Go Back   > > >

Reply
 
Thread Tools Search this Thread
Old Feb 12, 04, 2:50 pm   #1
Moderator, Hilton HHonors
Original Poster
  
Join Date: Nov 2003
Location: hopefully travelling
Programs: up in the air
Posts: 69,240
Arrow Waldorf Astoria New York {US-NY}

Posts older than 2011 for this OPEN THREAD can be found in the

ARCHIVE THREAD for Waldorf Astoria New York

Links to moved posts should still work.

Kiwi Flyer
Hilton HHonors forum moderator

Last edited by Kiwi Flyer; Dec 31, 16 at 4:05 pm
Kiwi Flyer is offline   Reply With Quote
Old Dec 31, 10, 2:08 pm   #2
  
Join Date: Jul 2004
Location: KSFO
Programs: UA/Prem Exec, HH/Gold, TW/Gold
Posts: 308
Unique room type?

This is a great thread, although of course I found it too late to be useful last week :-) I booked a "king superior" but what I got was unlike anything I'd ever seen at W=A. I've probably stayed there a dozen times in the last 25 years, but what I got this time was room 1787 which has a normal bedroom; a separate large changing room with double-door mirrored closet and a chair; a separate bathroom area with sink/mirror; a room with toilet and bath/shower behind a door; and a separate kitchenette with a full-size refrigerator/freezer and a sink/wet-bar! So basically 5 separate rooms, even though I wouldn't call this a "suite" -- no separate sitting area, for instance ... the TV and desk were in the same room as the bed. It was kind of like an apartment, I guess. I'm trying to think of a situation where this layout and use of space would have been useful to me Maybe if I had a crib and put it in the changing room? And needed a kitchen? Very odd!
jmhayes is offline   Reply With Quote
Old Dec 31, 10, 2:15 pm   #3
  
Join Date: May 2003
Location: USA
Programs: AA, Hilton Diamond, SPG, Marriott, UA, BA
Posts: 273
Quote:
Originally Posted by jmhayes View Post
This is a great thread, although of course I found it too late to be useful last week :-) I booked a "king superior" but what I got was unlike anything I'd ever seen at W=A. I've probably stayed there a dozen times in the last 25 years, but what I got this time was room 1787 which has a normal bedroom; a separate large changing room with double-door mirrored closet and a chair; a separate bathroom area with sink/mirror; a room with toilet and bath/shower behind a door; and a separate kitchenette with a full-size refrigerator/freezer and a sink/wet-bar! So basically 5 separate rooms, even though I wouldn't call this a "suite" -- no separate sitting area, for instance ... the TV and desk were in the same room as the bed. It was kind of like an apartment, I guess. I'm trying to think of a situation where this layout and use of space would have been useful to me Maybe if I had a crib and put it in the changing room? And needed a kitchen? Very odd!
Did you find the room to be dated with ratty tatty furniture and curtains or was it nice?
jzafar is offline   Reply With Quote
Old Dec 31, 10, 2:41 pm   #4
  
Join Date: Jul 2004
Location: KSFO
Programs: UA/Prem Exec, HH/Gold, TW/Gold
Posts: 308
deleted

Last edited by jmhayes; Jan 1, 11 at 10:11 am Reason: uninteresting
jmhayes is offline   Reply With Quote
Old Dec 31, 10, 4:35 pm   #5
  
Join Date: Oct 2010
Programs: DL, AT, HH Diamond, PC Plat AMB
Posts: 169
Quote:
Originally Posted by jmhayes View Post
I think there's a difference between ratty tatty and what I've come to expect at the W=A ... I call it 'faded glory' and it appears to have been that way since before I started staying there in the mid-80s It's like staying at your grandmother's house, if your grandmother had money 100 years ago The rooms and furnishings at W=A are not like a brand new Four Seasons or any of the trendy boutique places you might stay ... but they are also neither cheap nor worn-out. Maybe I'm a sucker for sentimentality, but I always enjoy staying at the W=A ... even if I'm just there for a single night, I feel like I've "moved in" and am sad to check out and leave. There are two things I've noticed that they keep up with at W=A: the bed is modern and comfortable; and the TV is new and of good quality. Everything else is (to me) a fun step backwards in time.
I would have to disagree. Yes, the bed is nice...minus the bed bug tracks that I have photographed on my camera. The rest of the furniture, however, is ratty tatty. The chair in the room is un-sittable because it is so worn that the cushion is like a ski slope...you just slide off of it when you sit down. It does appear like faded glory, but upon closer inspection, it is just old and neglected.
Echarais is offline   Reply With Quote
Old Jan 1, 11, 6:54 pm   #6
  
Join Date: May 2003
Location: USA
Programs: AA, Hilton Diamond, SPG, Marriott, UA, BA
Posts: 273
all freaked out

You people got me all freaked out. I booked a nonrefundable 2 night stay. I plan on checking in on a friday night and insist on switching rooms until I get a room with good furniture. I want the overall best experience they can give me for this trip.
jzafar is offline   Reply With Quote
Old Jan 1, 11, 8:12 pm   #7
  
Join Date: Jan 2005
Location: RDU
Programs: Delta PM, Hilton DM, Marriott PE
Posts: 179
Dont listen to the naysayers! This is one of the coolest old school hotels you can stay in. Go in to the lobby in the morning with a cup of java and you will see all kinds of people from all over the world checking in and roaming about. Who spends any time in their hotel room anyways? Tons of history and events have taken place here and if you roam around at night you can feel it. I still stay there twice a year because of this.

