Honors Login Update
Feb 19, 2015, 7:45 am
#31
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,243
Hmm, just (successfully) changed my password a couple minutes ago. Not expecting points but not a big deal.
I am surprised that a company of Hilton's size needs to be told this, but they should really start testing new features to ensure that the functionality is actually there and working BEFORE they have the brand rep announce them to the public.
I am surprised that a company of Hilton's size needs to be told this, but they should really start testing new features to ensure that the functionality is actually there and working BEFORE they have the brand rep announce them to the public.
I also got an email indicating my password has changed
Dear HHonors Customer,
This message is sent to you to confirm that you have successfully updated your Hilton HHonors Password listed on your account profile.
Best regards,
Hilton Reservations and Customer Care
www.hhonors.com
™ indicates a trademark of Hilton Worldwide.
©2015 Hilton Worldwide
Feb 19, 2015, 8:25 am
#34
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Hi everyone - Just a quick update: this change has not taken effect yet due to a technical issue on our end, so please hold on changing your password for right now. We apologize for the confusion; we posted this update yesterday because we wanted you all to be the first to know about this change and the Bonus Points! Please stay tuned here as I will post updates as soon as I have them. Thanks for your understanding.
Feb 19, 2015, 8:39 am
#35
Join Date: Feb 2003
Posts: 8,135
Hi everyone - Just a quick update: this change has not taken effect yet due to a technical issue on our end, so please hold on changing your password for right now. We apologize for the confusion; we posted this update yesterday because we wanted you all to be the first to know about this change and the Bonus Points! Please stay tuned here as I will post updates as soon as I have them. Thanks for your understanding.
I tried setting a username & password, but my chosen username was already taken. I decided not to bother with a username, and so entered a new password only, leaving the username field blank. The system then confirmed that my changes had been saved.
Except they hadn't. I logged out & tried several times to log back in with my new PW, only to be told it wasn't recognized.
After logging in w/my PIN, I selected a new (different) username, as well as a password. This did work, as confirmed via logout/login.
It's fine if you want to force people to choose a username. What's not fine is a user interface that doesn't communicate that with an error message, and instead falsely reports that other changes have been saved. This really needs to be fixed.
Except they hadn't. I logged out & tried several times to log back in with my new PW, only to be told it wasn't recognized.
After logging in w/my PIN, I selected a new (different) username, as well as a password. This did work, as confirmed via logout/login.
Feb 19, 2015, 9:00 am
#36
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Hi everyone - Just a quick update: this change has not taken effect yet due to a technical issue on our end, so please hold on changing your password for right now. We apologize for the confusion; we posted this update yesterday because we wanted you all to be the first to know about this change and the Bonus Points! Please stay tuned here as I will post updates as soon as I have them. Thanks for your understanding.
Feb 19, 2015, 9:16 am
#37
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin
Feb 19, 2015, 9:37 am
#38
Join Date: Dec 2010
Location: Long Beach
Programs: HHonors Diamond, Hyatt Diamond
Posts: 1,171
Hi all,
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin
Feb 19, 2015, 10:50 am
#40
havnfn
Join Date: Sep 2011
Location: FL-MCO
Programs: Delta-DM; Hilton-Diamond; Hyatt-Diamond
Posts: 456
Hi all,
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin
Might want to update the OP to let everyone know that!!
I didn't see this post until after I'd created a new username/password so I suppose I'll be missing out on the points, too.
*sigh*
Feb 19, 2015, 11:42 am
#41
Join Date: Feb 2003
Posts: 8,135
- Even if Hilton's system is having problems now, you know when people set up (or changed) their passwords & could easily go back later & credit the bonus.
- If, because of Hilton's own fumbling ineptitude, people who promptly set up/changed their PWs starting today as urged by Hilton do not get the bonus, what lesson are you teaching us all? