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Posts: 949
Quote:
Originally Posted by mbreuer
Frankly, I'd have been happy with an appropriate call or email stating that it was a mistake and giving ME the choice of what to do with the reservation. Simply changing the terms without notification (no email for me) isn't OK.
You are absolutely right!
They should either honor the reservations, cancel them, or provide an alternative.
Just changing the price with only some of us even getting the email is NOT GOOD!
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The guy who probably entered this error rate should not get in any trouble. Nobody is perfect and as an employer I can not expect that no accidents ever happen. Thats what insurance is for and if insurance is not available than you just have to deal with it another way. I'm sure labor laws do not allow firing an employee because of such a thing if entering the misinformation wasnt intentional.
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Quote:
Originally Posted by skywalkerLAX
The guy who probably entered this error rate should not get in any trouble. Nobody is perfect and as an employer I can not expect that no accidents ever happen. Thats what insurance is for and if insurance is not available than you just have to deal with it another way. I'm sure labor laws do not allow firing an employee because of such a thing if entering the misinformation wasnt intentional.
He should not get fired for entering wrong rates. However, trying to change them is a haphazard way and not calling the GM to inform him is a different story.
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Quote:
Originally Posted by bsb21
He should not get fired for entering wrong rates. However, trying to change them is a haphazard way and not calling the GM to inform his is a different story.
Do we know if this was done by the same person ?
And as for calling the GM... this thing went on until midnight so maybe not the best time to call your boss. We dont know whats going on behind the scenes.
I expect that we will hear from the hotel one way or the other which is why I personally did not get in touch with anyone. I havent recieved any other email than my confirmation yet.
A zero $ price is very unlikely IMHO as there is no payment at all involved. Thats one of the reasons why I "only" reserved a King View room.
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Quote:
Originally Posted by skywalkerLAX
And as for calling the GM... this thing went on until midnight so maybe not the best time to call your boss. We dont know whats going on behind the scenes.
True. We will just have to wait and see.
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There are issues we'll just have to agree to disagree.
You disagree that most FTers are NOT out to "get" anyone? Well, perhaps you have knowledge that I don't have about everyone's personal intent. I am certainly not out to "get" Hyatt. I WOULD like an acknowledgement and apology if it was an error.
However, I don't see how you can disagree with my statement about taking advantage of a publshed rate on a public website, since that is fact.
Quote:
Please take note that not everyone on FT is dishonest enough to book what common sense says is an error:
A number of hotel chains have sponsored giveaways or special deals for rooms at ridiculously low rates. Perhaps these were loaded in anticipation of some special promotion? Unlikely, but "common sense" says one could not possibly know with certainty. And, in my view, few people have the moral luxury of slandering others as 'dishonest."
Quote:
Just for the record: For what reason should a luxury hotel offer a package (including a $ 50 Hyatt Gift Card) for nothing if all other rates are reasonable priced, in particular your conformation mail includes a "C" notation instead of $ in your rate?
See above. For the record, I have no idea what the "$C" means. It certainly did not say "error." One could assume it's because of some promotional rate or IT/email anomaly.
Quote:
I see these bookings for the sole purpose of later arguing and trying to squeeze out some bennies.
How outsiders see it is irrelevant. Until someone has PROOF that this was an error or until Hyatt acknowledges it, I see this as an unexplained anomaly.
Quote:
It might be the minority of members, but there are some who
enjoy traveling,
take advantage of legitimate offers and
complain about the times that airline and hotel companies aren't living up to their promises.
Nothing about this rate issue is inconsistent with your list.
The company is not responsible or obligated to honor any price or quantity misprinted (or mispriced) on any website our products may be found on. Errors can and do occur despite best efforts to avoid them. Prices, quantities and terms listed on the Site are advertisements only. They are not offers to contract. Any purported purchases made by you on the website remain subject to review and acceptance by the company.
*) This is what priceline say to pricing errors: We endeavor to publish and maintain accurate prices and information for the services we offer, including but not limited to our Name Your Own Price® services. Our Providers provide us with the price and other information related to these services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from our Providers, we retain the right to refuse or cancel any Requests placed for such service. We shall have the right to refuse or cancel any such Requests whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect Provider information, we will promptly issue a credit to your credit card account in the amount of the charge.
