Hilton Wi-Fi Update

Hi all,

As you know, we value your feedback tremendously and have been listening closely to what you have to say to help us continue to evolve the HHonors program. And, thanks to your thoughts and input on our Wi-Fi offerings, we’ve decided to make some updates as we know this is one of the HHonors benefits that matters most to you. Details below:

• Our most loyal guests, Diamond members, will receive complimentary premium Wi-Fi beginning in the second quarter this year at all of our properties when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
• Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
• Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners.
• Booking directly through a proprietary Hilton channel one of our corporate travel partners:
  • The Hilton HHonors mobile app
  • Online from hilton.com, HHonors.com, or any of our brand/hotel websites
  • Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
  • Calling an individual hotel (plus walk-ins and physical on-property too)
  • Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
• This update doesn’t apply to hotels where there is a resort charge.

You'll receive this benefit when booking directly through a proprietary Hilton channel or one of our corporate travel partners, which enables us to provide you with a more personalized stay experience. We heard you loud and clear when it comes to Wi-Fi and have shared your feedback with our broader team, so thank you for helping us better understand what is important to you.

If you have any questions, please feel free to reach out within this thread or through PM.

Thanks!
Erin

Good news

Although essentially this gives free internet to all now.

So Golds might find the speed reduced.

Thanks for that Erin but I don't get why it doesn't apply to resort charge hotels. As Diamonds, we already don't get much (or in some cases anything) for the resort charge that we wouldn't get at regular properties as Diamonds--at least we should get premium WiFi. Can you check as to what we might expect for this at properties charging a resort charge?

Exactly, and while more or less in line with IHG (I believe all members get the same speed internet complimentary), it's a deviation from the more recent announcements from Marriott (Gold and Platinum get premium internet), Starwood (Gold and Platinum get premium internet) and Hyatt (Platinum and Diamond get premium internet).

If the infrastructure for certain properties is unable to handle the increased usage, it's going to be a big downgrade for Golds.

Thanks for announcing this positive change! ^

Hi BlondeBomber,

Diamond members who book directly through a proprietary Hilton channel or through one of our corporate travel partners will be upgraded to complimentary premium Wi-Fi at our hotels where there is a resort charge.

Cheers,
Erin

Good to hear! I can imagine that there might be some wrangling with individual properties over folio charges, though, as they get used to the new policy.

Great news.

How do we find out if ours do?

Excellent news! Now bring on a full hot breakfast for Diamonds at all your properties! Well done!

I suspect if you already get benefits and points then yours do.

Good news indeed Erin, great step in the right direction. ^

Great news! Was just grumbling to myself last night when I checked into the Hilton I'm at and the free wifi was dreadfully slow. It will be nice to be able to actually get some work done with the premium internet. Big thumbs up for this change!

Glad to see this development. Thank you for letting us know, Erin. ^

That is good news. Thanks!