Hilton Helsinki Airport {FIN}
May 24, 2017, 12:08 pm
May 25, 2017, 8:25 pm
Last edited by timfountain; May 25, 2017 at 10:34 pm
Jun 4, 2017, 8:16 am
http://www.flyertalk.com/forum/trip-...ss-w-pics.html
Jun 10, 2017, 3:44 am
What is the current status with regards to Gold upgrades and Lounge access at this hotel?
Any change since this report from end of 2016?
Thanks in advance,
Yann
Jun 10, 2017, 5:39 am
Aug 28, 2017, 12:11 pm
I was told that a "surprise" awaited in my room to make up for the lack of upgrade. The surprise was how little was offered - two bottles of water (which are supposed to be provided to Golds anyway), a dozen grapes, an orange, and a kiwi fruit.
After this unpleasant surprise, I talked with the duty manager who agreed to offering a drink and a snack in the bar (but only at my suggestion). The whole experience was disappointing - it felt like pulling teeth to get Gold benefits at this hotel. This is the first time I've had such a disappointment as a Gold, but I've only returned to this status recently and wonder if this is the new normal?
Aug 28, 2017, 8:34 pm
If you are a Hilton Honors guest with Gold status, you and up to one additional registered guest in the same room will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits.
Aug 28, 2017, 9:46 pm
http://hiltonhonors3.hilton.com/en/e...its/terms.html
The Helsinki front desk staff had promised a bottle of wine as part of the surprise package in my room when I checked in and was not upgraded, and when that did not occur, I think they became open to my suggestion of a drink at the bar.
I'll adjust my expectations going forward....
Aug 28, 2017, 9:56 pm
I'll adjust my expectations going forward....
Have stayed at this hotel many times and as a Diamond member of course I always get access to the lounge. However, there have been occasions when they have also refused a room upgrade claiming they were full, which I did not believe; my suspicions were confirmed when I checked with a staff member at breakfast the next morning. Also, this hotel has several rooms / suites which have an electric sauna inside the room. I had been uprgraded to these rooms a few times, but denied on other occasions. I think it purely depends on who is at the front desk.
Aug 30, 2017, 12:35 am
I was told that a "surprise" awaited in my room to make up for the lack of upgrade. The surprise was how little was offered - two bottles of water (which are supposed to be provided to Golds anyway), a dozen grapes, an orange, and a kiwi fruit.
After this unpleasant surprise, I talked with the duty manager who agreed to offering a drink and a snack in the bar (but only at my suggestion). The whole experience was disappointing - it felt like pulling teeth to get Gold benefits at this hotel. This is the first time I've had such a disappointment as a Gold, but I've only returned to this status recently and wonder if this is the new normal?
). I'm a Gold.
Apr 29, 2018, 5:56 am
Hilton Helsinki Airport
Lentaejaenkuja 1 Vantaa, Finland FI 01530
Great Stay at the Helsinki Airport Hilton (11 Photos)
Hilton Helsinki Airport
Check In
The hotel is a short walk from the airport - 5 mins max and easy to find and pull a roller bag too! My check in was quick and all the facilities explained to me. I had been upgraded to an Executive King room which I had selected prior to arrival. The foyer is really funky - with fireplaces and faux silver birch tree - all very ‘Finnish’ and entirely appropriate!
Room
My first impression of the room was cozy - not in a small way but welcoming way! The view was sort of airport view -more car park than airport but I was only there to sleep! The bed was really comfy for a Hilton and had plug sockets by the bed. The bathroom was large and had a separate shower and bath - and in the morning I found the floor was heated which was a nice surprise! The shower is not the strongest and there was the usual Peter Thomas Roth amenities.
Over all I thought the room was very nice, it was certainly quiet!
Service
The service thoroughout was great - although to be honest I only dealt with 1 lady thoroughout! The smae lady who checked me in was the lounge lady too!!
Dining
I only ate evening snacks in the lounge and thought there were of good quality but slightly limited - luckily I was not too hungry. The lounge hours were breakfast 7am-10am, afternoon coffee & tea 11am-6pm and then evening apitizers 6pm-8pm with drinks carrying on until 10pm.
The white wine served was of great quality, and there was also red plus spirits. The 2 hot options on the night I stayed were meatballs (which were really nice) and some puff pasty things. There was also some salad and a cheese plate. Not enough to make an evening meal out of but enough to stave off hunger if required.
The view from the lounge is an airport view although there was not much going on when I was there - I think it may be on the wrong side to see much but it is nice. The lounge also was quite quiet when I stayed - very unusual for a Hilton airport Executive Lounge and I was pleasantly surprised.
Location
The hotel is right next to the airport - literally 5 mins walk via an under covered walk walk. That said it is not heated so if doing it in the winter make sure you are dressed appripriately. It is well signposted too so easy to find.
Overall
Overall I was really impressed with this airport - it can be quite pricey but I definitely think it is worth considering if looking for an airport hotel. The staff were friendly - the lounge was nice and quiet, with great wines and the bed was pretty comfy for a Hilton! With a quick walk to the airport, I think this ticks all the boxes for an airport hotel, in fact I think it is one of the better ones that I have stayed at!
Apr 29, 2018, 5:57 am
aks120
Apr 29, 2018, 9:17 am
Was upgraded to a Club Room, which was nice, though a bit small. But okay for a one night stay. Much space to store things and the layout and design, as mentioned by @aks120 , is indeed cozy using a warm colour scheme.
The lounge is small and might becomed crowded. Buffet is okay (had the same options as @aks120).
There is a small gym in the basement accessible by only one of the three elevatros (the left one) with a adjacent sauna. I found the Sauna to be small and not very comfortable. There are two for each gender.
What I really liked is that they offer a small continental breakfast starting at 03:30 in the restaurant which is very nice if you have to leave the hotel before the start of the usual breakfast time. You can use it as Hilton Honors Gold or Diamond guest.
Apr 29, 2018, 12:30 pm
The lift is just before you come to the Finnair building when leaving the terminal.