Oct 22, 2015, 10:34 am
Last edit by: paul00
List of current discounts on the Airport Express
Free travel for children (aged 3-11) and half-price travel for seniors (aged 65+)
From 16 December 2022 to 29 January 2023, Child Octopus card holders enjoy free journeys, while Elder Octopus / JoyYou Card holders enjoy a 50% discount on the Octopus fare. Details available on the MTR website.
Up to 40% off single and return tickets
When purchased in advance online at kkday (https://www.kkday.com/en/product/2425) and you will get a e-redemption voucher QR Code 1-2 hours later, or...
When purchased online from Klook (https://www.klook.com/activity/71-ai...ess-hong-kong/). After payment, you will immediately receive a confirmation email and e-redemption voucher (which is valid for 1 month from the order date), and can use it immediately (as of May 2019)
Hong Kong, Kowloon and Tsing Yi station tickets are available at a discount of around 40% off.
Alternatively, if you pay with an HSBC credit card and the total order amount is at least USD50, you will receive an additional USD5 discount by entering the promo code HSBC18US5 (first order only). For details, see https://www.homeandaway.hsbc.com/1/2...looktravel/all
Note: if you purchase multiple one-way tickets in a single transaction on Klook, you will only be issued a single voucher. If you exchange that voucher, you will receive multiple tickets, valid on the day of exchange only.
If you want to purchase multiple tickets for use on different days (say several different trips) you have to buy single one-way tickets in separate Klook transactions, receive several separate vouchers, and exchange those vouchers on your respective travel dates.
30% off single and return tickets
Use promotion code mtronline when buying a single or return ticket on the MTR website or MTR mobile app between 16 December 2019 and 5 January 2020. Tickets are valid for 92 days from the date of purchase. For details, see http://www.mtr.com.hk/en/customer/main/ael_winter.html
Group discount (2, 3 or 4 people travelling together)
Discount available on a single journey fare to/from the airport: http://www.mtr.com.hk/en/customer/ti..._4persons.html
50% off an Airport Express single journey to the airport
If using an Octopus card, a 50% discount is available on a single journey fare to the airport if taking the taxi (taxi fare of HKD60 or more) to Kowloon or Tsing Yi station (but not Hong Kong station): http://www.mtr.com.hk/en/customer/tickets/ael_taxi.html
Free connection on the MTR
http://www.mtr.com.hk/en/customer/se...nnections.html
30% off single and return tickets
When purchased from Hong Thai travel agency either online (http://www.hongthai.com/tc/Promotion...Promotion.html) or in person at a branch office (list of addresses: http://www.hongthai.com/tc/templates/BranchListAll.html).
If purchasing online, the "confirmation note" (which you must print out and show at the Airport Express station ticket counter to get your ticket) will be e-mailed to you 12-24 hours after you make your purchase on the Hong Thai website. The "confirmation note" is valid for 60 days from the order date. Visa, MasterCard, UnionPay and American Express are accepted payment methods for online orders.
If purchasing in person at a branch office, only cash/EPS is accepted. You will receive a paper voucher valid until 31 December 2018 which must be exchanged for a ticket at the Airport Express station ticket counter.
Confirmation Note is redeemed at Airport Express Customer Service Centre at Tsing Yi/Kowloon/Hong Kong stations; not HKIA station. When flying into HKIA, head directly to Airport Express train. Do not stop at HKIA Airport Express Customer Service Centre. Once you arrive at Tsing Yi/Kowloon/Hong Kong, redeem at Customer Service Centre for ticket to exit the turnstile.
(Old info that has not been updated/verified since Jul 2018 below)
22% off single and return tickets
When purchased in person from Skywards Travel, which has 15 branches in Hong Kong (http://www.skywards.com.hk/files/con...3-file_cht.pdf).
20% off single and return tickets
When purchased in person from Travel Expert travel agency (which has many branches in HK, including in Central MTR station and Kowloon and Tsing Yi Airport Express stations). The Travel Expert branch in Central MTR station (shop number E17) sells a one-way ticket between HK and the airport for HKD80, and a return ticket between HK and the airport for HKD144. The Travel Expert branch in Kowloon station (shop number 53 located to the right hand side of the in-town check in area) sells a one-way ticket between Kowloon and the airport for HKD72, and a return ticket between Kowloon and the airport for HKD128. The Travel Expert branch in Tsing Yi station (shop number 302) sells a one-way ticket between Tsing Yi and the airport for HKD48, and a return ticket between Tsing Yi and the airport for HKD88. Airport Express tickets are also available from other Travel Expert branches (full list at http://www.travelexpert.com.hk/en/Ab...ails.asp?Uid=6).
