Hilton Tallinn Park {EST}
Aug 8, 2017, 3:29 pm
#122
Join Date: Mar 2016
Location: UK
Programs: SPG Platinum, Hilton Diamond, IHG Platinum
Posts: 172
Sketchy Eastern European countries? One hotel in one city does something you don't like and half an entire continent is now sketchy.
As someone whose spouse is from a "sketchy Eastern European country" I find your post quite offensive.
I hope your trip results in you get infested with sketchy Eastern European bugs. Oh, and don't drink the water as it too is sketchy. And the food.
As someone whose spouse is from a "sketchy Eastern European country" I find your post quite offensive.
I hope your trip results in you get infested with sketchy Eastern European bugs. Oh, and don't drink the water as it too is sketchy. And the food.
Aug 8, 2017, 3:58 pm
#123
Join Date: Oct 2003
Posts: 151
Likely a system glitch, similar to what is seen here, rather than a red-phone call from the Kremlin:
Hilton Cash & Points: All Points rate have cash component?!?! ...
So no need to adjust the tin foil hat.
Hilton Cash & Points: All Points rate have cash component?!?! ...
So no need to adjust the tin foil hat.
Aug 8, 2017, 4:02 pm
#124
FlyerTalk Evangelist
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
Same here. But I fail to see how Hilton CS was able to determine who made the change (it would probably just show a time stamp and a non-descript ID code in the rerservation's history). Moreover, why would a night auditor go into a reservation a month out and change it at the beginning of his/her shift?
Aug 8, 2017, 7:59 pm
#125
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Ugh those Estonian night auditors! Don't get me started about the Latvians and Lithuanians!
I also found a thread on Flyertalk posted in 1969 about this very issue for my stay at the Hilton in Helsinki.
I also found a thread on Flyertalk posted in 1969 about this very issue for my stay at the Hilton in Helsinki.
Aug 8, 2017, 8:39 pm
#126
Join Date: Jul 2012
Posts: 48
As others have mentioned, Estonia is not in the least bit 'sketchy'. And it's not even in Eastern Europe, it's recognised as part of Northern Europe by the UN.
Perhaps it's best you adjust your attitude and educate yourself, otherwise you're best cancelling your entire trip.
I doubt this was an intentional act, although the initial hotel response doesn't sound the best. You should follow this up with the GM and reinstate the booking at the original rate.
This has actually happened to me with an upcoming stay in New York at the Edition....so it can happen anywhere.
Perhaps it's best you adjust your attitude and educate yourself, otherwise you're best cancelling your entire trip.
I doubt this was an intentional act, although the initial hotel response doesn't sound the best. You should follow this up with the GM and reinstate the booking at the original rate.
This has actually happened to me with an upcoming stay in New York at the Edition....so it can happen anywhere.
Aug 8, 2017, 8:53 pm
#127
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
We had 2 consecutive nights stay at Hilton Tallinn in May. It was a very pleasant stay on every aspect, up till checking out - what happened was a trainee at the executive lounge did not know how to release a preauthorization (incidental guarantee) - instead she put it thru, and told me to get my receipt at downstairs front desk as that was where "they print the invoice."
Needless to say front desk was equally puzzled as me and they called up - a supervisor was called and mistake was found. Supervisor came down to the lobby to apologize the mistake, said it should never happen... promptly gave me a slip of the "reversal" of the billing.
After all said and done, my card saw a pending charge and a pending credit - it washed out, all with the same transaction date. At the end the hotel agreed to give 5K courtesy points as an apology for causing the trouble (in order to sort it out we missed our bus to the ferry terminal - the bus only runs once every 28 min...)
Estonia is NOT sketchy. For the OP if he has such notion, he should then completely avoid places like Prague or Budapest - as those are more "Eastern Europe" than Estonia which really is The Baltic, and of course Northern Europe.
Needless to say front desk was equally puzzled as me and they called up - a supervisor was called and mistake was found. Supervisor came down to the lobby to apologize the mistake, said it should never happen... promptly gave me a slip of the "reversal" of the billing.
After all said and done, my card saw a pending charge and a pending credit - it washed out, all with the same transaction date. At the end the hotel agreed to give 5K courtesy points as an apology for causing the trouble (in order to sort it out we missed our bus to the ferry terminal - the bus only runs once every 28 min...)
Estonia is NOT sketchy. For the OP if he has such notion, he should then completely avoid places like Prague or Budapest - as those are more "Eastern Europe" than Estonia which really is The Baltic, and of course Northern Europe.
Aug 9, 2017, 12:28 am
#128
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
Yes, the hotel's "night auditor" had changed the reservation at 11:15 at night. But no explanation of why.
I had the same issue with a points booking at Doubletree Bratislava, but I didn't contact anybody about it, nor did I mention anything at check-in, and I was not asked to pay anything except the city tax which was clearly detailed on my original booking. I suspect the same thing would have happened to you if you didn't do anything.
Aug 9, 2017, 9:40 am
#129
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I suspect franchises are very common with hotels. Some chains may own and/or operate the property, but I suspect many are not. Some chains may have a strong control over franchises. Some properties will snap to when someone from corporate calls, some don't care. Most chains will have a regional director to oversee the properties, but my guess is they won't deal with the FDCs.
There is always the fear when travelling that someone will try to take advantage of those less informed. If I haven't been there before, I will ask someone at the hotel what to expect and what to watch out for. I was in Chile and was approached in the airport by someone about a ride to the airport. A couple of military types came over and shooed him away telling me all legitimate taxis were outside (as I expected).
There is always the fear when travelling that someone will try to take advantage of those less informed. If I haven't been there before, I will ask someone at the hotel what to expect and what to watch out for. I was in Chile and was approached in the airport by someone about a ride to the airport. A couple of military types came over and shooed him away telling me all legitimate taxis were outside (as I expected).
