[ARCHIVE to 2015] Hilton Family MVP Rate
#721
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
And checking my account today on the Hilton MVP internet site shows that my e-mail address is gone again and replaced by the same unknown e-mail address as before.
Hope the hotel doesn't have to contact me then.....
When I changed the e-mail address back to my own yesterday I received a new reservation confirmation by e-mail ( same confirmation number, so no problem there ). But from that must follow that an unknown person has also received a confirmation by e-mail when the e-mail address was mysteriously changed back to that persons address.
This I am not happy with - minimum that person can request a nor1 upgrade, change or cancel the reservation on my behalf; all this can be done directly from a reservation confirmation sent by e-mail, as far as I know.
Hope the hotel doesn't have to contact me then.....
When I changed the e-mail address back to my own yesterday I received a new reservation confirmation by e-mail ( same confirmation number, so no problem there ). But from that must follow that an unknown person has also received a confirmation by e-mail when the e-mail address was mysteriously changed back to that persons address.
This I am not happy with - minimum that person can request a nor1 upgrade, change or cancel the reservation on my behalf; all this can be done directly from a reservation confirmation sent by e-mail, as far as I know.
#722
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
I'd always presumed that MVP rate bookings could be canceled (normally with no more than 1 days notice, but at most 3), but looking at the Hilton in San Francisco next week it's showing :
Cancellation Policy
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
The "payment" it's referring to is the deposit, which is 100% of the amount for the entire stay (not just first night!).
Digging a bit deeper and the BAR for the same nights has exactly the same conditions, so it's not that MVP is giving anything worse, it's just mirroring the standard BAR conditions.
There's a large convention (VMworld) on in SF next week and this is one of the convention hotels so that's almost certainly why, but it's something to keep an eye out for on future bookings...
Cancellation Policy
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
The "payment" it's referring to is the deposit, which is 100% of the amount for the entire stay (not just first night!).
Digging a bit deeper and the BAR for the same nights has exactly the same conditions, so it's not that MVP is giving anything worse, it's just mirroring the standard BAR conditions.
There's a large convention (VMworld) on in SF next week and this is one of the convention hotels so that's almost certainly why, but it's something to keep an eye out for on future bookings...
#723
Join Date: Apr 2014
Location: DFW/LAX
Programs: HH Diamond, AA EXP
Posts: 534
I'd always presumed that MVP rate bookings could be canceled (normally with no more than 1 days notice, but at most 3), but looking at the Hilton in San Francisco next week it's showing :
Cancellation Policy
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
The "payment" it's referring to is the deposit, which is 100% of the amount for the entire stay (not just first night!).
Digging a bit deeper and the BAR for the same nights has exactly the same conditions, so it's not that MVP is giving anything worse, it's just mirroring the standard BAR conditions.
There's a large convention (VMworld) on in SF next week and this is one of the convention hotels so that's almost certainly why, but it's something to keep an eye out for on future bookings...
Cancellation Policy
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
The "payment" it's referring to is the deposit, which is 100% of the amount for the entire stay (not just first night!).
Digging a bit deeper and the BAR for the same nights has exactly the same conditions, so it's not that MVP is giving anything worse, it's just mirroring the standard BAR conditions.
There's a large convention (VMworld) on in SF next week and this is one of the convention hotels so that's almost certainly why, but it's something to keep an eye out for on future bookings...
#724
Join Date: Mar 2010
Posts: 15
The two hotels I am considering (Homewood Suites Oxnard or Embassy Suites Mandalay Beach) for a vacation in December have no MVP or Team USA availability. Other Homewood Suites or Embassy Suites in the general area have the MVP rates available, but not these specific hotels where I am looking. What are the chances that either of these two hotels become eligible for the MVP rate in the next few months?
#725
Join Date: Apr 2014
Location: DFW/LAX
Programs: HH Diamond, AA EXP
Posts: 534
Email the hotel, tell them you use the rate, ask if they can/will give it to you. Had success with this once.
