[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Jun 20, 2000, 6:26 am
#91
Commander Catcop
Join Date: May 1998
Posts: 10,259
HHonors site is grounded
I get the message "sorry you page cannot be displayed" for HHonors.
Is the site down? can get to main page but not to account info on either the www.hilton.com or www.hhonors.com.
Is it just me???
Is the site down? can get to main page but not to account info on either the www.hilton.com or www.hhonors.com.
Is it just me???
Jun 20, 2000, 7:19 am
#92
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
It works just fine as of 9:17AM ET.
------------------
Addicted to airline miles? Check out: The Airline Mileage Workshop
------------------
Addicted to airline miles? Check out: The Airline Mileage Workshop
Jun 21, 2000, 7:12 am
#93
Join Date: Feb 2000
Location: Edinburgh
Programs: Still a lowly Blue with BA but inching towards Bronze. Managed to get to KLM Silver!
Posts: 4,308
The site seems to be having big problems. There are broken links everywhere that take you to a message saying that they are experiencing problems.
Jun 22, 2000, 1:04 pm
#94
Join Date: Apr 2000
Location: Toronto
Programs: ACMM, Hilton Diamond, IEEE, PTC, CPS, CSBC, USBI
Posts: 1,175
Hilton's Web Site
Has anybody tried to book a Hilton hotel through their web site lately? I have found it to be extremely slow in comparison with Starwood, Marriott, Hyatt, etc.
Jun 22, 2000, 4:13 pm
#95
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
You better forget using the not-too-nice www.hilton.com web site. Not only is it usually slow (need I mention frequently not even unavailable?), it is not user-friendly, and it quite often DOES NOT LIST ALL THE AVAILABLE RATES.......especially the lower/lowest ones. I use it as a nice general guide only. My advice still is........
Call the 800-Hiltons tele number or a travel agent:
(1) if you want to save time (and/or)
(2) if you want to save money
Call the 800-Hiltons tele number or a travel agent:
(1) if you want to save time (and/or)
(2) if you want to save money
Jun 22, 2000, 4:35 pm
#96
Join Date: Apr 2000
Location: Toronto
Programs: ACMM, Hilton Diamond, IEEE, PTC, CPS, CSBC, USBI
Posts: 1,175
Originally posted by MisterNice:
You better forget using the not-too-nice www.hilton.com web site. Not only is it usually slow (need I mention frequently not even unavailable?), it is not user-friendly, and it quite often DOES NOT LIST ALL THE AVAILABLE RATES.......especially the lower/lowest ones. I use it as a nice general guide only. My advice still is........
Call the 800-Hiltons tele number or a travel agent:
(1) if you want to save time (and/or)
(2) if you want to save money
You better forget using the not-too-nice www.hilton.com web site. Not only is it usually slow (need I mention frequently not even unavailable?), it is not user-friendly, and it quite often DOES NOT LIST ALL THE AVAILABLE RATES.......especially the lower/lowest ones. I use it as a nice general guide only. My advice still is........
Call the 800-Hiltons tele number or a travel agent:
(1) if you want to save time (and/or)
(2) if you want to save money
Jun 25, 2000, 3:48 pm
#97
Join Date: Jun 2000
Location: Manhattan, NY
Programs: USAir AA Hilton
Posts: 3,567
Lots of links not working today.. looks like they have coded some database changes but didn't or haven't yet coded the links.. pretty worthless today... but that happens a lot these days... between Hilton and American Airlines, I'm lucky to get info I'm after 30% of the time! In Hilton's defense, I know the new partners must have introduced a tremendous challenge.. I run an internet-based distribution channel, so I have sympathy.. maybe tomorrow...
Jun 28, 2000, 12:41 am
#98
Join Date: Nov 1999
Location: LVK
Posts: 120
I am glad to know the trouble I'm having is not a personl problem but disturbed to know that it has been going on for so long (since 6/20/00 for the venerable Catman?).
Since 6/25/00 I have been trying to access my account without success. When I enter my account number then select "Access my account" it takes me right back to the log-in page. This has happened before. We'll see how long these problems can go on?
[This message has been edited by 2bgrounded (edited 07-01-2000).]
Since 6/25/00 I have been trying to access my account without success. When I enter my account number then select "Access my account" it takes me right back to the log-in page. This has happened before. We'll see how long these problems can go on?
[This message has been edited by 2bgrounded (edited 07-01-2000).]
Jun 28, 2000, 12:42 am
#99
Join Date: Nov 1999
Location: LVK
Posts: 120
Sorry for double post-appearance of first submittal delayed.
[This message has been edited by 2bgrounded (edited 06-28-2000).]
[This message has been edited by 2bgrounded (edited 06-28-2000).]
Jun 28, 2000, 12:56 am
#100
Join Date: Nov 1999
Location: LVK
Posts: 120
Originally posted by 2bgrounded:
Sorry for double post-appearance of first submittal delayed.
[This message has been edited by 2bgrounded (edited 06-28-2000).]
Sorry for double post-appearance of first submittal delayed.
[This message has been edited by 2bgrounded (edited 06-28-2000).]
Jun 28, 2000, 5:12 am
#101
Join Date: May 2000
Location: SAN
Programs: AA Gold, Fairmont Plat, HH Diamond
Posts: 258
I've found that even when the account info sections for www.hilton.com or www.hhonors.com are down, www.hiltonhhonors.com is inevitably up.
I'm confused by it, but it always works when the others don't.
I'm confused by it, but it always works when the others don't.
Jul 1, 2000, 1:42 pm
#102
Join Date: Nov 1999
Location: LVK
Posts: 120
Thanks bobofoosh for the tip. I tried accessing the "account" page through www.hiltonhhonors.com and got the same thing. The Hilton site still does not allow me access to my account information. I'll keep the bookmark though for future use.
Jul 1, 2000, 4:03 pm
#103
Join Date: May 1999
Posts: 6,084
2bgrounded -- Is your browser set to accept cookies?
[This message has been edited by Eugene (edited 07-01-2000).]
[This message has been edited by Eugene (edited 07-01-2000).]
Jul 3, 2000, 2:37 pm
#104
Join Date: May 2000
Location: SAN
Programs: AA Gold, Fairmont Plat, HH Diamond
Posts: 258
Also make sure that you have cipher-strength (encryption) at 128-bit. Most sites don't require it, but I know hilton does. It was the reason I couldn't get on for a while. Just go to the IE or Netscape home page to upddate.
Aug 23, 2000, 9:51 pm
#105
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Web site broken?
I tried to change my address twice on the HHonors website this evening and after I clicked on submit (after changing almost all the information fields) each time the screen returned with all the old information!