Not getting preupgraded anymore?
#1
Original Poster
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Not getting preupgraded anymore?
I booked a bunch of stays in London a couple of weeks ago for the weekend just gone......unfortunately I had to cancel them all due to my lady getting influenza and being too sick to travel .
My plan was Thursday- doubletree Greenwich. Friday- the Waldorf and Saturday- Hilton Paddington.
I left every hotel until around 11pm the night before to cancel before the midnight deadline ( in the faint hope she would be well enough to travel) , point is - none of these hotels had preupgraded me? , very rare in the U.K. For even one but 3 times in row?......anyone else had this?
My plan was Thursday- doubletree Greenwich. Friday- the Waldorf and Saturday- Hilton Paddington.
I left every hotel until around 11pm the night before to cancel before the midnight deadline ( in the faint hope she would be well enough to travel) , point is - none of these hotels had preupgraded me? , very rare in the U.K. For even one but 3 times in row?......anyone else had this?
#2
Join Date: Dec 2015
Location: London
Programs: HH Diamond, BAEC Gold (OWE)
Posts: 204
No that is pretty strange to be honest. I've generally found when I've woken up the day before that I'd been pre-upgraded (exception being The Waldorf this Sunday, where I booked 12pm on the day and turned up early but was given an exec room from basic anyway!).
Maybe some of the hotels are moving to on-the-day upgrades (although makes little sense for Diamonds who can check in the previous day). I've pretty much stayed exclusively in Bankside lately, and they've always been good with the day before arrival...
Hope the lady is feeling better!
Maybe some of the hotels are moving to on-the-day upgrades (although makes little sense for Diamonds who can check in the previous day). I've pretty much stayed exclusively in Bankside lately, and they've always been good with the day before arrival...
Hope the lady is feeling better!
#3
Join Date: Feb 2017
Programs: BA Silver | Hilton Diamond | Marriott Bonvoy Titanium Elite | IHG Platinum Elite | Radisson Gold
Posts: 22
Similar to ocprodigy I'm finding I've been pre-upgraded the day before.
I'm however finding that I haven't been upgraded when the app check-in opens. The upgrade appears later in the day/evening and sometimes on the day of arrival.
TreehouseTravlr
I'm however finding that I haven't been upgraded when the app check-in opens. The upgrade appears later in the day/evening and sometimes on the day of arrival.
TreehouseTravlr
#4
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,018
Par for the course with my London experiences the past few months. The pre-upgrades still happen, but not until early on the morning of arrival.
Having spoken to staff at the Hilton Euston and Hilton Bankside, both mentioned that they moved to this to allow for late bookings to still get an upgrade, as well as to disincentivise people booking multiple hotels and waiting for the best upgrade before the cancellation deadline. Bankside will still upgrade the day prior, but it depends on occupancy and they are finding it is more on the day now.
Of my last 15 stays in the past few months, only the DT London West End has upgraded consistently the day prior. Every other hotel has been on the morning of arrival.
Having spoken to staff at the Hilton Euston and Hilton Bankside, both mentioned that they moved to this to allow for late bookings to still get an upgrade, as well as to disincentivise people booking multiple hotels and waiting for the best upgrade before the cancellation deadline. Bankside will still upgrade the day prior, but it depends on occupancy and they are finding it is more on the day now.
Of my last 15 stays in the past few months, only the DT London West End has upgraded consistently the day prior. Every other hotel has been on the morning of arrival.
#5
Join Date: Aug 2013
Posts: 390
Wow. I really dont expect hotels to play Flyertalk travel 'tricks' on guests. Remind me not to book these hotels.
#6
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
Nothing too sinister going on
Having worked for hotels, especially in London, they will not upgrade till morning of arrivals, when they will go through final check ins and departures for day
Can be due to be extending, last minute bookings, groups, cancellations
Wizla, may have been when hotels are quiter, they pre-upgrade, when busy they hold off
Most of my ones have been on morning of arrival around 11:00
Having worked for hotels, especially in London, they will not upgrade till morning of arrivals, when they will go through final check ins and departures for day
Can be due to be extending, last minute bookings, groups, cancellations
Wizla, may have been when hotels are quiter, they pre-upgrade, when busy they hold off
Most of my ones have been on morning of arrival around 11:00
#7
Join Date: Feb 2014
Posts: 921
#8
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Definitely nothing sinister imo.
I'm noticing more and more though that the upgrades are being done through the night. Frequently I go to bed and the reservation hasn't been changed then by 6am it has.
I personally don't fall out with the hotels moving to this method and whilst quite a few on here will disagree with me I'm also not a fan of booking multiple rooms.
I understand why people do it but I personally feel that all it does is create virtual demand which in turn forces prices up. I've spoken to people on here who have reserved more than ten rooms for the one night in the same city with the intent of cancelling all but one just before the cancellation deadline. Then the price falls on the day and anyone with a genuine booking can't adjust theirs and benefit from the lower rate as the deadline has past.
I'm noticing more and more though that the upgrades are being done through the night. Frequently I go to bed and the reservation hasn't been changed then by 6am it has.