#726
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
The two hotels I am considering (Homewood Suites Oxnard or Embassy Suites Mandalay Beach) for a vacation in December have no MVP or Team USA availability. Other Homewood Suites or Embassy Suites in the general area have the MVP rates available, but not these specific hotels where I am looking. What are the chances that either of these two hotels become eligible for the MVP rate in the next few months?
IMHO their demand is quite strong, not many hotels around and the area is affluent so no need to offer cheaper corporate rates.
#727
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Every booking I make I glance over the cancellation policy... it's good to look just to make sure. I've never had trouble cancelling MVP rates in the past, so I think it's just hotel specific. Some hotels have stricter cancellation policies on points-stays than others too...
#728
Join Date: Dec 2012
Location: Venice, Florida
Programs: Hilton Diamond
Posts: 2,607
yep, I had an issue cancelling an MVP stay--I did not read the fine print about no cancellation....they accommodated me but it taught me to pay better attention.
#729
Join Date: Dec 2012
Location: Venice, Florida
Programs: Hilton Diamond
Posts: 2,607
I don't understand why do people email customer service about special rates? If you aren't comfortable using it, then don't. If you think you don't qualify to use it, then don't. If it was indeed a "special restricted rate", your email may have made them aware and caused scrutiny/crackdown. You were already told that it was legit and fine to use for all Hhonors members.
#730
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Doesn't the published policy for prepaid stays allow cancellation provided you immediately buy a new stay (at least, for US hotels)?
#731
#732
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Modification of Reservation: Price quoted applies to exact date(s)/nights/stay booked. Modifications to your reservation (including but not limited to name changes, date changes, etc.) are not permitted. However, for bookings in the United States, Mexico and the Caribbean, a request to cancel an existing Advance Purchase/Non-Refundable reservation and book a new reservation may be permitted if at the time you are requesting a change to your reservation, you book a new Advance Purchase/Non Refundable reservation at any hotel in the Hilton Worldwide portfolio located in the United States, Mexico or the Caribbean, subject to availability. Upon receipt of full payment for the new reservation, Hilton will issue a refund for the cancelled reservation, less a service fee. It may take up to four (4) weeks for the refund to be reflected on your credit card. For stays originally booked at the Waldorf Astoria, Conrad, Hilton, Embassy Suites or Doubletree brand hotels, the service fee is $50.00 and for stays originally booked at a Hilton Garden Inn, Hampton, Homewood Suites and Home2 Suites, the service fee is $25.00. For a cancellation and rebooking to be considered, you must call our Advance Purchase Department to request a change to your reservation at (800) 236-7113 or (972) 726-3361 no less than three days prior to your scheduled check-in date.
#733
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Indeed.
As is also noted dozens of times in this thread, to wit:
As is also noted dozens of times in this thread, to wit:
- MVP can be used by anyone
- There is no "sports affiliation" required. (The only HHonors brand still retaining that verbiage in the "Rate Details" for a booking is the Homewood Suites. If you're really worried, you can get a USGA membership for $10
- MVP rate can't be booked by the hotel itself or Customer Service; must be done by the guest
- The rate accrues the normal points.
- The rate is as eligible for upgrades as any other rate, depending on your status, etc.
- When MVP rate is not available, the Team USA rate is often the next best choice.
#734
Join Date: Jan 2008
Posts: 3,638
Has anyone had any success using MVP to book a Curio Collection property?
I've checked a few properties with different date ranges and searches always come up as "Not Available."
Is brand too new or just not going to participate?
There is no problem booking with other special rates, such as AAA.
I've checked a few properties with different date ranges and searches always come up as "Not Available."
Is brand too new or just not going to participate?
There is no problem booking with other special rates, such as AAA.
#735
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Has anyone had any success using MVP to book a Curio Collection property?
I've checked a few properties with different date ranges and searches always come up as "Not Available."
Is brand too new or just not going to participate?
There is no problem booking with other special rates, such as AAA.
I've checked a few properties with different date ranges and searches always come up as "Not Available."
Is brand too new or just not going to participate?
There is no problem booking with other special rates, such as AAA.