Worst Hotel Experience Ever [Hampton Inn, Jacksonville]
Aug 24, 2016, 1:09 am
#31
Join Date: Jan 2014
Posts: 112
(1) It's pretty clear you booked for the 14th, not the 15th...
(2) I've stayed in a ton of Hampton Inns and *never* gotten a phone call from them 1 hour prior to checkout...
(3) I think you misunderstand what a Hampton Inn is...
(4) I'm going to guess there was a lot of paraphrasing done in the OP...
(2) I've stayed in a ton of Hampton Inns and *never* gotten a phone call from them 1 hour prior to checkout...
(3) I think you misunderstand what a Hampton Inn is...
(4) I'm going to guess there was a lot of paraphrasing done in the OP...
Given their manner on here, and the summary of how they behaved on the phone I'm not surprised that they don't always get the help they want. Credit to the clerk for helping at all rather than being glad to be rid of them.
Aug 24, 2016, 7:56 am
#32
Join Date: Jun 2013
Location: CMH usually
Programs: AA PLT, WN A+ (and Sometimes CP) | Hilton Diamond | Avis Preferred | National Car Exec
Posts: 414
OP didn't clarify which Hampton Inn in Jacksonville this is. I can defend, or at least attest to the attitudes of the one that's at the beach. Hampton Inn on Jacksonville Beach- they had the best staff. Every day coming in to the property, it was "Hello, Mr. Ohange" and that was only after staying there a couple times. The front desk staff were awesome, the bartenders in the beach bar were fantastic, and everyone we encountered there were just top notch. For a $135-or-so hotel, they certainly were a nice team there. My expectations were exceeded. Sorry for OP's loss, these times are never easy (just went through a loss of a family member myself earlier in the summer).
Aug 24, 2016, 6:54 pm
#33
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Aug 25, 2016, 4:20 pm
#34
Join Date: Jan 2010
Location: DCA/RIC
Programs: HH LTD, AA LTG
Posts: 1,015
OP didn't clarify which Hampton Inn in Jacksonville this is. I can defend, or at least attest to the attitudes of the one that's at the beach. Hampton Inn on Jacksonville Beach- they had the best staff. Every day coming in to the property, it was "Hello, Mr. Ohange" and that was only after staying there a couple times. The front desk staff were awesome, the bartenders in the beach bar were fantastic, and everyone we encountered there were just top notch. For a $135-or-so hotel, they certainly were a nice team there. My expectations were exceeded. Sorry for OP's loss, these times are never easy (just went through a loss of a family member myself earlier in the summer).
Aug 26, 2016, 5:01 am
#35
Join Date: Mar 2016
Posts: 19
I call BS on this whole thread...Hampton Inn staff have gone out of their way to accomodate me during stays, including late checkouts and extended stays. The key is asking them ahead of time, not waiting for them to call you because you're AWOL at checkout time.