 6/25 (24%) 2009 Bump Vouchers-$1,800
CO Lifetime EQM (est. 2006)-221,384
Frankly, I'd have been happy with an appropriate call or email stating that it was a mistake and giving ME the choice of what to do with the reservation. Simply changing the terms without notification (no email for me) isn't OK.
Programs: AA EXP, SPG Plat, HHonors Diamond, Amex Centurion
Posts: 159
Rate Information
975.00 USD Per Night/Per Room
1015.00 USD Total Per Room
Additional Charges:
14.00% occupancy tax
CA TOURISM FEE:.11CENTS PER RM PER NT USD CA TOURISM FEE:.11CENTS PER RM PER NT Room Description:
Weho Ho Holiday Sunset Suite
1 King Bed:Balcony:Living Room:Bedroom:View:
Free Wifi:Non Alcoholic Minibar:Local Calls:
Rate Description:
Weho Ho Holiday
Cancellation Policy:
Cancel By 3pm PST 24hours Prior To Arrival, Suites 72hours
The bickering over ethics is off-topic and needs to stop. I'm sure some of you are disgusted by the greed of some FTers, while others are salivating over the compensation they're entitled to for the deep pain caused by Hyatt's refusal to let them stay in a presidential suite for the next six months. These threads always cause the emotions to go high. However, please try to keep this thread on topic.