I am sure there are disclaimers and fine print to justify anything.*
*BTW, your reading this post absolves me of any culpability for errors or misstatements.
Last edited by Potreroflyr; Nov 7, 09 at 3:45 pm.
Reason: correct quote
I sent an email to the hotel saying that I've made no changes on my original booking and got this as response:
Dear Mr. XXXXX:
Thank you for your message to Hyatt Hotels & Resorts. It is my
pleasure to assist you.
I apologize for the confusion with your reservation. There was no
actual change with your reservation. There was a request to send you
a email confirmation. The system recognized this request but also
noted it as a change to the reservation. Please note that there has
been no changes to your original reservation.
I look forward to a future opportunity to assist you. Thank you for
choosing Hyatt.
Programs: LHW Leader's Club, Marriott Gold, SPG Gold, GPP Silver, Omni Gold, Sixt Gold, SU Bonus, AA, UA,
Posts: 949
Quote:
Originally Posted by heramato
I sent an email to the hotel saying that I've made no changes on my original booking and got this as response:
Dear Mr. XXXXX:
Thank you for your message to Hyatt Hotels & Resorts. It is my
pleasure to assist you.
I apologize for the confusion with your reservation. There was no
actual change with your reservation. There was a request to send you
a email confirmation. The system recognized this request but also
noted it as a change to the reservation. Please note that there has
been no changes to your original reservation.
I look forward to a future opportunity to assist you. Thank you for
choosing Hyatt.
Sincerely,
Cheryl
Hyatt Sales Representative
Thoughts??
Did you email Hyatt Corporate or the hotel itself?
I have not heard back from the GM.
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Quote:
Originally Posted by bsb21
Did you email Hyatt Corporate or the hotel itself?
I have not heard back from the GM.
As stated above the General Manager is off for the weekend. Not very uncommon and the earliest anyone will get a response from him is late monday I would say.
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Do your printouts really say "$0"? I only got the website rate page to display it (and only after selecting a room, then backpaging to the rate page). The email confirmation says "$C" and the goldpassport.com upcoming stays shows no rate info at all.
For the record, I have no idea what the "$C" means. It certainly did not say "error." One could assume it's because of some promotional rate or IT/email anomaly.
GAME!
Quote:
Originally Posted by jenniparks
I JUST got my emails telling me I've changed my reservation and as such the new rate is reflected. They can't do that can they- change your reservation for you with a new rate??? They have to either cancel your reservation or honor it, but they can't try to slip in a rebook at a higher rate seamlessly- that's bait and switch.
SET!
Quote:
Originally Posted by heramato
I sent an email to the hotel saying that I've made no changes on my original booking and got this as response:
Dear Mr. XXXXX:
Thank you for your message to Hyatt Hotels & Resorts. It is my
pleasure to assist you.
I apologize for the confusion with your reservation. There was no
actual change with your reservation. There was a request to send you
a email confirmation. The system recognized this request but also
noted it as a change to the reservation. Please note that there has
been no changes to your original reservation.
I look forward to a future opportunity to assist you. Thank you for
choosing Hyatt.
Sincerely,
Cheryl
Hyatt Sales Representative
Thoughts??
MATCH!
As the OP of this "deal" has observed above in several of his posts -- and which others have confirmed and which I have reproduced above -- none of the e-mail confirmations confirmed a $0.00 rate. Rather, only a $C rate, which the OP states is either a promotional rate or an IT/E-mail anomaly.
Others have related above that a subsequent e-mail confirmation now shows the "true" rate, and when another FTer requested to know why they were sent another e-mail, Hyatt has responded that there was no rate change from the $C rate, only that there was a request for a second e-mail to confirm that rate.
It would appear, that Hyatt is going to take the position that the $C rate confirmation that you received is properly reflected in the subsequent e-mail and since your leader has stated that he had know idea what $C means, I think that Hyatt has taken the only appropriate step it could -- to advise all of you just what $C meant!!!!
Therefore, no change in your rate, just an e-mail to explain what that rate truly is!
Well, from the printout of the comfirmation right after the reservation have been made, it clearly stated under the RATE INFORMATION section/ Daily Rate: 0.00 per Night per Room Total Rate: 0.00 per Room. Ya I'm wondering what's that mean!!!
