2012 Diamond suite upgrade failure thread
Mar 11, 2012, 3:58 pm
#151
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,551
Mar 11, 2012, 6:31 pm
#152
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
You were lucky, due to the website, I've occasionally experienced smokers downgrades followed by a rate battle. At the Conrad HKG I'm running at one downgrade and two getting the room I booked and only one access to the EL which to be honest, is fine, I may be a heretic but I'm not that mad on the Conrad HKG lounge.
Mar 13, 2012, 5:11 am
#156
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 767
Hilton Tower Bridge
Checked in early this am. 10.30.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
Mar 13, 2012, 6:28 am
#157
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
Checked in early this am. 10.30.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
Could be correct, I tought that Hilton London tower bridge only had 1 suite, so the chance of getting it is so small...
Mar 13, 2012, 7:15 am
#158
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,397
Checked in early this am. 10.30.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
A bottle of wine is a nice welcome gift.
Mar 13, 2012, 2:11 pm
#159
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 767
Checked in early this am. 10.30.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
"as a Diamond member we have upgraded you to an Executive Floor Room"
... !! I pointed out politely that I had paid for an executive floor room and asked if I could be upgraded to the next room category. Agent said no as the next room category was a suite and they were fully booked. None are available for reservation so at least this part is true.
No amenities in room, GM letter etc.
Apparently a bottle of wine will be delivered later.
A bottle of wine is a nice welcome gift.
Mar 13, 2012, 7:22 pm
#160
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,397
I believe that it is appropriate. Still waiting for the bottle of wine. I am also in one of the smallest rooms on my floor. There are larger "deluxe" rooms available. It is disappointing that I had to point out to the front desk that in fact I hadn't been upgraded. The check-in experience could have been better.
Mar 13, 2012, 8:05 pm
#161
Join Date: Jan 2007
Posts: 2,905
Mar 14, 2012, 4:40 pm
#162
Join Date: Sep 2010
Location: HAJ, Germany
Programs: Honors Diamond, IHG Platinum Ambassador, Club Carlson Gold, LH SEN, TB Emerald
Posts: 312
Hilton Osaka
No suite upgrade, and was charged 6000 Yen for a 3rd Person (bed).
Was a rewardstay with free night certificate. Perhaps that was the reason to not upgrade
Was a rewardstay with free night certificate. Perhaps that was the reason to not upgrade
Mar 14, 2012, 6:04 pm
#163
Join Date: Dec 2007
Location: HNL
Programs: Marriott Gold | Hilton Diamond | Hyatt Plat | UA 1K | HA Plat| Hertz President's circle
Posts: 588
Hilton Melbourne South Wharf..
Booked Standard room with points (50K per night) got standard room. (2 night stay)
Lounge as Diamond, it was just ok.. If you want sprits you need to ask as they are hidden in the back.
Booked Standard room with points (50K per night) got standard room. (2 night stay)
Lounge as Diamond, it was just ok.. If you want sprits you need to ask as they are hidden in the back.
Mar 19, 2012, 9:53 am
#164
Join Date: Jan 2006
Location: RIX
Programs: SAS Lifetime Gold, HHonors Lifetime Diamond, TK*G Elite+, airBaltic VIP, Sixt Plat, Hertz Gold
Posts: 1,079
Hilton Warsaw
Booked standard room, got Executive room. Didn't request suite.
I was asked upon checkout how was the upgrade. I replied it was ok but didn't get anything extra as per new rules. The guy apologised that hotel was fully booked. That might be true, some event was hosted there. Lounge was crowded on the first night.
I haven't got any suite upgrades this year. Maybe upgrade success thread would be more informative...
I was asked upon checkout how was the upgrade. I replied it was ok but didn't get anything extra as per new rules. The guy apologised that hotel was fully booked. That might be true, some event was hosted there. Lounge was crowded on the first night.
I haven't got any suite upgrades this year. Maybe upgrade success thread would be more informative...
Mar 19, 2012, 12:43 pm
#165
Suspended
Join Date: Sep 2009
Location: Manchester
Programs: Hertz Gold / Hilton Diamond / Hyatt Plat / Marriott Gold / IC RA / SPG Plat
Posts: 707