Up to 16% off single and return tickets (including child tickets)
Gray Line Tours sells Tsing Yi tickets at a 16% off discount, and Hong Kong/Kowloon tickets at a 10% off discount: http://www.grayline.com.hk/transportation/1/fulllist/4
Free travel for children (aged 3-11) and half-price travel for seniors (aged 65+)
From 16 December 2022 to 29 January 2023, Child Octopus card holders enjoy free journeys, while Elder Octopus / JoyYou Card holders enjoy a 50% discount on the Octopus fare. Details available on the MTR website.
Up to 40% off single and return tickets
When purchased in advance online at kkday (https://www.kkday.com/en/product/2425) and you will get a e-redemption voucher QR Code 1-2 hours later, or...
When purchased online from Klook (https://www.klook.com/activity/71-ai...ess-hong-kong/). After payment, you will immediately receive a confirmation email and e-redemption voucher (which is valid for 1 month from the order date), and can use it immediately (as of May 2019)
Hong Kong, Kowloon and Tsing Yi station tickets are available at a discount of around 40% off.
Alternatively, if you pay with an HSBC credit card and the total order amount is at least USD50, you will receive an additional USD5 discount by entering the promo code HSBC18US5 (first order only). For details, see https://www.homeandaway.hsbc.com/1/2...looktravel/all
Note: if you purchase multiple one-way tickets in a single transaction on Klook, you will only be issued a single voucher. If you exchange that voucher, you will receive multiple tickets, valid on the day of exchange only.
If you want to purchase multiple tickets for use on different days (say several different trips) you have to buy single one-way tickets in separate Klook transactions, receive several separate vouchers, and exchange those vouchers on your respective travel dates.
30% off single and return tickets
Use promotion code mtronline when buying a single or return ticket on the MTR website or MTR mobile app between 16 December 2019 and 5 January 2020. Tickets are valid for 92 days from the date of purchase. For details, see http://www.mtr.com.hk/en/customer/main/ael_winter.html
Group discount (2, 3 or 4 people travelling together)
Discount available on a single journey fare to/from the airport: http://www.mtr.com.hk/en/customer/ti..._4persons.html
50% off an Airport Express single journey to the airport
If using an Octopus card, a 50% discount is available on a single journey fare to the airport if taking the taxi (taxi fare of HKD60 or more) to Kowloon or Tsing Yi station (but not Hong Kong station): http://www.mtr.com.hk/en/customer/tickets/ael_taxi.html
Free connection on the MTR
http://www.mtr.com.hk/en/customer/se...nnections.html
30% off single and return tickets
When purchased from Hong Thai travel agency either online (http://www.hongthai.com/tc/Promotion...Promotion.html) or in person at a branch office (list of addresses: http://www.hongthai.com/tc/templates/BranchListAll.html).
If purchasing online, the "confirmation note" (which you must print out and show at the Airport Express station ticket counter to get your ticket) will be e-mailed to you 12-24 hours after you make your purchase on the Hong Thai website. The "confirmation note" is valid for 60 days from the order date. Visa, MasterCard, UnionPay and American Express are accepted payment methods for online orders.
If purchasing in person at a branch office, only cash/EPS is accepted. You will receive a paper voucher valid until 31 December 2018 which must be exchanged for a ticket at the Airport Express station ticket counter.
Confirmation Note is redeemed at Airport Express Customer Service Centre at Tsing Yi/Kowloon/Hong Kong stations; not HKIA station. When flying into HKIA, head directly to Airport Express train. Do not stop at HKIA Airport Express Customer Service Centre. Once you arrive at Tsing Yi/Kowloon/Hong Kong, redeem at Customer Service Centre for ticket to exit the turnstile.
(Old info that has not been updated/verified since Jul 2018 below)
22% off single and return tickets
When purchased in person from Skywards Travel, which has 15 branches in Hong Kong (http://www.skywards.com.hk/files/con...3-file_cht.pdf).
