Last edit by: beltway
In accordance with the terms and conditions of Hilton HHonors:
Members who do not have eligible activity as defined in a. - d. below in any 24 consecutive month period may be removed from the Program and are subject to forfeiture of all accumulated Points. At the discretion of Hilton Honors, such Members may be permitted to remain in the Program and removed after five years of inactivity. To keep accumulated Hilton Honors Points, the Member must take one of the following actions within a 24 consecutive month period:
Members who do not have eligible activity as defined in a. - d. below in any 24 consecutive month period may be removed from the Program and are subject to forfeiture of all accumulated Points. At the discretion of Hilton Honors, such Members may be permitted to remain in the Program and removed after five years of inactivity. To keep accumulated Hilton Honors Points, the Member must take one of the following actions within a 24 consecutive month period:
- stay at a hotel within the Hilton Portfolio pursuant to the terms herein;
- earn Hilton Honors Points through any third party source of Hilton Honors Point accumulation, including a Hilton co-branded credit card, pursuant to its terms;
- purchase Hilton Honors Points; or,
- donate Points through The Hilton Honors Giving Back Program.
How To Keep Hilton Honors Points From Expiring: The Definitive Thread
#286
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,237
My last activity/stay was in April 2006. But I had not recieved any notice of my account being deactiviated-- or anything from Hilton telling me that my account would be closed due to inactivatiy. (As an aside, I haven't had any activity in my Marriott account in over 3 years, and yet I can still pull up my account, view my credits etc.) So I was not aware of any expiration of points within Hilton, as apparently others are also unaware.
Yesterday I did receive a response from Hilton, saying that my account has been reactivated and if I have a stay within the next 60 days, I will get an extra 2,500 points to my account. I will be travelling more for business in the coming months and will most definately have the chance to stay at Hilton properties-- but if I had not been reactivated, I most proabably would have chosen other hotels (Starwood, Hyatt and even perhaps Marriott)!
Yesterday I did receive a response from Hilton, saying that my account has been reactivated and if I have a stay within the next 60 days, I will get an extra 2,500 points to my account. I will be travelling more for business in the coming months and will most definately have the chance to stay at Hilton properties-- but if I had not been reactivated, I most proabably would have chosen other hotels (Starwood, Hyatt and even perhaps Marriott)!
#288
Join Date: Sep 2006
Programs: UA1P AA
Posts: 11
I had 118,973 points in the Hilton Honors program ... and didn't stay at a Hilton for about 2 years. I was shocked to find that my account had lost all its points - and without ANY notification. I maintain a special email address ([email protected]) and the postal mailing address on the account (a PO Box) has been valid since 1980.
I complained to multiple people on the phone ... and the best they would do for me is as others have noted - I could earn back the points by staying at a Hilton ... so many points per night over the course of a year. Hardly a deal as I don't travel very frequently any more - there was no way I was going to earn back what they had taken away.
I now opt for other properties when choosing accommodations.
I complained to multiple people on the phone ... and the best they would do for me is as others have noted - I could earn back the points by staying at a Hilton ... so many points per night over the course of a year. Hardly a deal as I don't travel very frequently any more - there was no way I was going to earn back what they had taken away.
I now opt for other properties when choosing accommodations.
#289
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,662
I got the following email recently:
Dear Boraxo:
We've missed having you as a guest at our Hilton Family hotels. Your membership is important to us, and we would like to provide you with every opportunity to keep your HHonors account open and your points available for you to redeem for HHonors rewards. That's why we want to remind you that your account has not had any recorded activity in the past nine months.
Keep Your Account Active - It's Easy!
Hilton HHonors requires accounts to have point earning activity within a consecutive 12 month period to remain open. To assist you, here are some easy ways to earn HHonors points and keep your account active:
STAY... [omitted]
EARN POINTS WITH HH PARTNERS... [omitted]
PURCHASE POINTS... [omitted]
OWN WITH HILTON GRAND VACATIONS CLUB ... [omitted]
... But Time is Running Out
We don't want to lose you as a valued member. Please act by November 01, 2007 to keep your HHonors account open. If no activity is recorded by that time, the remaining point balance will be forfeited and your account will be closed. Prior to your account closing, you may redeem your points for any eligible reward.
Dear Boraxo:
We've missed having you as a guest at our Hilton Family hotels. Your membership is important to us, and we would like to provide you with every opportunity to keep your HHonors account open and your points available for you to redeem for HHonors rewards. That's why we want to remind you that your account has not had any recorded activity in the past nine months.
Keep Your Account Active - It's Easy!
Hilton HHonors requires accounts to have point earning activity within a consecutive 12 month period to remain open. To assist you, here are some easy ways to earn HHonors points and keep your account active:
STAY... [omitted]
EARN POINTS WITH HH PARTNERS... [omitted]
PURCHASE POINTS... [omitted]
OWN WITH HILTON GRAND VACATIONS CLUB ... [omitted]
... But Time is Running Out
We don't want to lose you as a valued member. Please act by November 01, 2007 to keep your HHonors account open. If no activity is recorded by that time, the remaining point balance will be forfeited and your account will be closed. Prior to your account closing, you may redeem your points for any eligible reward.
#291
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
Just as the 12 month of no activity approaches, redeem certificates to basically empty out the account. Then whenever wishing to redeposit the certificates and use the points for something, buy 1000 points before the certificates expire. This way it should be possible to keep the points in the account for nothing more than $12.50 nearly every two years without even doing anything else.
#292
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
I maintain a free Hilton VISA credit card. Once a month I charge something on it. That keeps my Hilton account alive and well.
Even when I have a company paid for Hilton stay I still get miles and points for the stay.
Cheap and easy way to keep my account alive.
Even when I have a company paid for Hilton stay I still get miles and points for the stay.
Cheap and easy way to keep my account alive.
#293
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
A Hilton credit card, Visa or Amex, is the best way to keep a Hilton account active. Both cards have no annual fees. Hilton, unlike Marriott, is pretty aggressive about closing down accounts that do not generate activity within their requirement of 12 months. Marriott reserves the right to close an account that has been inactive for 24 months, but I have yet to hear anyone actually have their account closed for that reason.
#296
Join Date: Feb 2000
Location: Columbia, SC
Programs: a little here, a little there
Posts: 1,444
#297
Join Date: Dec 2004
Location: Atlanta
Programs: Hilton Gold, Marriott Plat, Starwood, Hyatt Diamond, PC Amb Plat, AA, Delta Gold
Posts: 356
I am facing this situation and at first I was really rather annoyed with Hilton. I have a reservation at a Hampton Inn under the 1000 bonus pt promo just to keep my account active. But I do not want to stay at a Hilton property during the upcoming Marriott promo and current Starwood promo. The simple solution is often the best. Purchase 1000 pts for $12. No need to fret over it.
BTW I know a few people who have let their hotel points and airline miles expire just because there work did not call for travel anymore.
My points will have to be ripped from my cold dead hands!!!!
BTW I know a few people who have let their hotel points and airline miles expire just because there work did not call for travel anymore.
My points will have to be ripped from my cold dead hands!!!!