Conrad Centennial Singapore {SGP}
Mar 19, 2018, 8:42 am
#46
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
That is what I was told. I also learned that there will be a new room category to which Diamonds will be upgraded, that keeps them separate from the Exec Rooms that have access to the 31st floor lounge. It appears they are still working that part out. Someone was already complaining to management as we left the lounge about ‘a double layer system’ or something to that effect. I was dying to hang around and listen but couldn’t.
Last edited by teemuflyer; Mar 19, 2018 at 8:53 am
Mar 19, 2018, 9:48 am
#48
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
Though with Diamond status now achievable with a $450 AF credit card, we may see more of this kind of thing.
Mar 19, 2018, 9:49 am
#49
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 983
Apparently this two tier lounge system is already in operation in one Conrad property in the US. I guess this becomes necessary when there are too many Diamonds. (I got my Diamond through a status match, whereas Mr WSM earned his through stays.)
Mar 19, 2018, 10:49 am
#50
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Well, according to the T&Cs, the access is explicitly to the Executive Level lounge:
6Executive Floor Lounge Access Policy: The following policy applies at all Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, and DoubleTree by Hilton™ and Tapestry Collection by Hilton™ hotels with Executive Floor Lounges. Executive Floor Lounges are available only at select properties.
6Executive Floor Lounge Access Policy: The following policy applies at all Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, and DoubleTree by Hilton™ and Tapestry Collection by Hilton™ hotels with Executive Floor Lounges. Executive Floor Lounges are available only at select properties.
- If you are a Hilton Honors guest with Gold status, you and up to one additional registered guest in the same room will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits.
- If you are a Hilton Honors guest with Diamond status, you and up to one additional registered guest in the same room will always enjoy complimentary access to the Executive Floor Lounge, even if you do not receive a room upgrade to the Executive Floor.
Mar 19, 2018, 11:42 am
#51
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,682
Well, according to the T&Cs, the access is explicitly to the Executive Level lounge:
6Executive Floor Lounge Access Policy: The following policy applies at all Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, and DoubleTree by Hilton™ and Tapestry Collection by Hilton™ hotels with Executive Floor Lounges. Executive Floor Lounges are available only at select properties.
6Executive Floor Lounge Access Policy: The following policy applies at all Conrad® Hotels & Resorts, Curio - A Collection by Hilton, Hilton Hotels & Resorts, and DoubleTree by Hilton™ and Tapestry Collection by Hilton™ hotels with Executive Floor Lounges. Executive Floor Lounges are available only at select properties.
- If you are a Hilton Honors guest with Gold status, you and up to one additional registered guest in the same room will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits.
- If you are a Hilton Honors guest with Diamond status, you and up to one additional registered guest in the same room will always enjoy complimentary access to the Executive Floor Lounge, even if you do not receive a room upgrade to the Executive Floor.
Mar 19, 2018, 2:24 pm
#52
Join Date: Jun 2004
Posts: 1,555
It's being done @ Hilton Tel Aviv. Diamond gets accsss to the 'business lounge' which is far inferior to 'Vista' lounge on 17th floor. Only if you pay for Vista floor do you get Vista lounge access.
Mar 19, 2018, 5:44 pm
#53
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
Well I am not surprised and we have our American friends to thank for this with their stupid new credit card giving everyone Diamond status. As per T&C you do get access to Executive Lounge just on 4th floor. They could always change name of Lounge on 31st floor which has been done in other hotels. All these people with free status from credit cards should stop complaining. Really a Lounge is a Lounge. Does it really matter
Mar 19, 2018, 6:32 pm
#54
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
Well I am not surprised and we have our American friends to thank for this with their stupid new credit card giving everyone Diamond status. As per T&C you do get access to Executive Lounge just on 4th floor. They could always change name of Lounge on 31st floor which has been done in other hotels. All these people with free status from credit cards should stop complaining.
Mar 19, 2018, 8:05 pm
#55
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
This is not that surprising a change. Lounges at some properties where getting way overcrowded, with people sometimes having to wait 30 min to get in. This may be aggravating to those with comped access, but it borders on fraudulent for those actually paying for the lounge.
Mar 19, 2018, 9:25 pm
#56
Join Date: Mar 2015
Posts: 1,989
Reminds me of Sheraton Tower Lounge vs the regular Lounge.
I have on occasions book Exec rooms and even the Centennial Suite when the price is right so I might still get a chance to visit the new lounge if it is no longer complimentary for Diamonds.
Hopefully, they will continue to treat regulars better and offer multiple level upgrades.
I have on occasions book Exec rooms and even the Centennial Suite when the price is right so I might still get a chance to visit the new lounge if it is no longer complimentary for Diamonds.
Hopefully, they will continue to treat regulars better and offer multiple level upgrades.
Mar 20, 2018, 8:35 am
#58
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Well I am not surprised and we have our American friends to thank for this with their stupid new credit card giving everyone Diamond status. As per T&C you do get access to Executive Lounge just on 4th floor. They could always change name of Lounge on 31st floor which has been done in other hotels. All these people with free status from credit cards should stop complaining. Really a Lounge is a Lounge. Does it really matter
And yes, the location of the lounge matters. Usually it has some of the best views from the hotel, such as is the case at the Conrad Singapore.
Mar 20, 2018, 9:34 am
#59
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
What about those folks (worldwide) who earned LT Diamond through years of stays, and now they are being shorted on benefits that have been around for years?
And yes, the location of the lounge matters. Usually it has some of the best views from the hotel, such as is the case at the Conrad Singapore.
And yes, the location of the lounge matters. Usually it has some of the best views from the hotel, such as is the case at the Conrad Singapore.
Mar 20, 2018, 9:55 am
#60
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
Hilton Diamond benefits are poor already . . . this is a really bad development, particularly for those who earn their status. I just see the Hilton program continuing to degrade, with Hilton trying to mask the devaluations with large points promos (as it has been doing for the last year-plus).