20% off single and return tickets
When purchased in person from Travel Expert travel agency (which has many branches in HK, including in Central MTR station and Kowloon and Tsing Yi Airport Express stations). The Travel Expert branch in Central MTR station (shop number E17) sells a one-way ticket between HK and the airport for HKD80, and a return ticket between HK and the airport for HKD144. The Travel Expert branch in Kowloon station (shop number 53 located to the right hand side of the in-town check in area) sells a one-way ticket between Kowloon and the airport for HKD72, and a return ticket between Kowloon and the airport for HKD128. The Travel Expert branch in Tsing Yi station (shop number 302) sells a one-way ticket between Tsing Yi and the airport for HKD48, and a return ticket between Tsing Yi and the airport for HKD88. Airport Express tickets are also available from other Travel Expert branches (full list at http://www.travelexpert.com.hk/en/Ab...ails.asp?Uid=6).
Up to 16% off single and return tickets (including child tickets)
Gray Line Tours sells Tsing Yi tickets at a 16% off discount, and Hong Kong/Kowloon tickets at a 10% off discount: http://www.grayline.com.hk/transportation/1/fulllist/4
Airport Express Current Discount
Aug 3, 2016, 8:16 am
#92
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,914
I'm having an issue with Klook.
The website says: "Redeem your tickets up to 1 month after booking, then you have 1 month within which to use the tickets."
I figured out how many Airport Express trips I have in the next month (three), and bought a voucher for three one-ways.
Once the voucher arrived by email, the terms say: "One way tickets are only valid on the day of issue."
The 1 month validity apparently applies to round trip tickets only. Yet it doesn't say that anywhere on the Klook site.
The website says: "Redeem your tickets up to 1 month after booking, then you have 1 month within which to use the tickets."
I figured out how many Airport Express trips I have in the next month (three), and bought a voucher for three one-ways.
Once the voucher arrived by email, the terms say: "One way tickets are only valid on the day of issue."
The 1 month validity apparently applies to round trip tickets only. Yet it doesn't say that anywhere on the Klook site.
Aug 3, 2016, 10:41 am
#93
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Surely that means that single tickets are valid on the day that you exchange the voucher for a ticket at the Airport Express Customer Service desk? Each voucher can be so exchanged any time in the month after it is bought. No big deal, surely?
Aug 3, 2016, 3:18 pm
#94
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,687
Online vouchers are good until they expire. The ticket that you exchange the voucher for is only good on that day.
The discounted return ticket is one pair. The "return" portion must be used in the opoosite direction within 30 days
The discounted return ticket is one pair. The "return" portion must be used in the opoosite direction within 30 days
Aug 3, 2016, 5:37 pm
#95
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,914
This is not spelled out on the Klook site ahead of purchase. In my case, I bought three one-way tickets, assuming I'd be able to use them on three separate trips within a month of exchanging the voucher. You know, like buying three Star Ferry tokens, using one and pocketing two for later use. This cannot be done with Airport Express one-way tickets bought through Klook.
To accomplish what I tried to accomplish, you have to buy three single one-way tickets in three separate Klook transactions, receive three separate vouchers, and exchange those vouchers on your respective travel dates.
Aug 3, 2016, 8:37 pm
#96
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,687
Let me be more specific: if you purchase multiple one-way tickets in a single transaction on Klook, you will only be issued a single voucher. If you exchange that voucher, you will receive multiple tickets, valid on the day of exchange only.
This is not spelled out on the Klook site ahead of purchase. In my case, I bought three one-way tickets, assuming I'd be able to use them on three separate trips within a month of exchanging the voucher. You know, like buying three Star Ferry tokens, using one and pocketing two for later use. This cannot be done with Airport Express one-way tickets bought through Klook.
To accomplish what I tried to accomplish, you have to buy three single one-way tickets in three separate Klook transactions, receive three separate vouchers, and exchange those vouchers on your respective travel dates.
This is not spelled out on the Klook site ahead of purchase. In my case, I bought three one-way tickets, assuming I'd be able to use them on three separate trips within a month of exchanging the voucher. You know, like buying three Star Ferry tokens, using one and pocketing two for later use. This cannot be done with Airport Express one-way tickets bought through Klook.