I personally don't fall out with the hotels moving to this method and whilst quite a few on here will disagree with me I'm also not a fan of booking multiple rooms.
I understand why people do it but I personally feel that all it does is create virtual demand which in turn forces prices up. I've spoken to people on here who have reserved more than ten rooms for the one night in the same city with the intent of cancelling all but one just before the cancellation deadline. Then the price falls on the day and anyone with a genuine booking can't adjust theirs and benefit from the lower rate as the deadline has past.
#9
Join Date: Apr 2015
Location: Oxford
Programs: Skyteam Elite+, VS Red, HHonours Diamond, Accor Plat
Posts: 629
I've got a stay booked for tomorrow and the pre-allocated room is just weird.
The hotel is pretty empty. There are at least 100 empty rooms across 5 floors that I could move to if I wanted. The strange thing is I booked a twin and have my preferences set to 'high floor' ticked, and 'near lift' un-ticked.
I was pre-allocated a double on the 1st floor right next to the lift.
Does anyone know how the pre-allocations are done? Do the settings in 'My Way' have any effect on the computer or are they only there for human check-in agents to look at?
I've decided not to continue with the online check-in and see if an upgrade might be offered later tonight.
The hotel is pretty empty. There are at least 100 empty rooms across 5 floors that I could move to if I wanted. The strange thing is I booked a twin and have my preferences set to 'high floor' ticked, and 'near lift' un-ticked.
I was pre-allocated a double on the 1st floor right next to the lift.
Does anyone know how the pre-allocations are done? Do the settings in 'My Way' have any effect on the computer or are they only there for human check-in agents to look at?
I've decided not to continue with the online check-in and see if an upgrade might be offered later tonight.
#10
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,018
Completely agree, nothing sinister, especially in London where demand is pretty strong. Makes commercial sense when things are busy.
#12
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,264
Six stays in London so far this year, booked the cheapest cancelable rate:
Jan Bankside 1 night > One bedroom suite, the only upg showing beforehand =))
Jan Metropole 1 night > West Wing =)
Jan Bankside 1 night > No upgrade =/
Feb Paddington 1 night > Deluxe double =/
Feb Metropole 1 night > Tower Wing, very small nonrefurbished basic double =(
Feb Docklands 1 night > Basic double initially, after discussion by the front desk one bedroom suite with large windows facing CW =)
Jan Bankside 1 night > One bedroom suite, the only upg showing beforehand =))
Jan Metropole 1 night > West Wing =)
Jan Bankside 1 night > No upgrade =/
Feb Paddington 1 night > Deluxe double =/
Feb Metropole 1 night > Tower Wing, very small nonrefurbished basic double =(
Feb Docklands 1 night > Basic double initially, after discussion by the front desk one bedroom suite with large windows facing CW =)
Last edited by TTL; Feb 23, 2017 at 2:25 am
#13
Original Poster
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Thanks for the replies, interesting views........it appears the trend is to upgrade on morning of travel, shame in a way as its nice to go to bed knowing you have potentially been upgraded ( even though that's a little sad, I like it ).
I'm planning on a little mattress run next weekend, dunno where yet but will monitor and report back.
I'm planning on a little mattress run next weekend, dunno where yet but will monitor and report back.
#14
Join Date: Feb 2004
Location: UK
Posts: 400
Thanks for the replies, interesting views........it appears the trend is to upgrade on morning of travel, shame in a way as its nice to go to bed knowing you have potentially been upgraded ( even though that's a little sad, I like it ).
I'm planning on a little mattress run next weekend, dunno where yet but will monitor and report back.
I'm planning on a little mattress run next weekend, dunno where yet but will monitor and report back.
Yes I stay at London Canary Wharf a lot so that I presume is responsible fir the preupgrades and now the Doubletree London Greenwich seems to upgrade well in advance
Hoping not to jinx my next stays at Conrad Hong Kong Friday and preupgraded from Superior Room to Executive Harbour View Suite and even the Hilton Garden Inn Mongkok preupgraded to High Floor for our stay from Sunday (!)
And I'm just an ordinary Diamond he he !
#15
Join Date: Dec 2015
Posts: 278
I don't mind hotels that do this - it doesn't really make sense as its easy exploitable. One could simply book on multiple accounts, waiting for the best upgrade. One could also decide to cancel the room if no upgrade is given. If you're not in a rush (say you're staying close to where you live) you'd just keep rebooking and then stay on a day where the upgrade is good.
Morning where the reservation can not be cancelled and bookings have (mostly) been finalised makes most sense. If you want to book, then you should book and stay knowing that you might only get a basic or Exec room. However, at the same time, the hotel should also be honest and provide a decent amount of upgrades to elite or loyal members if they are available.
Morning where the reservation can not be cancelled and bookings have (mostly) been finalised makes most sense. If you want to book, then you should book and stay knowing that you might only get a basic or Exec room. However, at the same time, the hotel should also be honest and provide a decent amount of upgrades to elite or loyal members if they are available.