jamesteroh

According to Hilton.com it's a choice for golds still, not both. But as we all know hilton.com isn't the best website, so maybe it is for both golds and diamonds. It's only 1,000 points so not sure what the big deal is. It's not a diamond is being harmed if golds get both breakfast and points as well. As long as they don't upgrade a gold over a diamond why does it matter?

EDIflyer

Although the Hilton website isn't the best on this topic it does seem pretty clear - however similarly to many properties offering a full breakfast rather than continental breakfast, if they want to offer Gold members the extra points too then more power to them - they'll probably get more business as a result!

Wadge

Sorry if it was posted here earlier, there are too many pages, I just realized under Diamond benefits on Hhonors website it says upgrade to a preferred room or suite. Is it new since January 2012? I have never seen this site before. I think they might upgrade you to suite but not a policy, now it is an official policy? I can request any suite if available and what is a preferred room?

EDIflyer

Yes, this is new - suites weren't included before in the possible upgrade options (although of course some hotels did make these upgrades from time to time but that was an exception). You don't request a suite, you just should automatically get upgraded if an upgrade is available. Preferred rooms can mean anything - higher floor, better view, slightly bigger, etc. It really will vary by property - some will be very generous, others will only put you up one room category, e.g. to a slightly higher floor.

The other big change is that rather than having to choose between and upgrade+breakfast or points you now get all three, although the upgrade is subject to availability. On the breakfast front some hotels are more generous than others, strictly it's only a continental breakfast they have to offer. You can get a rough idea what each property will offer from this thread - http://www.flyertalk.com/forum/hilto...er-thread.html.

Michael El

Are your upgrades automatic or do you ask for them?

Thanks,

Mike

kanerf

This just in. For Hilton properties in tropical areas an upgraded room may be considered a room without a bug in the bathroom.

lewende

My take is: cblaisd is the king of HHonors upgrades. At the moment he approaches the front desk, he/she who stands there will be enchanted to award him any best available room in the hotel.