Doc Savage

Delivery food has been around forever. This is the same song, different verse.

jphripjah

I disagree. I used to work for a hotel in Las Vegas. We had no key card restrictions to get to the rooms. Pizza guys would come into the hotel and toss flyers under the doors of all the rooms. They would put multiple flyers from multiple restaurants under there each time. It was a nuisance.

Guests would come back to a room and have 3-5 flyers on the floor they would then have to pick up. Also, we had tile entryways so it created a slip hazard to have these heavy-paper pizza flyers on the floors as guests entered the room.

We sent letters to about ten pizza joints telling them to stop, they ignore the letters, and then we sued them for trespass and that helped convince them to knock it off.

Hotels have good reason not to allow delivery people, solicitors, Jehovah's witnesses, etc. to roam their halls.

GUWonder

It's not a consistent policy/practice across Hilton, but I've encountered this at various properties in the Hilton portfolio as well as in the portfolio of Hilton competitors. It's also sometimes encountered at condo-hotels, including those currently or previously affiliated with Starwood and/or Marriott. Usually it seems to be that the higher end hotels are more likely to be more strict about non-guest access to the various floors than the lower end hotels. But as more and more hotels go to a key card access system to use the main elevators at least, it becomes harder and harder for delivery guys to get to the rooms, and so picking up food delivery in the lobby has increased in frequency.

When I used to stay in some rather high-end hotels in some of the more expensive cities for my extended stays, it wasn't so rare for me to become rather known for being the person ordering delivery pizza, Chinese food or the like. If the front staff and delivery guys (it's mostly males) got to recognize my pattern and the delivery personnel, then sometimes they would eventually get around to not hassling me to go down or send someone down to get my stuff.

writerguyfl

For years, Orlando has had a problem with fake flyers. Hotel guests call the number to order pizza and give their credit card number. No pizza gets delivered. It's a scam to collect credit card numbers.

http://www.clickorlando.com/news/fak...51107085454955

jphripjah

Oh right, I think that was another argument we made to get the injunction against the pizza joints.

CurtainRingSalesman

I was a fast food delivery person in a couple of different cities in the U.K. 15 years ago. We regularly delivered to hotel guests then.

There's a limit to the number of hotel club sandwiches I want to eat in a year (1). Hotel restaurants are generally slow, awful and expensive. If you're going to eat in your room there's no real difference between food delivery and room service.

Although I don't mind meeting the delivery person in reception, it's 45 degrees C where I am right now, I'm not going to wait for the bike on the street!

YoungSoloTraveler

Yes, but the convenience factor of ubereats and similar apps cannot be overlooked. At a recent hotel I stayed at the front desk was flooded with delivery food from UberEats.

GUWonder

Some hotels charge to accept FedEx packages and the like for guests. I would hope that such kind of practice doesn't end up hitting food delivery services by third parties, but I expect some hotels will try to be greedy about this too.

jeffandnicole

Not the same ballgame. Fed Ex delivers to the hotel...the hotel accepts the package then holds and brings it to or alerts the guest.

A guest isn't going to order their food at 9am. The hotel isn't going to collect and hold your Pizza and Sesame Chicken all day until you return from your activities.

RogerD408

I agree having the food delivered to your door is convenient, but my convenience should not out weight the safety of other guests. Ive been in too many places where guests use the flip lock to keep doors open while they go fetch ice or something. Getting dressed for a lobby pickup is not as bad as having to dress for an outside adventure in the car (if I have one) so that's fine with me.

Many motel'ish places will have menus in the room for a local delivery service, especially if they don't offer room service themselves. But then, most of those places don't have the ability to provide any security to keep out unwanted guests.

jphripjah

I'll never have food delivered to a hotel that has on site restaurants. I think it's similar to bringing a bottle of water into a restaurant and drinking it.

CurtainRingSalesman

Why not?

you surely wouldn't refrain from using your cellphone to make calls because there was a phone in the room, or order a movie through the pay TV even though you had something you would watch on your laptop...would you?

GUWonder

This isn't about ordering food for delivery to eat it in a restaurant at the hotel. It's about using the hotel room to eat whatever you want to eat and bringing that into the room.

Some guests do. Also, some people have some history of having food ordered from one city for delivery in another city and using commercial delivery services to get the food delivered for themselves or others. Sometimes that has involved a hotel charge for holding the delivered package with food in it.

Baze

Thread title is a bit misleading, I doubt they are specifically banning Uber Eats from delivering to your room, they probably ban all food delivery service to your room.

Segments

Convenience of UberEATS or Yelp24 may be a small factor, but I've yet to find a hotel front desk of a business hotel that doesn't keep flyers from local delivery places or a list of nearby restaurants that deliver and phone numbers. Luxury or resorts may be different but most hotels recognize frequent travelers tire of standard hotel dining options.