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Old Jan 1, 16, 1:57 pm   #586
 
Join Date: Mar 2003
Location: Rotterdam/NewYork/London
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Thanks for this great review, it pays to ask for a better room. I did not do that because I was hoping that this is an automatic process when you are Diamond Elite. The drinks were $24 ex tip? Absurd.
Next time I will spend my 80000 points for a better Hilton Hotel in Europe or Asia with a nice executive lounge.
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Old Jan 1, 16, 2:12 pm   #587
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Gold, MR Gold, SPG Gold
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The lounge looks nice as well as your bathroom, but to me the room looks quite ordinary, I've seen pictures of the dreary regular rooms but I would have expected better from the Towers.

What is along that long hallway? From the bedroom picture it looks like a door to the bathroom by the window/bed?
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Old Jan 1, 16, 2:24 pm   #588
 
Join Date: Feb 2013
Location: DCA
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Are we supposed to be surprised here? It's pretty much common knowledge that the WA NY is a dump and doesn't do anything for Diamonds. Furthermore, there are no true high-end hhonors properties in NYC. IMO the nicest hhonors properties in the City are some of the new HGIs.
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Old Jan 1, 16, 2:35 pm   #589
 
Join Date: Nov 2014
Location: London
Programs: BAEC Gold, M&M, HHonors Gold
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The door on the right, at the end of the room leads to the corridor on next picture, where's the wardrobe, chest of drawers and door to bathroom. Bathroom was L-shaped, toilet hidden on the left, shower hidden on the right, in the hole in the wall by the bath tub. Toiletries were Salvatore Ferragamo and in good sized packaging. It always annoys me that they become smaller and smaller in Hiltons and just not enough for one person, not to mention two. The room had some old times charm, was quiet, spacious and there was nothing wrong with it but I definitely wouldn't want to pay $500-700 for that.

Drinks were starting from $13 but I didn't fancy any of them and went for most expensive one, cocktail with champagne. You also get free plate of snack with your drink (nuts and something else).

I didn't spend any cash in the hotel except for tip for luggage storage people. Storage space is huge. I was invited inside, because they couldn't find my backpack and asked me to look myself if I can spot it. Then some other guy checked ticker number and brought it from another room.

I think it's worth staying there once for experience (if you're points/cash rich) and look for more modern and luxurious rooms somewhere else.
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Old Jan 1, 16, 2:46 pm   #590
 
Join Date: May 2005
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Quote:
Originally Posted by arlflyer View Post
Are we supposed to be surprised here? It's pretty much common knowledge that the WA NY is a dump and doesn't do anything for Diamonds. Furthermore, there are no true high-end hhonors properties in NYC. IMO the nicest hhonors properties in the City are some of the new HGIs.
+1. Absolutely correct, though I've also had good experiences at DT TS.
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Old Jan 1, 16, 4:33 pm   #591
 
Join Date: Aug 2004
Programs: BA GOLD, HH Diamond
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I see the WA NY has not improved recently. 2/10 stay I had a year ago.
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Old Jan 1, 16, 9:22 pm   #592
 
Join Date: Feb 2013
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Based on my one experience here a few years ago, one night points and one night paid, you were lucky getting an upgrade to the Towers, much nicer than the Superior King I had. I have not been back since I stumbled onto the Conrad right after that stay, which is now my goto and if I have to stay midtown I much prefer the Hilton Times Square to the experience I had at the Waldorf.
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Old Jan 1, 16, 9:30 pm   #593
 
Join Date: Feb 2013
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Quote:
Originally Posted by ITravelElite View Post
This hotel gave me a bad feeling after a day, walk outside and you see poverty in the streets in New York. I will skip the unrealistic world with these high prices in the future.
I am certainly no fan of the New York Waldorf Astoria by any means, but I don't get your comment, New York has always been a characterized by the dichotomy of vast discrepancies in wealth and the Waldorf has an expensive address (even if it woefully fails to live up to it). The fact there is more noticeable poverty (which I assume you mean the increased presence of homeless people in Manhattan) is irrelevant to a hotel that is supposed to be catering to the upper end. And just to clarify, I often do room service and when I was at the Waldorf I cracked open the room service menu and commented, "Guess I am not doing room service today" However this is supposed to be top level New York (it fails abysmally), which is if you have to ask, you can't afford it - LOL
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Old Jan 2, 16, 5:38 am   #594
 
Join Date: Nov 2014
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Quote:
Originally Posted by Miesque View Post
Based on my one experience here a few years ago, one night points and one night paid, you were lucky getting an upgrade to the Towers, much nicer than the Superior King I had. I have not been back since I stumbled onto the Conrad right after that stay, which is now my goto and if I have to stay midtown I much prefer the Hilton Times Square to the experience I had at the Waldorf.
I know I was lucky, but also persistent ;-) I would go for Conrad but it was in wrong location for this stay. I stayed in Hilton TS before and it was ok. Had room on top floor, nice view and good breakfast.
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Old Jan 3, 16, 2:41 pm   #595
 
Join Date: Apr 2008
Location: Germany, Austria
Programs: HH Diamond, IHG Spire Amb, LC Unlimited, slh honoured, LH M&M
Posts: 666
Year in and year out I read more and more unfavorable reports on stays at W=A NYC and the hotel itself, service, rooms, lounge, whatever else.

It may be that there are better and newer Hilton alternatives in NYC such as Time Square or Conrad and our friends from US do see the matter with less emotions.

But for one like me from old world who has learned that the W=A was personally aquired by Conrad Hilton as a flagship property with all the glamorous stories around that icon (including the fact that Paris has grown up there and all US presidents have been staying there) it has become really confusing how this all can be?

How can this property still be the flagship, or is it the flagship no longer? If there is no change ahead it is IMHO better to declare Chicago, Shanghai, Rome or Trianon Palace Versailles as the new stars of the collection and let the Chinese owners convert the W=A into luxury appartements and keep the icon in good memory for all of us and the rest of the world before it even starts to have negative influence on the brand promise of the WA collection itself.

After all those reviews here I have decided long time ago I should not book a reward stay at the W=A, but a paid stay. A higher category with lounge access (I booked a room some years ago but had to postpone my stay) I would also exclude meanwhile, so I hope a paid Towers stay would be acceptable for a one week (first) holiday stay. Better I go soon. The longer I follow the thread here the more I read the FT New York Luxury Hotels forum with names such as MO, Langham, Plaza, which makes me sad (thinking about alternatives), as The Waldorf=Astoria always was kind of a legend for me and many of my friends here in Germany.

Last edited by submonte; Jan 3, 16 at 2:53 pm. Reason: expression
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Old Feb 3, 16, 2:08 pm   #596
 
Join Date: Feb 2008
Posts: 722
I stayed here about 10 times over last 7 years. I enjoyed numerous upgrades, including a couple of times to the the Towers, and a couple to suites as well. I redeemed points for others and they were upgraded due to my Diamond status. I think all together there were 15-20 total nights over 10 stays, and I'd say every single one was upgraded.

I still enjoy this property a lot, I am going to be staying there next weekend and provide an update. I agree, 80,000 pts is a bit too much to pay for it (it used to be only 40,000 before devaluations!), but some pay rates around $200 are not too bad of a value. Our upcoming stay is $160/night for Superior Room, so I'll provide some feedback about what (if anything) changed.

P.S. If you ask politely you may get additional drink vouchers, especially if you talk to the Diamond Reception desk.


Cheers,

PedroNY

Last edited by PedroNY; Feb 3, 16 at 2:24 pm.
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