Aug 10, 2017, 2:19 am
#130
Join Date: Jun 2017
Posts: 2
Dear valued guest,
thank you for staying with us and taking the time to provide us with a feedback. We are happy that you enjoyed the stay however I would like to apologize for the inconvenience caused during check out. If you could please be so kind and provide me with your phone number and/or email address so i can get in touch with you separatly.
Thank you and Regards,
Christoph Puschmann
Front Office Manager
Dear Mr Hanson,
Thank you for below feedback. Could you please be so kind and provide me with your phone number or email address on [email protected] as i would like to follow on below and have certain question to clarify what happened. Thank you Christoph Puschmann
You could provide me with your contact details on [email protected]
thank you for staying with us and taking the time to provide us with a feedback. We are happy that you enjoyed the stay however I would like to apologize for the inconvenience caused during check out. If you could please be so kind and provide me with your phone number and/or email address so i can get in touch with you separatly.
Thank you and Regards,
Christoph Puschmann
Front Office Manager
We had 2 consecutive nights stay at Hilton Tallinn in May. It was a very pleasant stay on every aspect, up till checking out - what happened was a trainee at the executive lounge did not know how to release a preauthorization (incidental guarantee) - instead she put it thru, and told me to get my receipt at downstairs front desk as that was where "they print the invoice."
Needless to say front desk was equally puzzled as me and they called up - a supervisor was called and mistake was found. Supervisor came down to the lobby to apologize the mistake, said it should never happen... promptly gave me a slip of the "reversal" of the billing.
After all said and done, my card saw a pending charge and a pending credit - it washed out, all with the same transaction date. At the end the hotel agreed to give 5K courtesy points as an apology for causing the trouble (in order to sort it out we missed our bus to the ferry terminal - the bus only runs once every 28 min...)
Estonia is NOT sketchy. For the OP if he has such notion, he should then completely avoid places like Prague or Budapest - as those are more "Eastern Europe" than Estonia which really is The Baltic, and of course Northern Europe.
Needless to say front desk was equally puzzled as me and they called up - a supervisor was called and mistake was found. Supervisor came down to the lobby to apologize the mistake, said it should never happen... promptly gave me a slip of the "reversal" of the billing.
After all said and done, my card saw a pending charge and a pending credit - it washed out, all with the same transaction date. At the end the hotel agreed to give 5K courtesy points as an apology for causing the trouble (in order to sort it out we missed our bus to the ferry terminal - the bus only runs once every 28 min...)
Estonia is NOT sketchy. For the OP if he has such notion, he should then completely avoid places like Prague or Budapest - as those are more "Eastern Europe" than Estonia which really is The Baltic, and of course Northern Europe.
Thank you for below feedback. Could you please be so kind and provide me with your phone number or email address on [email protected] as i would like to follow on below and have certain question to clarify what happened. Thank you Christoph Puschmann
Be careful with Eastern European Hiltons
Yes I did try to look up a FT thread that pertains to this, and looked thru several pages of thread titles, including threads that were last posted on in 1969, but didn't find one that seemed to fit.
Last Feb. I booked a 3 night stay at the Hilton Tallinn, Estonia, for a month from now on points. 90K points 3 nights. Logged onto our HHonors website this morning, and found the reservation had been changed to 90K points and 525 Euros. HHonors customer service was very nice, had her Supervisor call the hotel, and found out:
Yes, the hotel's "night auditor" had changed the reservation at 11:15 at night. But no explanation of why. Hotel CSR would not do anything about it. HH Supervisor asked for the hotel Supervisor, and was only told "he's in a meeting, you will have to email him". Yeah, right, he's going to be in that meeting all week I suppose. Cancelled the reservation of course, but the King Bed room didn't go back into inventory, at least not yet, so had to rebook as a 2 double bed room.
So if you are going to sketchy Eastern European countries, check your reservations online to make sure the "night auditor" hasn't tried to scam you. And make sure you have the HH International phone number with you just in case they do it last minute.
Yes I did try to look up a FT thread that pertains to this, and looked thru several pages of thread titles, including threads that were last posted on in 1969, but didn't find one that seemed to fit.
Last Feb. I booked a 3 night stay at the Hilton Tallinn, Estonia, for a month from now on points. 90K points 3 nights. Logged onto our HHonors website this morning, and found the reservation had been changed to 90K points and 525 Euros. HHonors customer service was very nice, had her Supervisor call the hotel, and found out:
Yes, the hotel's "night auditor" had changed the reservation at 11:15 at night. But no explanation of why. Hotel CSR would not do anything about it. HH Supervisor asked for the hotel Supervisor, and was only told "he's in a meeting, you will have to email him". Yeah, right, he's going to be in that meeting all week I suppose. Cancelled the reservation of course, but the King Bed room didn't go back into inventory, at least not yet, so had to rebook as a 2 double bed room.
So if you are going to sketchy Eastern European countries, check your reservations online to make sure the "night auditor" hasn't tried to scam you. And make sure you have the HH International phone number with you just in case they do it last minute.
Last edited by Canarsie; Aug 12, 2017 at 7:32 pm Reason: Consolidation.
Aug 10, 2017, 3:19 pm
#131
FlyerTalk Evangelist
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
Sep 18, 2017, 8:39 pm
#133
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
The answer is: your choice of both. I had breakfast in the executive lounge on the first morning; and breakfast in the restaurant the next morning.
Both were buffet style; and both were very good to excellent.
Oct 16, 2017, 11:27 am
#135
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,693
I had a stay last week and one this week (well I am in my room as I type this), despite high occupancy they upgraded me from a King room to a corner suite and granted a late check-out. The evening spread in the lounge was good, and the breakfast still available in the Able Butcher for Gold and Diamond.