So much for the rage of the FT Hilton community...
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,378
So much for the rage of the FT Hilton community...
I saw lots of ranting about Hilton devaluations the last few years.
It's not showing up in their profit statements.
Or their customer satisfaction, apparently.
http://www.jdpower.com/press-release...faction-report
FlyerTalk is a very different place from the customer base of Hilton, it would seem.
It's not showing up in their profit statements.
Or their customer satisfaction, apparently.
http://www.jdpower.com/press-release...faction-report
FlyerTalk is a very different place from the customer base of Hilton, it would seem.
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I saw lots of ranting about Hilton devaluations the last few years.
It's not showing up in their profit statements.
Or their customer satisfaction, apparently.
http://www.jdpower.com/press-release...faction-report
FlyerTalk is a very different place from the customer base of Hilton, it would seem.
It's not showing up in their profit statements.
Or their customer satisfaction, apparently.
http://www.jdpower.com/press-release...faction-report
FlyerTalk is a very different place from the customer base of Hilton, it would seem.
#3
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
The JD Power survey is a joke. It's pay-to-play and it focuses on metrics that don't matter. See Gary Leff's critique. JD Power May Be Smart About Lots of Things But Hotel Loyalty Aint One
#4
Join Date: Nov 2013
Posts: 4,374
I hate to link to Gary Leff, but he's spot on here. This customer satisfaction report is prima facie absurd. The graph is an amateur hack job by somebody who has no credible background in statistics or measurement. Note the fine print:
"Rankings are based on numerical scores, and not necessarily on statistical significance."
To rank based on statistical significance would be absolute nonsense. Whoever hired the team that produced this junk report needs to realize they've been had by data science charlatans.
JD Power May Be Smart About Lots of Things, But Hotel Loyalty Ain’t One
Edit: Kacee beat me to it!
"Rankings are based on numerical scores, and not necessarily on statistical significance."
To rank based on statistical significance would be absolute nonsense. Whoever hired the team that produced this junk report needs to realize they've been had by data science charlatans.
JD Power May Be Smart About Lots of Things, But Hotel Loyalty Ain’t One
Edit: Kacee beat me to it!
#5
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,035
#6
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,027
Survey results much closer to being upside down than right side up. It's a subject we know something about and does nothing to enhance the Power brand. I cannot believe they publish the metrics, it's embarrassing.
#7
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,877
#10
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 978
I don't think I've ever ranted about Hilton, or any other travel brand on FT for that matter. Some days are good, some are bad in travel. It's a fact that all of these loyalty programs will devalue sooner or later. The only real question is "when".
While the HH program may have been devalued to a great extent, I still find value in places along with some great deals here and there. At this point though, I'm finished with going out of my way to maintain or achieve status with both hotel and airline loyalty programs unless it is incidental to my travel needs. Some people will find more value in it though than others which I cannot discredit because all of our travel patterns are different.
I travel on my own dime, and I don't see a huge benefit in paying $100/night more for a specific brand when I'm receiving similar products. I've overall been happy with the HH program and properties (given that I have more leeway in where I choose to stay), but if there is a comparable Marriott or Hyatt property for far less expense, I don't see why I should stick with Hilton.
I do hate that the old AXON award went away, but I've also used the new points & cash awards several times which I feel has netted me a greater benefit in terms of flexibility even though I pay a cash portion. Plus, 5th night free has been added which is a positive.
While the HH program may have been devalued to a great extent, I still find value in places along with some great deals here and there. At this point though, I'm finished with going out of my way to maintain or achieve status with both hotel and airline loyalty programs unless it is incidental to my travel needs. Some people will find more value in it though than others which I cannot discredit because all of our travel patterns are different.
I travel on my own dime, and I don't see a huge benefit in paying $100/night more for a specific brand when I'm receiving similar products. I've overall been happy with the HH program and properties (given that I have more leeway in where I choose to stay), but if there is a comparable Marriott or Hyatt property for far less expense, I don't see why I should stick with Hilton.
I do hate that the old AXON award went away, but I've also used the new points & cash awards several times which I feel has netted me a greater benefit in terms of flexibility even though I pay a cash portion. Plus, 5th night free has been added which is a positive.