Go Back   > > >
    Hide Wikipost
Old Dec 25, 15, 7:43 am   -   Wikipost
FlyerTalk Forums Thread Wiki: Hilton Wi-Fi Update
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: dmodemd
Wiki Link
Hilton rolled out the complimentary Wi-Fi earlier than originally planned!

Quote:
* Beginning in June 2015, premium Internet access, where available, will be rolled out globally and will be free of charge for Diamond members when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:
  • The Hilton HHonors mobile app
  • Online from hilton.com, HHonors.com, or any of our brand/hotel websites
  • Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
  • Calling an individual hotel (plus walk-ins and physical on-property too)
  • Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
* This update doesn’t apply to hotels where there is a resort charge (except for Diamond members complimentary premium access - Post #6).
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
Print Wikipost

 
Thread Tools Search this Thread
Old Mar 2, 15, 7:32 am   #1
Company Representative - Honors by Hilton
Original Poster
  
Join Date: Aug 2009
Programs: Hilton HHonors
Posts: 978
Hilton Wi-Fi Update

Hi all,

As you know, we value your feedback tremendously and have been listening closely to what you have to say to help us continue to evolve the HHonors program. And, thanks to your thoughts and input on our Wi-Fi offerings, we’ve decided to make some updates as we know this is one of the HHonors benefits that matters most to you. Details below:

  • Our most loyal guests, Diamond members, will receive complimentary premium Wi-Fi beginning in the second quarter this year at all of our properties when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
  • Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
  • Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners.
  • Booking directly through a proprietary Hilton channel one of our corporate travel partners:
    • The Hilton HHonors mobile app
    • Online from hilton.com, HHonors.com, or any of our brand/hotel websites
    • Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
    • Calling an individual hotel (plus walk-ins and physical on-property too)
    • Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
  • This update doesn’t apply to hotels where there is a resort charge.

You'll receive this benefit when booking directly through a proprietary Hilton channel or one of our corporate travel partners, which enables us to provide you with a more personalized stay experience. We heard you loud and clear when it comes to Wi-Fi and have shared your feedback with our broader team, so thank you for helping us better understand what is important to you.

If you have any questions, please feel free to reach out within this thread or through PM.

Thanks!
Erin
HonorsRepresentative is offline   Reply With Quote
Old Mar 2, 15, 7:36 am   #2
  
Join Date: Sep 2007
Programs: AA, BA Gold, Accor Platinum, Hhonors Diamond
Posts: 1,705
Good news

Although essentially this gives free internet to all now.

So Golds might find the speed reduced.
GentleGiant is online now   Reply With Quote
Old Mar 2, 15, 7:46 am   #3
Original Member
  
Join Date: May 1998
Location: Canada
Programs: AC SE 1MM, HH Dd, SPG Gld, PC Plt/A; AA; Wyndham Rewards, AirMiles
Posts: 13,616
Quote:
Originally Posted by HHonorsRepresentative View Post
[*]This update doesn’t apply to hotels where there is a resort charge.
Thanks for that Erin but I don't get why it doesn't apply to resort charge hotels. As Diamonds, we already don't get much (or in some cases anything) for the resort charge that we wouldn't get at regular properties as Diamonds--at least we should get premium WiFi. Can you check as to what we might expect for this at properties charging a resort charge?
BlondeBomber is offline   Reply With Quote
Old Mar 2, 15, 8:06 am   #4
dw
  
Join Date: Jun 1999
Location: New York, NY
Programs: AA Plat, IHG Spire Amb, Kimpton IC, Hilton Diamond, Marriott/SPG Gold
Posts: 3,977
Quote:
Originally Posted by GentleGiant View Post
Good news

Although essentially this gives free internet to all now.

So Golds might find the speed reduced.
Exactly, and while more or less in line with IHG (I believe all members get the same speed internet complimentary), it's a deviation from the more recent announcements from Marriott (Gold and Platinum get premium internet), Starwood (Gold and Platinum get premium internet) and Hyatt (Platinum and Diamond get premium internet).