To accomplish what I tried to accomplish, you have to buy three single one-way tickets in three separate Klook transactions, receive three separate vouchers, and exchange those vouchers on your respective travel dates.
Aug 18, 2016, 7:33 am
#98
Join Date: Jun 2005
Location: Tri-State Area
Posts: 4,728
Aug 25, 2016, 8:37 am
#99
Join Date: Jun 2009
Location: TPA
Programs: DL Diamond, HH Diamond, IHG Plat, Marriott Gold
Posts: 1,256
I had an issue with Klook eariler this month. Used it for the first time to Tsing Yi but didn't buy the return, that trip went fine. About two hours prior to leaving my hotel to return to HKG I purchased the return ticket from them. It said that the purchase was pending and when I called I couldn't get through so I just bit the bullet and bought a ticket at the station. About four days later I got an email saying my purchase has been confirmed....
Needless to say I got that refunded about two weeks later when the finally answered the email. I'm not sure what the issue was since the first time I used Klook the transaction went smoothly.
Needless to say I got that refunded about two weeks later when the finally answered the email. I'm not sure what the issue was since the first time I used Klook the transaction went smoothly.
Sep 6, 2016, 9:22 pm
#101
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
Sep 6, 2016, 9:45 pm
#102
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
Sep 13, 2016, 7:11 pm
#103
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
I had an issue with Klook eariler this month. Used it for the first time to Tsing Yi but didn't buy the return, that trip went fine. About two hours prior to leaving my hotel to return to HKG I purchased the return ticket from them. It said that the purchase was pending and when I called I couldn't get through so I just bit the bullet and bought a ticket at the station. About four days later I got an email saying my purchase has been confirmed....
Needless to say I got that refunded about two weeks later when the finally answered the email. I'm not sure what the issue was since the first time I used Klook the transaction went smoothly.
Needless to say I got that refunded about two weeks later when the finally answered the email. I'm not sure what the issue was since the first time I used Klook the transaction went smoothly.
Sep 14, 2016, 3:16 am
#104
Join Date: Apr 2016
Posts: 380
I've had the same problem buying a few things. I guess they have a problem with their system.
I phoned them up for one thing, and they said they needed to manually authorize all transactions, and the woman did it there and then on the phone.
I'm not sure how that's instant, but...
Nov 3, 2016, 7:15 pm
#105
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,718
I can't take credit for this at all, I found it though here:
http://hktravelblog.com/general/airport-express-tips/
Anyway the above blog points to a site called Klook, which offers extremely cheap Airport Express tickets, to the point where a return to Hong Kong Station is HK$131 instead of HK$180 if you buy it at the Airport Express counters.
You buy through the Klook website or app and get an email which you show at the Airport Express counters to redeem your ticket. I can confirm I've tried it a few without problems. I also note others on FT have used it as well:
http://www.flyertalk.com/forum/25941591-post13.html
Anyway the relevant Klook website link for AE tix is here: http://www.klook.com/activity/71-air...ess-hong-kong/
http://hktravelblog.com/general/airport-express-tips/
Anyway the above blog points to a site called Klook, which offers extremely cheap Airport Express tickets, to the point where a return to Hong Kong Station is HK$131 instead of HK$180 if you buy it at the Airport Express counters.
You buy through the Klook website or app and get an email which you show at the Airport Express counters to redeem your ticket. I can confirm I've tried it a few without problems. I also note others on FT have used it as well:
http://www.flyertalk.com/forum/25941591-post13.html
Anyway the relevant Klook website link for AE tix is here: http://www.klook.com/activity/71-air...ess-hong-kong/
I'm a bit puzzled in reviewing the Klook website information about Airport Express tickets. My assumption is that you would take the emailed voucher to a desk at the airport to have the tickets issued, but apparently that's not how it works. The website states:
From the Airport: Ticket cannot be redeemed at Airport Counter. Instead, board the Airport Express train directly. When you reach your destination station, simply show your voucher on mobile to redeem tickets at the customer service center before passing through the electronic gates. Passport / identification card will be required.
If I'm understanding this correctly, you simply exit the airport and get on the train without a ticket - and then pick up the ticket (and your return ticket) once you reach the Kowloon station. Is that accurate?