On line check in, yeah right.
Jun 20, 2015, 12:31 pm
#1
Original Poster
Join Date: Aug 2006
Posts: 1,060
On line check in, yeah right.
Hi Terry,
It’s time to check in for your stay on Jun 21, 2015* at the Hilton Edinburgh Grosvenor. As an elite Hilton HHonors™ member, choose a room now and we’ll upgrade you upon arrival to the best of our ability.**
Just swing by the front desk to grab your key when you arrive. You’ll be stretched out on that comfy bed before you know it
Except the HHonors app crashes, due to a technical error, so I went to the website. That steps me through it, lets me select a room (suite as an upgrade) and THEN crashes.
o worries, phone the hotel, and speak to an Eastern European lady, who can't understand the issue, but puts me through to reception, except it rings, no reply. I eventually get transferred back to the young lady, who promptly hangs up on me.
An email to HHonors just gets this response.
Thank you for your inquiry regarding your issue. We appreciate you taking the time to contact us.
Unfortunately, I was unable to determine from your message how I may be of assistance. Please respond with further details regarding your request.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
Thanks a lot team, you've all been a great help in letting me check in as per your emailed request.
It’s time to check in for your stay on Jun 21, 2015* at the Hilton Edinburgh Grosvenor. As an elite Hilton HHonors™ member, choose a room now and we’ll upgrade you upon arrival to the best of our ability.**
Just swing by the front desk to grab your key when you arrive. You’ll be stretched out on that comfy bed before you know it
Except the HHonors app crashes, due to a technical error, so I went to the website. That steps me through it, lets me select a room (suite as an upgrade) and THEN crashes.
o worries, phone the hotel, and speak to an Eastern European lady, who can't understand the issue, but puts me through to reception, except it rings, no reply. I eventually get transferred back to the young lady, who promptly hangs up on me.
An email to HHonors just gets this response.
Thank you for your inquiry regarding your issue. We appreciate you taking the time to contact us.
Unfortunately, I was unable to determine from your message how I may be of assistance. Please respond with further details regarding your request.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
Thanks a lot team, you've all been a great help in letting me check in as per your emailed request.
Jun 20, 2015, 1:26 pm
#2
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
I had a similar issue this morning trying to do OLCI for DT Aberdeen for tomorrow night. It let me select a room and then the app crashed, although when I went to try and do it on desktop it said I was checked in. First time I've had an issue with it though tbh.
Jun 22, 2015, 6:31 am
#6
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
They offer upgrades on the OLCI? I never seem to see those. Rather, my room is usually pre-selected as the exact opposite of my requests. I prefer high floor king, but will often be pre selected into two queens first floor. Obviously I change it, but have never seen these upgrades you speak of. In fact, I generally do better by not doing OLCI.
Jun 22, 2015, 10:18 am
#7
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
They offer upgrades on the OLCI? I never seem to see those. Rather, my room is usually pre-selected as the exact opposite of my requests. I prefer high floor king, but will often be pre selected into two queens first floor. Obviously I change it, but have never seen these upgrades you speak of. In fact, I generally do better by not doing OLCI.
Jun 22, 2015, 10:42 am
#8
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Jun 22, 2015, 10:54 am
#10
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
They offer upgrades on the OLCI? I never seem to see those. Rather, my room is usually pre-selected as the exact opposite of my requests. I prefer high floor king, but will often be pre selected into two queens first floor. Obviously I change it, but have never seen these upgrades you speak of. In fact, I generally do better by not doing OLCI.
Every time I tap it, it says "Upgrades available starting at $9/night. Act now!"
Jun 23, 2015, 7:52 am
#14
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,975
They offer upgrades on the OLCI? I never seem to see those. Rather, my room is usually pre-selected as the exact opposite of my requests. I prefer high floor king, but will often be pre selected into two queens first floor. Obviously I change it, but have never seen these upgrades you speak of. In fact, I generally do better by not doing OLCI.
I had reserved a standard king at the Hilton Milan but when I did OLCI a few days ago I was offered executive kings. Fortunately I was able to choose a much better room than the 2nd floor room right across from the elevator that they preassigned.
Jun 23, 2015, 9:06 am
#15
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Just played with OLCI for a reservation at the DT Buckhead (Atlanta) that just opened up. Floor map shows most rooms on floors 2-5 labeled as "executive". Interesting, because the property does not have a lounge from what I can tell and does not list executive rooms as a type on its website. I seem to have a choice of that or a "deluxe" room which seems to be a basic one plus a microwave and fridge? But apparently the property has corner rooms, suites, etc. which are not evident on this floorplan. I think I will hold off and take my chances with the FD agent, but based on what I've read about this property I am certainly not expecting much.