Feb 27, 2015, 9:38 am
Last edit by: ekozie
We are trying to collate a list of the websites that Hilton's Best Rate Guarantee team consider eligible for the BRG. Please update the following wiki with you successful/rejected BRG claims.
^Successful BRG claims have been made against:
muchoviaje.com - 26/09/2016
expedia.co.uk - 26/09/2016, Jan 2018
Expedia.com (US) - 18/09/2017
Expedia.ca - 1/20/18
happyrooms.com - 30/09/2016, 25/Jan/2017, 28/Jan/2017, 27/Feb/2017, 23/July/2017
hotelscombined.com - 17/Jan/2017
priceline.com (standard booking, not a bid or express booking)- 05/Oct/2016, 15/May/2017, 22/Apr/2018, 22/Oct/18, 25/Nov/18
prestigia.com - 24/Jan/2017
orbitz.com - Dec 2017
prestigia.com - Dec 2017, January 2018
nustay.com - Feb 2020
Unauthorised Sites for BRG Claim:
roomertravel.com - 16/09/2016
prestigia.com - 27/09/2016 - 'does not instantly confirm'
hoteltravel.com - August 2016 - " there have been discrepancies in the way the website has been displaying prices recently, and we are not satisfied that the website's processes are fair and transparent."
destinia.com - 29/09/2016 - 12 EUR Administration Fee for any cancellation vs Hilton Fully Flex
Travel.AmericaExpress.co.uk - 29/09/2016 Amex Card holders only
Bedfinder.com 6/8/17 - The third party site bedfinder.com is no longer considered to be valid
skoosh.com - denied 10//4/18
BRG claims on non-refundable rates are a gamble at best. Hilton can ask 3rd party sites to remove rates when they "sell unbundled wholesale rates", and screenshots are no longer sufficient proof. You will end up with the non-refundable rate booked, if the rate is gone when your claim is being reviewed.
On 18 November 2014 (see post #1261 of the archived thread), the HHonorsRepresentative listed 15 third-party websites that were 'no longer authorized to distribute our hotels’ static rates':
However, on 19 December 2014 (see post #3 of this thread), the HHonorsRepresentative announced a change of policy, stating that:
The HonorsRepresentative has not issued any subsequent statement suggesting another change of policy and a return to the previous 'blacklist'.
---------------------------------------------------------------------------------
This is the late 2014/2015 BRG thread - for the original thread please check here
Hilton Best Rate Guarantee, or BRG: The Definitive Thread
Thanks!
Squeakr
for the HH Mod Team of squeakr, Canarsie and Kiwi Flyer
--------
^Successful BRG claims have been made against:
muchoviaje.com - 26/09/2016
expedia.co.uk - 26/09/2016, Jan 2018
Expedia.com (US) - 18/09/2017
Expedia.ca - 1/20/18
happyrooms.com - 30/09/2016, 25/Jan/2017, 28/Jan/2017, 27/Feb/2017, 23/July/2017
hotelscombined.com - 17/Jan/2017
priceline.com (standard booking, not a bid or express booking)- 05/Oct/2016, 15/May/2017, 22/Apr/2018, 22/Oct/18, 25/Nov/18
prestigia.com - 24/Jan/2017
orbitz.com - Dec 2017
prestigia.com - Dec 2017, January 2018
nustay.com - Feb 2020
Unauthorised Sites for BRG Claim:roomertravel.com - 16/09/2016
prestigia.com - 27/09/2016 - 'does not instantly confirm'
hoteltravel.com - August 2016 - " there have been discrepancies in the way the website has been displaying prices recently, and we are not satisfied that the website's processes are fair and transparent."
destinia.com - 29/09/2016 - 12 EUR Administration Fee for any cancellation vs Hilton Fully Flex
Travel.AmericaExpress.co.uk - 29/09/2016 Amex Card holders only
Bedfinder.com 6/8/17 - The third party site bedfinder.com is no longer considered to be valid
skoosh.com - denied 10//4/18
BRG claims on non-refundable rates are a gamble at best. Hilton can ask 3rd party sites to remove rates when they "sell unbundled wholesale rates", and screenshots are no longer sufficient proof. You will end up with the non-refundable rate booked, if the rate is gone when your claim is being reviewed.
On 18 November 2014 (see post #1261 of the archived thread), the HHonorsRepresentative listed 15 third-party websites that were 'no longer authorized to distribute our hotels’ static rates':
- Alpharooms.com
- Amoma.com
- Cleartrip.com
- Despegar
- Elvoline
- Galahotels
- Hotelpronto.com
- Jumbotours
- LMT.com
- Secretescapes
- Simplytravel.de
- TravelRepublic
- Wego
- Worldwideholidays.com.au
However, on 19 December 2014 (see post #3 of this thread), the HHonorsRepresentative announced a change of policy, stating that:
Moving forward, we will approve claims from these sites as long as the offered rates meet the other BRG requirements we have in place, as we recognize that this is in the best interest of our members.
The Best Rate Guarantee exists so that our guests feel confident going to Hilton Worldwide channels to find the best rates that we offer. We strive for pricing accuracy in all our channels, and the BRG helps identify when that is not the case.
The Best Rate Guarantee exists so that our guests feel confident going to Hilton Worldwide channels to find the best rates that we offer. We strive for pricing accuracy in all our channels, and the BRG helps identify when that is not the case.
---------------------------------------------------------------------------------
This is the late 2014/2015 BRG thread - for the original thread please check here
Hilton Best Rate Guarantee, or BRG: The Definitive Thread
Thanks!
