Can't log into HH account - anyone else?
May 2, 2016, 11:05 am
#47
Join Date: May 2014
Programs: HH Diamond,Virgin Gold, Hyatt Platinum
Posts: 248
I have not been able to log in to Hilton Honors for 4 days since Thursday.
I have emailed Diamond desk twice and they do not seem interested.
First reply was yesterday saying apologies problem is sorted out now ( it isn't )
Second reply today was a link to reset my password.
Done this but it makes no difference.
Just get an error page ' sorry it not you its me '
I have emailed Diamond desk twice and they do not seem interested.
First reply was yesterday saying apologies problem is sorted out now ( it isn't )
Second reply today was a link to reset my password.
Done this but it makes no difference.
Just get an error page ' sorry it not you its me '
May 2, 2016, 12:44 pm
#48
Join Date: May 2016
Programs: Hhonors Diamond
Posts: 1
different HHonors
Hi,
I have had the same problems, but strange part, is that my wife's account is working on Firefox.
The app is working perfect and mobile website is also working when I log in.
It is very annoying
I have had the same problems, but strange part, is that my wife's account is working on Firefox.
The app is working perfect and mobile website is also working when I log in.
It is very annoying
May 3, 2016, 1:15 am
#52
Join Date: Sep 2013
Location: Taipei
Programs: Asiamiles, OZ Gold, Hilton Gold, SPG/Marriott Gold
Posts: 116
Tried to log in with IE and Chrome, still getting the "It's not you, it's us" message.
Never experienced this long of a down time with IHG or any other major hotel chain's website. Pretty pathetic.
Never experienced this long of a down time with IHG or any other major hotel chain's website. Pretty pathetic.
May 3, 2016, 1:27 am
#53
Join Date: Jun 2000
Location: YYZ
Programs: AC, AA, UA, BA, Hilton
Posts: 2,907
No luck here either, although I did register for the latest bonus points offer, then can't sign in to my account afterwards. Noticed that many in the thread are from outside the U.S. with many in the UK or EU. I couldn't sign in to my HHonors account from Canada, so is there any other overseas websites seemingly off line or messed up?
For example, for the past two days I can't get into GiffGaff (a UK mobile) website, getting only an error message "Error 500".
For example, for the past two days I can't get into GiffGaff (a UK mobile) website, getting only an error message "Error 500".
May 3, 2016, 1:41 am
#54
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
No luck here either, although I did register for the latest bonus points offer, then can't sign in to my account afterwards. Noticed that many in the thread are from outside the U.S. with many in the UK or EU. I couldn't sign in to my HHonors account from Canada, so is there any other overseas websites seemingly off line or messed up?
For example, for the past two days I can't get into GiffGaff (a UK mobile) website, getting only an error message "Error 500".
For example, for the past two days I can't get into GiffGaff (a UK mobile) website, getting only an error message "Error 500".
no luck from Spain either.
May 3, 2016, 3:22 am
#56
Join Date: Apr 2014
Posts: 118
I’ve tried to log in during the past eight hours w/out success. It is bad enough dealing with Hilton’s incompetent e-commerce, but to have to go through the process of selecting pics with “cars”, “flowers”, “shop fronts”, “trees”, “waterways”, etc and only then to be informed that the site is unserviceable, is beyond even the most accepting client’s understanding.
Oh and why am I trying to log in to Hilton? Well, like other supposed high value, status loyalty members, it seems that the company can’t work out how to send me an email about relevant info’, despite being subscribed for same.
Oh and why am I trying to log in to Hilton? Well, like other supposed high value, status loyalty members, it seems that the company can’t work out how to send me an email about relevant info’, despite being subscribed for same.
Last edited by OnTheCentreline; May 3, 2016 at 8:35 pm
May 3, 2016, 3:50 am
#57
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Hertz PC,
Posts: 1,986
I had a similar experience ie it is only since registering for the double points promotion that I have been unable to log into my account, wonder if registration for that promotion is linked to the problem or just coincidence?
May 3, 2016, 8:29 am
#59
Join Date: May 2016
Posts: 1