Non-Refundable Advance Reservations and Room Rates: The Definitive Thread
#286
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
I was in Bangkok last week, and found the protests to be a minor inconvenience at worst. Bangkok is currently far safer than most major American cities. I personally would not hesitate to visit or to travel freely subject to a few minor precautions. In areas such as the river, you can't even tell there's anything unusual going on.
#287
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
Agree with others who have posted: wait it out and see what happens. If things continue to escalate as your stay dates approach, the hotel might consider applying your payment as credit towards a future stay; I highly doubt they would give a refund.
#288
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
I was in Bangkok last week, and found the protests to be a minor inconvenience at worst. Bangkok is currently far safer than most major American cities. I personally would not hesitate to visit or to travel freely subject to a few minor precautions. In areas such as the river, you can't even tell there's anything unusual going on.
#289
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
The areas of unrest are very localised - I am absolutely not even considering cancelling my April trip.
BTW: 4 weeks in BKK seems like a long time for a tourist in the city itself - you might consider leaving the bustle, just to get a breath of fresh air and a rest
BTW: 4 weeks in BKK seems like a long time for a tourist in the city itself - you might consider leaving the bustle, just to get a breath of fresh air and a rest
#290
Join Date: Apr 2010
Programs: HH Lifetime Diamond, 20 years
Posts: 465
I wouldn't say that for various reasons. For example Google "grenade attack Bangkok" I've heard rumors for many years that grenades can be purchased for as little as $5 at the Cambodian border. I cannot recall the last grenade attack in a US city.
If you stay away from the demonstrations it is fairly safe. But then again, there were demonstrations and violence in tourist areas like Asoke Station just recently.
If you stay away from the demonstrations it is fairly safe. But then again, there were demonstrations and violence in tourist areas like Asoke Station just recently.
#291
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
I had similar issue but with Istanbul during troubles there. Pre-booked rate, they did not charge until I got there given the troubles and did not know when they would end. It was okay by time we went, and the gave us the advanced purchase rate, so no harm to write to hotel and say your concerns
#295
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Yes, it is possible. I have done it on several occasions, but have always had to contact the hotel direct as Hilton/Hhonors is unable to change non refundable/non changeable reservations. Never been refused a change up to now.
#296
Join Date: Jun 2013
Programs: HHonors Diamond
Posts: 410
I reckon that a change in dates might be easier. However, I am requesting a refund/part refund in cash or in points from the GM as I will not be visiting the property in the near future. I think it is a long shot but I'll give it a try. The reservation is still some time away.
Last edited by InvestorTiger; May 15, 2014 at 3:58 am
#297
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
You can cancel your reservation anytime, now not having your credit card charged or getting a refund if it's prepaid is another story
A hotel is under no obligation to do anything but some will work with people.
A lot will depend on your status and if you stay with the hotel a lot as well and the reason for cancelling.
A property is going more likely to allow it for a diamond who stays there monthly and has to have surgery and obtains a doctors excuse than someone who stays at Hiltons twice a year and is cancelling because they found a better rate at another hotel down the street.
I would try the property first and explain the reason. If it's medical offer to get them a doctor's excuse. If you are diamond and you have a good excuse and the property won't help you, try the diamond desk, they can call the property and try to influence them.
You just left out too much info for people to give you good advice, mainly the reason for the cancelation and your Hilton status.
A hotel is under no obligation to do anything but some will work with people.
A lot will depend on your status and if you stay with the hotel a lot as well and the reason for cancelling.
A property is going more likely to allow it for a diamond who stays there monthly and has to have surgery and obtains a doctors excuse than someone who stays at Hiltons twice a year and is cancelling because they found a better rate at another hotel down the street.
I would try the property first and explain the reason. If it's medical offer to get them a doctor's excuse. If you are diamond and you have a good excuse and the property won't help you, try the diamond desk, they can call the property and try to influence them.
You just left out too much info for people to give you good advice, mainly the reason for the cancelation and your Hilton status.
#298
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Many properties find it easier to change the date rather than provide a refund. The former can be done with an override key. The latter goes to the bottom line.
If the reason for the cancellation is a covered event such as illness, it's easiest to simply claim against your travel insurance.
If the reason for the cancellation is a covered event such as illness, it's easiest to simply claim against your travel insurance.
#299
#300
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
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Posts: 5,072
Yes you can always cancel any reservation, I think you mean you want to cancel a non-refundable prepaid room, and get some monies back.
You can't do online or with HH desk, but ringing reception of the hotel may or may not help, depending on the reason, eg flights cancelled due to snow storm may help. I have more sucess with ringing a hotel reception than hotel reservations number.
Hotel may deal differently depending if last minute cancel request so less likely to resell, or if hotel is fully booked. As if hotel is half empty your booked room has not cost them another guests booking, unlike if hotel was fully booked.
Alas for us, hotels, especially the franchises who will never see any of your business again, hotel/franchise does not gain any loyalty from us by refunding our ADR night, so any offer of more than rescheduling booked nights is rare.
Also if a regular at an hotel it does make a differences, but then it does not matter which of refund / credit hotel gives you, as you will be there in future anyway.
You can't do online or with HH desk, but ringing reception of the hotel may or may not help, depending on the reason, eg flights cancelled due to snow storm may help. I have more sucess with ringing a hotel reception than hotel reservations number.
Hotel may deal differently depending if last minute cancel request so less likely to resell, or if hotel is fully booked. As if hotel is half empty your booked room has not cost them another guests booking, unlike if hotel was fully booked.
Alas for us, hotels, especially the franchises who will never see any of your business again, hotel/franchise does not gain any loyalty from us by refunding our ADR night, so any offer of more than rescheduling booked nights is rare.
Also if a regular at an hotel it does make a differences, but then it does not matter which of refund / credit hotel gives you, as you will be there in future anyway.