Squeakr
for the HH Mod Team of squeakr, Canarsie and Kiwi Flyer
--------
Hilton Best Rate Guarantee or BRG
Feb 23, 2019, 8:45 am
#62
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Do you mean by this that you were able to get Hilton match the price BEFORE you actually booked and paid for the room? I haven't heard of this happening before--can you explain further? Did you just call them up and have them look up the rates for themselves on both sites?
There is one problem with this, I found that most of the reservations staff and other associates don't know how to look up the third party website or process the claim correctly. Numerous times I had to hang up and start again or they have transferred me through to the hotel to process.
But I have had success of 3 occasions upon phoning in a non-refundable rate, which mostly took over 2 hours each time.
Feb 23, 2019, 11:44 am
#63
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,638
Feb 28, 2019, 11:04 am
#65
Join Date: Feb 2019
Posts: 1
best price guarantee
Hilton Honors Best price guarantee seems to be a scam. I made a reservation today and when I called to let them know I found a lower rate on Priceline, and they went through the (very lengthy) process of verifying it, each time the call would get disconnected. When that happens 3 or 4 times, you know it's not a guarantee they stand behind. Who else has experienced this? I'm not accustomed to this type of treatment by the other hotel brands. They seem to honor their guaranteed rates.
Feb 28, 2019, 11:21 am
#66
Join Date: Dec 2010
Location: Washington, DC
Programs: Delta PM, Delta Reserve, Amex Plat, Bonvoy Gold, Hilton Diamond, Starbucks Gold ;)
Posts: 1,775
Welcome to FT
There's a way to submit a claim online:
https://hiltonworldwide3.hilton.com/.../overview.html
There's also lots of small print and rules associated with the best price guarantee.
There's a way to submit a claim online:
https://hiltonworldwide3.hilton.com/.../overview.html
There's also lots of small print and rules associated with the best price guarantee.
Feb 28, 2019, 11:46 pm
#67
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
Yes it's a scam.
I wouldn't terribly mind that so much - I play the game and accept the wins with the losses - but it does grate how much they promote their BRG without having any intention of complying with it.
I wouldn't terribly mind that so much - I play the game and accept the wins with the losses - but it does grate how much they promote their BRG without having any intention of complying with it.
Mar 8, 2019, 7:25 am
#68
Join Date: Mar 2019
Posts: 1
Hilton Price Match Guarantee
I call the diamond desk to ask about getting the rate that Hotel Tonight was displaying for the downtown Hampton Inn near the civic center in San Francisco. The rate on Hilton website was $410 a night for for 3 nights. The rate on Hotel Tonight was $267. Both of these rate did not require prepayment. I was told that was not a sight they would match. Seems to me that they can pick and choose who they want to match but are very Loud and Proud to tell us about the program. In the end I should have received the Hampton in for $200.25 night according to the additional 25% off the listed competing site.
I did over 60 nights last year at Hilton and another 55 at other properties. Anyone else have the same issues. I think it is wrong and misleading!
I did over 60 nights last year at Hilton and another 55 at other properties. Anyone else have the same issues. I think it is wrong and misleading!
Last edited by FLALSU; Mar 8, 2019 at 9:06 am
Mar 8, 2019, 12:17 pm
#70
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
The way it's advertised is crap but the way the guarantee is spelled out on the website is rather explicit.
I call the diamond desk to ask about getting the rate that Hotel Tonight was displaying for the downtown Hampton Inn near the civic center in San Francisco. The rate on Hilton website was $410 a night for for 3 nights. The rate on Hotel Tonight was $267. Both of these rate did not require prepayment. I was told that was not a sight they would match. Seems to me that they can pick and choose who they want to match but are very Loud and Proud to tell us about the program. In the end I should have received the Hampton in for $200.25 night according to the additional 25% off the listed competing site.
I did over 60 nights last year at Hilton and another 55 at other properties. Anyone else have the same issues. I think it is wrong and misleading!
I did over 60 nights last year at Hilton and another 55 at other properties. Anyone else have the same issues. I think it is wrong and misleading!
Mar 8, 2019, 3:44 pm
#72
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
I'm a huge user of Hotel Tonight. In fairness to Hilton, that site is deeply discounted at times. Of course, I can see why they wouldn't price match Hotel Tonight .
Mar 9, 2019, 2:03 am
#73
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,352
Yeah, Hotel Tonight is a different kind of vendor. Their inventory is highly variable, and your access to their prices is limited. They're kind of a fire-sale retailer. The Hilton PMG is meant for "regular" retailers of hotel nights that people make "normal" reservations with.
Mar 11, 2019, 4:57 pm
#74
Join Date: Dec 2016
Posts: 246
Hotel Tonight requires membership to book. That is grounds for denial of price guarantee claims. See the third clause below:
A "lower qualified price" must fulfill each of the following:
A "lower qualified price" must fulfill each of the following:
- A lower price you find on a booking channel that is NOT one of the official Hilton booking channels.**
- Must be for the same accommodations and terms as your current booking through one of the official Hilton booking channels.**
- Price must be without restriction, meaning that it is viewable and bookable by anyone.
Mar 11, 2019, 6:38 pm
#75
Join Date: Jul 2015
Programs: HH Diamond, HGVC, WN RR, National Exec, Avis Preferred
Posts: 1,055
Hotel Tonight requires membership to book. That is grounds for denial of price guarantee claims. See the third clause below:
A "lower qualified price" must fulfill each of the following:
A "lower qualified price" must fulfill each of the following:
- A lower price you find on a booking channel that is NOT one of the official Hilton booking channels.**
- Must be for the same accommodations and terms as your current booking through one of the official Hilton booking channels.**
- Price must be without restriction, meaning that it is viewable and bookable by anyone.