Honors T&Cs changed effective July 19 2012: No Diamond Force on Reward Stays
#46
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
RANT...
This is totally absurd. Hilton should just suspend their programme entirely. There really is no point being elite since you get nothing of value at any tier. Free internet is a tired benefit that all of the major chains offer, and don't get me started on their bonus pesos. Given the steady devaluation of points over the last decade, Diamond should get a 200-300% bonus, Gold a 100-200% bonus, and Silver a 50-100% bonus. Either that, or they should consider revaluing their hyperinflated currency. Wishful thinking (I know!). I cannot think of a single reason for anyone to remain loyal to Hilton save for the fact that you get 100-500 airline miles w/ each stay. Big whoop!!!
Okay, now you may pile on.
This is totally absurd. Hilton should just suspend their programme entirely. There really is no point being elite since you get nothing of value at any tier. Free internet is a tired benefit that all of the major chains offer, and don't get me started on their bonus pesos. Given the steady devaluation of points over the last decade, Diamond should get a 200-300% bonus, Gold a 100-200% bonus, and Silver a 50-100% bonus. Either that, or they should consider revaluing their hyperinflated currency. Wishful thinking (I know!). I cannot think of a single reason for anyone to remain loyal to Hilton save for the fact that you get 100-500 airline miles w/ each stay. Big whoop!!!
Okay, now you may pile on.
#47
Join Date: May 2010
Posts: 542
#48
Join Date: Jan 2003
Posts: 3,784
huh?
you've lost me. When booking a reward stay you either book it or you don't.
If there was no availability and your 48 hr diamond guarantee was not working why didn't you speak with a supervisor?
I have no clue what 'working on it means'.
When making your request on 7/18 why didn't you just book the reward stay?
seems like an odd situation.
you've lost me. When booking a reward stay you either book it or you don't.
If there was no availability and your 48 hr diamond guarantee was not working why didn't you speak with a supervisor?
I have no clue what 'working on it means'.
When making your request on 7/18 why didn't you just book the reward stay?
seems like an odd situation.
#49
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
RANT...
This is totally absurd. Hilton should just suspend their programme entirely. There really is no point being elite since you get nothing of value at any tier. Free internet is a tired benefit that all of the major chains offer, and don't get me started on their bonus pesos. Given the steady devaluation of points over the last decade, Diamond should get a 200-300% bonus, Gold a 100-200% bonus, and Silver a 50-100% bonus. Either that, or they should consider revaluing their hyperinflated currency. Wishful thinking (I know!). I cannot think of a single reason for anyone to remain loyal to Hilton save for the fact that you get 100-500 airline miles w/ each stay. Big whoop!!!
Okay, now you may pile on.
This is totally absurd. Hilton should just suspend their programme entirely. There really is no point being elite since you get nothing of value at any tier. Free internet is a tired benefit that all of the major chains offer, and don't get me started on their bonus pesos. Given the steady devaluation of points over the last decade, Diamond should get a 200-300% bonus, Gold a 100-200% bonus, and Silver a 50-100% bonus. Either that, or they should consider revaluing their hyperinflated currency. Wishful thinking (I know!). I cannot think of a single reason for anyone to remain loyal to Hilton save for the fact that you get 100-500 airline miles w/ each stay. Big whoop!!!
Okay, now you may pile on.
+1
#50
Join Date: Dec 2007
Location: HNL
Programs: Marriott Gold | Hilton Diamond | Hyatt Plat | UA 1K | HA Plat| Hertz President's circle
Posts: 588
#51
Join Date: Nov 2011
Programs: AA EXP, HH Diamond
Posts: 28
Everyone should post something on the Hilton HHonors facebook page about this. I did and got an email from a rep (they looked up my account) they told me they would forward my comments to the Management of HHonors. Power in numbers.
