joseeantonior

Hey guys,

I was wondering if it was possible to walk-up to a hotel which has available rooms, and decide to pay for your room with points, or if I had to pay with actual money.

Thanks!

nux

If there is award availability you can book online.

SK AAR

I don't think front desk/the hotel is able to deal with that. Most likely you will be referred to contact Hilton Honors to make the booking/payment, i.e. you need to book in advance.

If there is available rooms for reward stays, you should be able to make a last minute booking online or by calling Hilton Honors (not the hotel) to make a reservation.

lincolnjkc

I've been told in idle conversations with the front desk at various properties that they have no way of booking/extending a points stay (with points) at the property level -- points transactions have to be done online or via CRS.

I've also had no problem (assuming availability, of course) booking a points stay online same day.

ExpatSomchai

I have done this within a couple of hours of checking in using the mobile app

sdsearch

In the days before everyone had a mobile device or a laptop always with them, I once parked at the hotel, walked across the street to a pay phone, called HHonors, and made the points reservation that way. Then I walked back across the street to the hotel, gave the reservation number to the hotel, and within moments they were able to see it and check me in. (Keep in mind that it was a few minutes between when I made the reservation at the phone booth across the street and when I got back to the hotel check-in. If you book on your mobile device while standing at check-in, they may not see it quite "immediately".)

If you have a mobile device, you can call or make an online reservation while in the lobby.

If you have a laptop, if they have open wifi for everyone, you can do it online from the lobby.

If you have neither (or neither will work for some reason), perhaps the hotel will let you use their business center to do it.

But:

1. The hotel has to have award availability, not just paid availability.

2. The hotel desk can't do it, you have it do it yourself. But as I just explained, as long there is award availability, you can do it from the lobby or the hotel's business center, which is about as close to "walk up" as you can get while still making the reservation yourself.

IsleOfMan

I've made a few different points reservations from the property parking lot on either a mobile phone or tethered laptop/tablet and they've always been in the property's system by the time I walked in to the front desk.

ericgdukie44

Saw a girl try to do this at Hilton Gold Coast. When told that it was not possible to book with points at the front desk she lost her mind. "I have so and so many points, I'm gold, I can't believe you can't give me a room for them..."

It was quite humorous. FWIW I actually don't think there was award availability that night anyway because I had booked it with points some time before and when looking to slightly adjust our schedule I saw that the hotel no longer had availability for the standard rates so I just left things alone.

Non-NonRev

I was at LAX and as I picked up my rental car, I realized that I had never actually made my reservation at a nearby HGI.

Fortunately, the car had a wi-fi hotspot. I did the booking and then drove over to the hotel. No issues whatsoever.