Last edited by lively1nc; Jan 2, 11 at 9:13 pm
lively1nc is offline   Reply With Quote
Old Jan 1, 11, 9:25 pm   #8
  
Join Date: May 2005
Location: Kiev, Ukraine
Programs: Mucci, BA Gold, PS, TK, HHonors Diamond
Posts: 4,587
Quote:
Originally Posted by lively1nc View Post
Dont listen to the naysayers! This is one of the coolest old school hotels you can stay in. Go in to the lobby in the morning with a cup of java and you will see all kids of people from all over the world checking in and roaming about. Who spends any time in their hotel room anyways? Tons of history and events have taken place here and if you roam around at night you can feel it. I still stay there twice a year because of this.
Agree, Some people just have unreasonable expactations of hotels. This one is one of the best Hilton properties. Never had any problems with furniture.
Andriyko is offline   Reply With Quote
Old Jan 3, 11, 9:07 am   #9
  
Join Date: Jan 2003
Location: 1 mile from RDU
Programs: SW, AA Gold, Hilton Diamond, Hertz 5*, Avis Presidents
Posts: 496
brief stay report

Spent two nights here last week, arriving Monday the 27th on the heels of the big blizzard. Used a free-night cert for one night and 50k points ("Low Season Reward") for the other. I am a Diamond and was given the following:

The reward stay was booked as the "Queen Bed Deluxe" category, and they put me in a King Bed corner room on the 6th floor with a separate "dressing room" that was between the bedroom and the large bathroom. This was handy as we got a rollaway bed for my daughter and were able to put it in there and have a separate "bedroom".

The other benefits were certificates for coffee and pastry at Starbucks for both days, two certificates for a free drink up to $20 at any hotel bar or restaurant (useful for the $18 glasses of wine!), and two bottles of water.

Overall, we had a good experience - staff was very efficient and helpful.

Forgot to add - they also quickly honored my request for a late checkout of 1:00 PM

Last edited by RDU-Man; Jan 4, 11 at 8:34 am
RDU-Man is offline   Reply With Quote
Old Jan 10, 11, 7:11 am   #10
  
Join Date: Jun 2007
Posts: 104
Diamond Check In Waldorf New York

Is there a separate phone number for the diamond check in desk at the WA in New York?

Any person in particular to ask for?

Thanks
FlyingHi4Now is offline   Reply With Quote
Old Jan 10, 11, 7:38 am   #11
  
Join Date: Oct 2010
Programs: DL, AT, HH Diamond, PC Plat AMB
Posts: 169
Quote:
Originally Posted by FlyingHi4Now View Post
Is there a separate phone number for the diamond check in desk at the WA in New York?

Any person in particular to ask for?

Thanks
When I was there, the door was shut the entire time. I am not even sure there is a Diamond check in functioning. The front desk manager's name is Daniel.
Echarais is offline   Reply With Quote
Old Jan 11, 11, 6:25 pm   #12
  
Join Date: Aug 2009
Location: Philadelphia
Programs: AA Gold; DL Silver Medallion; UA/US no metal; Hyatt Gold; PC Plat Amb; SPG Plat; HHonors Gold
Posts: 378
Executive Level Upgrade worth it at WA?

I am treating my parents to a weekend at the WA using FFNs and all that I could get them for Valentine's Day weekend was a Queen Deluxe. I'm thinking of paying the $39 upgrade fee to an Exec Level room and hope for a better upgrade. It will include daily continental breakfast for two and concierge service, health club, etc. However, I found out that the lounge closes at 4pm so there is nowhere to have a drink in the evening.

Do FTers think this upgrade is worth the $39/night price tag?

Last edited by hautecouTours; Jan 11, 11 at 11:40 pm Reason: it was poorly written
hautecouTours is offline   Reply With Quote
Old Jan 12, 11, 5:48 am   #13
  
Join Date: May 2005
Location: Kiev, Ukraine
Programs: Mucci, BA Gold, PS, TK, HHonors Diamond
Posts: 4,587
Quote:
Originally Posted by hautecouTours View Post
I am treating my parents to a weekend at the WA using FFNs and all that I could get them for Valentine's Day weekend was a Queen Deluxe. I'm thinking of paying the $39 upgrade fee to an Exec Level room and hope for a better upgrade. It will include daily continental breakfast for two and concierge service, health club, etc. However, I found out that the lounge closes at 4pm so there is nowhere to have a drink in the evening.