Here is what I posted
" Just one more slap in the face to HH Diamonds. The new T&C on July 19 cutting the Diamond force for reward nights and giving more perks to Gold's. The Diamond force was the one benefit to Diamond status that made it worth keeping. It's been one slap in the face after another since 2009. What is the difference between Diamond and Gold other than the 50% instead of 25% bonus points and an additional 1000 (or less) points? Sure points are nice, but your top competitors keep adding REAL benefits to their top tier, Hilton Keeps taking away theirs and given more to the mid tier?!?!? "
Here is what I posted
" Just one more slap in the face to HH Diamonds. The new T&C on July 19 cutting the Diamond force for reward nights and giving more perks to Gold's. The Diamond force was the one benefit to Diamond status that made it worth keeping. It's been one slap in the face after another since 2009. What is the difference between Diamond and Gold other than the 50% instead of 25% bonus points and an additional 1000 (or less) points? Sure points are nice, but your top competitors keep adding REAL benefits to their top tier, Hilton Keeps taking away theirs and given more to the mid tier?!?!? "
#52
Join Date: Jun 2001
Location: Johnstown, PA
Programs: UA P, Delta SL, US SL, Hilton Diamond, Hyatt Diamond, IHG PL AMB, Marriott Plat, SPG Plat
Posts: 928
Makes perfect sense that they do not allow Diamond Force for award stays. When you get a Diamond Force you normally end up paying rack rates, but for an award, the hotel gets maybe $20 bucks.
#53
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,547
The point is, there's very little left to make Diamond a really special tier. I was looking at Hyatt, my first time looking at another brand and they offer four guaranteed suite upgrades for stays up to 7 days each. That is very good.
The whole upgrade fiasco, suite/no suite or garden view just adds salt to the wound.
They give Gold away to every Tom, Dick & Harry and they bundle Diamond with some credit card. I pity the poor Gold who actually earns the tier, what a fool!
Indeed, I am beginning to feel like more a fool to keep renewing Diamond.
#54
Join Date: Aug 2002
Location: MSP (Mahtomedi, MN, USA) - Delta hub captive, Marriott Gold, US Mint Silver, CVS Red
Programs: "We've been starving, and sitting on a ham sandwich the whole time."
Posts: 1,482
I'm sure they get some sort of prevailing per-night rate figuring all rooms in the property (whether occupied or not, so vacant rooms would bring down the figure) over a period of time - the same historical month of the year, the entire quarter, entire year, etc...
The idea that a high end property would get $20 a night on award stays is absurd.
#55
Join Date: Nov 2006
Programs: Hilton HHonors, Marriott Bonvoy, IHG, Delta SkyMiles
Posts: 216
#56
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
#57
Join Date: May 2005
Location: SEA
Programs: AS; Hyatt Globalist; Hilton Gold; NEXUS
Posts: 976
This program has turned into a sad shell of its former self...
What is next on the chopping block? AXON/GLON? Free breakfasts? Executive lounges? They have cut so much in such a short period of time that none of these would seem to be off the table.
What is next on the chopping block? AXON/GLON? Free breakfasts? Executive lounges? They have cut so much in such a short period of time that none of these would seem to be off the table.
#58
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Everyone should post something on the Hilton HHonors facebook page about this. I did and got an email from a rep (they looked up my account) they told me they would forward my comments to the Management of HHonors. Power in numbers.
Here is what I posted
" Just one more slap in the face to HH Diamonds. The new T&C on July 19 cutting the Diamond force for reward nights and giving more perks to Gold's. The Diamond force was the one benefit to Diamond status that made it worth keeping. It's been one slap in the face after another since 2009. What is the difference between Diamond and Gold other than the 50% instead of 25% bonus points and an additional 1000 (or less) points? Sure points are nice, but your top competitors keep adding REAL benefits to their top tier, Hilton Keeps taking away theirs and given more to the mid tier?!?!? "
Here is what I posted
" Just one more slap in the face to HH Diamonds. The new T&C on July 19 cutting the Diamond force for reward nights and giving more perks to Gold's. The Diamond force was the one benefit to Diamond status that made it worth keeping. It's been one slap in the face after another since 2009. What is the difference between Diamond and Gold other than the 50% instead of 25% bonus points and an additional 1000 (or less) points? Sure points are nice, but your top competitors keep adding REAL benefits to their top tier, Hilton Keeps taking away theirs and given more to the mid tier?!?!? "
#59
Join Date: Dec 2000
Location: BOS
Posts: 1,461
Seems to me that you should be happy / not happy with your own status and benefits rather than not being happy that Hilton extends very good benefits at its Gold level. I understand that there is always some frustration if there is a change in T&C, but the suggestion is to keep the focus there and not worry about others. You could have made all the points you wanted without referring to the Gold benefits.
#60
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
The only language they understand is $$$. Don't encourage them by spending your money at Hilton.
They treat diamonds as captive audience and give gold away like candy to create a perception of benefits. But don't count on anything of value to last.