Hilton San Francisco Union Square {US-CA}
Sep 18, 2023, 9:24 am
#166
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,546
$25 F&B credit must be used separately from other credits
Sigh. Just stayed one night. Got $18+$18 as Diamond breakfast benefit. Fine. Paid the stupid $25 destination fee and got a credit for it. Also fine. However, they neglected to tell us that we had to spend the credits separately. I charge $65 on breakfast and they wouldn't give me the full credit -- we got $36. Checkout clerk suggested we go buy candy and water to spend the $25.
Have I just always had multiple F&B charges so never noticed this, or is new, or was the guy just wrong? He wouldn't budge and we had to catch a plane.
*UPDATE: Emailed the hotel and they very quickly said we were right and gave us the full $25 credit as a refund.
Have I just always had multiple F&B charges so never noticed this, or is new, or was the guy just wrong? He wouldn't budge and we had to catch a plane.
*UPDATE: Emailed the hotel and they very quickly said we were right and gave us the full $25 credit as a refund.
Last edited by abaheti; Sep 18, 2023 at 10:58 am
Sep 18, 2023, 9:37 am
#167
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,383
Sigh. Just stayed one night. Got $18+$18 as Diamond breakfast benefit. Fine. Paid the stupid $25 destination fee and got a credit for it. Also fine. However, they neglected to tell us that we had to spend the credits separately. I charge $65 on breakfast and they wouldn't give me the full credit -- we got $36. Checkout clerk suggested we go buy candy and water to spend the $25.
Have I just always had multiple F&B charges so never noticed this, or is new, or was the guy just wrong? He wouldn't budge and we had to catch a plane.
Have I just always had multiple F&B charges so never noticed this, or is new, or was the guy just wrong? He wouldn't budge and we had to catch a plane.
unds just as disingenuous as charging a "destination fee" in the first place.
Sep 18, 2023, 11:00 am
#168
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,546
My name is N..., I’m one of the leaders here at Hilton SF union Square. I apologize for the miscommunication during checkout, your impression of our destination fee credit was correct. With that being said, I have issued an immediate refund of $25.00 back to your Visa. Attached is your most updated folio.