Do FTers think this upgrade is worth the $39/night price tag?
Not really. that is, as far as the lounge is concerned. Not sure how much value to place on the concierge service or teh health club as I've used neither.
The lounge itself is tiny with people having to queue to have a seat. Breakfast offerings are decent but not worth 39 dollars per day.
Andriyko is offline   Reply With Quote
Old Jan 24, 11, 8:32 pm   #14
  
Join Date: May 2003
Location: USA
Programs: AA, Hilton Diamond, SPG, Marriott, UA, BA
Posts: 273
Loved it.

Stay duration : 2 nights
Booking type: Hilton.com - non refundable rate
Room type booked : 1 King bed mini suite
Number of people staying : 2 adults and 1 kid
Status: Diamond
Upgrade: 1 Bedroom Corner Luxury Suite
Room: 13H

Finally, after reading all the reviews, I stayed at the hotel. I was very apprehensive on receiving a dumpy old room with no escape since i booked a non-refundable rate.

We arrived at the hotel with a doorman opening the cab door. Walked inside and the lobby was kickin' as it was Friday night around 7:30 PM. I was lucky not have to wait in line for longer than a couple minutes to check in. Nice lady greeted me and welcomed me back (last stay Oct. 2001). I had called the day before asking if they could upgrade me to a 1 bedroom suite from my king mini suite and they told me they were fully booked but would try their best. I asked if they couldn't upgrade me, please put me in 2722 or 2622 or 2522 (thanks to this thread). The lady told me they had me in 2722. I was happy to hear that but pressed for a larger room and she told me nothing was available that would top my room and that they sometimes put Towers guests on the 27th floor. She gave me 2 coupons for full American breakfast for two at Oscar's and 2 coupons for Starbucks drink and pastry for 2.

Had to use room key to access rooms after 6 PM. Arrived in room and yes, indeed, it was very nice with two rooms and two bathrooms, but it felt small. The room was very clean and lights were lit up making the room feel very welcoming, however, I could not get over how it felt small. I picked up the phone and called guest services and asked if there was anything else. After about 5 minutes of nothing else, all of a sudden, the lady asked if she could put me on hold while she talked to housekeeping. She came back on the line and said there was a large 1 bedroom luxury suite with boudoir, large sitting room and large bedroom. She said to meet her at 13R. We immediately went down there and she came down the hall with 2 new room keys and a smile. We walked in and I was stunned at the size. Large marble foyer, very large sitting room with a fireplace!!, spacious bedroom, large boudior with endless storage space, large bathroom with two separate sinks and lots of counter space, separate tub and shower and commode room and kitchen (dated from the 80s but had fridge, stove, sink, dishwasher, cutting board and lots of counter space). Room was so big that my young kid would not go walking around unless I was with or would follow me around if I went to a different area.

I could not believe this. I promptly called guest relations and thanked them.

We ordered room service the first night. Food came within 30 minutes. To be honest, it was too expensive for what you got. Portions were a very good size but food was tasteless. Service was excellent.

All the staff I encountered during the trip gave top notch service. We received a voicemail on each day of our stay wishing us a great stay and to call if we needed anything.

We were in town for a wedding and needed suggestions to kill time during the day for our kid. Concierge gave great recommendations.

Now, critiquing the room - furniture style was upper east side NYC. Sofa and matching chair in the room were very old. You could really see the age on those 2 pieces. Other chairs throughout looked more recent. Bed was comfortable. Lots of pillows. Flat screen tvs in bedroom and sitting room. While scrolling channels, I ran into 4 or 5 Arabic channels which I assume they had programmed in when the King of Saudi Arabia and his entourage were at the hotel in November.

Breakfast at Oscar's was top notch. Had everything you could imagine.

We ran into the housekeeper after breakfast and were able to hang out in the sitting room without feeling like we were in her way while she worked in the bathroom. She even vacuumed and I had not noticed anything highly visible so that was a big plus. The room, overall, felt very clean.

Overall, my expectations were exceeded. I didn't have much cash on me but did leave the lady who upgraded us a $50 tip. I found her at the check-in desk when I was leaving and was lucky enough to hand it to her personally. She seemed very appreciative.

So basically, I think the lesson to learn here is if you feel your room does not meet your needs, call guest relations and they will do their best to accommodate you if they can and they do so with a smile.
jzafar is offline   Reply With Quote
Old Jan 30, 11, 11:52 am   #15
  
Join Date: May 2003
Location: USA
Programs: AA, Hilton Diamond, SPG, Marriott, UA, BA
Posts: 273
one more thing!

I lost my glasses in their case on this trip. I was certain I lost it in the airport but called the hotel's lost and found on Monday (i checked out sunday) and the guy said nothing has been turned in. Today is Sunday and I just received a call from the hotel. They found the glasses and are sending it to me fedex on their tab! Wonderful customer service!!!!!!
jzafar is offline   Reply With Quote
Reply


Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 11:15 am.

Contact Us - FlyerTalk - Archive - Top