schmusimausi73

I've recently stayed at a Hilton hotel, paid for a bed and breakfast rate, and when I checked my balance on hhonors, it showed negative points and something called expanded rewards upgrade... I have attached a screen shot.

My room wasn't upgraded, I got exactly what I had booked, and I paid in full at check-out. It wasn't an award stay.

Any idea why they TOOK points away for this stay?

Thanks for any ideas

schmusimausi73

It's not an emergency. It's not very high on the priority list, either. I just thought that there might be a new rule to the point system that I had missed, and someone else had the same thing happen and would let me know. If I don't get any ideas from other FT posters, I will of course send an email - eventually.
So, now that you know why I posted here instead of calling immediately on a Sunday, you can tell me why you keep replying to a thread that you have absolutely nothing useful to add to?
Unless you honestly thought that I hadn't heard of the invention of the telephone.

Baze

Deleted

chrism20

Isn't this how it shows up when you select the upgrade with points option?

farnorthtrader

Yeah, that's looks like what it would say if you accepted an upgrade with points option.

turtlemichael

The OP appears to have earned no points on his paid stay. At the risk of being told to phone HH or look it up, does accepting/requesting an upgrade with points mean that the original paid stay then becomes a non-points earning stay? In other words is it treated the same as a P+P stay?

RogerD408

Using FT both pre and post calling is wise. CSRs are known for making things up to justify the errors that have been made (it's much easier than actually researching the problem and finding someone that can fix it). Maybe there are some magical words that someone else has found to get the CSR on board to what might need to be done to fix the problem. Yes, some posters do tend to leave out pertinent points and asking for more info may garner better insight to what has happened. Some things are more important to some than others so we get to choose how much effort we want to put into pushing an issue to resolution. FT'ers can't make things happen, but we can help those going through what we might have already gone through. Searching is not always easy to do, especially if you have an obscure issue. Working together we make things easier for everyone, even if it's merely commiserating over a mistake.

Now let's play nice.

chrism20

In the OPs post I can only see one image which I'm almost sure is an entry for an upgrade with points rather than a stay posting. Is there another image I can't see?

I've only done a points upgrade once and it was ages ago. I've had a quick look on my account and can't find the stay just now to double check. I've always found them to almost always be poor value compared to cash so have never really bothered with them.

IIRC when you request the upgrade with points it's guaranteed and the points are deducted almost immediately and it shows on your account in a manner similar to the OPs image.

After the stay it should post as normal and would show the brand and the actual hotel like what it normally does. The image I can see in the OP isn't of a stay posting its a redemption.

turtlemichael

I interpreted what the OP said as implying he did not earn any points. But he does not actually state that.

farnorthtrader

OP, did you actually stay at a category 8 on that date or did/do you have a category 8 stay after that date that you upgraded? Maybe you are just missing a stay credit for around that date and this entry has nothing to do with the stay at that time.

schmusimausi73

Yes, as stated in my OP, I stayed for 4 nights at the hotel (cat 8), and paid the booked rate at check-out.
No, I didn't upgrade.

KathyWdrf

By any chance, did you use online checkin?

If so, I wonder if the computer coded it as an upgrade (even though it wasn't). Could be a programming bug (or maybe even a "feature" designed to rip clients off).

chrism20

The e-upgrade is the only thing I can think of it being tbh and that does look like a redemption rather than a stay posting.

Have you had a chance to contact HH yet?

ericgdukie44

Looks like an upgrade with points.

Are you sure the points for the stay didn't post separately?

jerry a. laska

Have you contacted HHonors yet? And what did they say?