If the infrastructure for certain properties is unable to handle the increased usage, it's going to be a big downgrade for Golds.
dw is online now   Reply With Quote
Old Mar 2, 15, 8:20 am   #5
  
Join Date: Aug 2013
Programs: HH Diamond, DL PM, Hertz President's Circle
Posts: 660
Thanks for announcing this positive change!
Michael19887 is offline   Reply With Quote
Old Mar 2, 15, 8:23 am   #6
Company Representative - Honors by Hilton
Original Poster
  
Join Date: Aug 2009
Programs: Hilton HHonors
Posts: 978
Quote:
Originally Posted by BlondeBomber View Post
Thanks for that Erin but I don't get why it doesn't apply to resort charge hotels. As Diamonds, we already don't get much (or in some cases anything) for the resort charge that we wouldn't get at regular properties as Diamonds--at least we should get premium WiFi. Can you check as to what we might expect for this at properties charging a resort charge?
Hi BlondeBomber,

Diamond members who book directly through a proprietary Hilton channel or through one of our corporate travel partners will be upgraded to complimentary premium Wi-Fi at our hotels where there is a resort charge.

Cheers,
Erin
HonorsRepresentative is offline   Reply With Quote
Old Mar 2, 15, 8:33 am   #7
  
Join Date: Feb 2013
Location: DCA
Posts: 4,828
Good to hear! I can imagine that there might be some wrangling with individual properties over folio charges, though, as they get used to the new policy.
arlflyer is online now   Reply With Quote
Old Mar 2, 15, 8:51 am   #8
  
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,025
Great news.
Zeeb is offline   Reply With Quote
Old Mar 2, 15, 8:56 am   #9
FlyerTalk Evangelist
  
Join Date: Sep 2002
Location: IND
Programs: DL DM & 2MM™, Lifetime HHonors Diamond, Cholula General Member
Posts: 19,438
Quote:
Originally Posted by HHonorsRepresentative View Post
Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
How do we find out if ours do?
indufan is offline   Reply With Quote
Old Mar 2, 15, 9:02 am   #10
  
Join Date: Sep 2006
Location: DUB / BHD
Programs: BAEC CCR, BAEC Lifetime GGL, Hilton Hhonors Lifetime Diamond
Posts: 176
Excellent news! Now bring on a full hot breakfast for Diamonds at all your properties! Well done!
docgasman is offline   Reply With Quote
Old Mar 2, 15, 9:04 am   #11
  
Join Date: Sep 2007
Programs: AA, BA Gold, Accor Platinum, Hhonors Diamond
Posts: 1,705
Quote:
Originally Posted by indufan View Post
How do we find out if ours do?
I suspect if you already get benefits and points then yours do.
GentleGiant is online now   Reply With Quote
Old Mar 2, 15, 9:35 am   #12
  
Join Date: Sep 2011
Location: SFO/OAK
Programs: HHonors Diamond, SPG
Posts: 1,773
Good news indeed Erin, great step in the right direction.
fozziedoggie is offline   Reply With Quote
Old Mar 2, 15, 9:42 am   #13
  
Join Date: Apr 2005
Location: IND
Programs: AAdvantage Executive Platinum, HHonors Diamond, National Executive
Posts: 1,285
Great news! Was just grumbling to myself last night when I checked into the Hilton I'm at and the free wifi was dreadfully slow. It will be nice to be able to actually get some work done with the premium internet. Big thumbs up for this change!
LucWise is offline   Reply With Quote
Old Mar 2, 15, 9:44 am   #14
  
Join Date: May 2011
Location: 2C
Programs: MR PP & LT Plat, HH Diamond, WN A+ and CP, Avis First, National E+
Posts: 200
Glad to see this development. Thank you for letting us know, Erin.
sleasure is offline   Reply With Quote
Old Mar 2, 15, 9:59 am   #15
  
Join Date: Feb 2012
Location: NL
Programs: HHonors Diamond, FlyingBlue Gold, SPG Gold
Posts: 89
Hilton Wi-Fi Update

That is good news. Thanks!
DrLudwig is offline   Reply With Quote
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Thread Tools
Search Thread
Go to Top
Forum Jump
Contact Us - FlyerTalk - Archive - Top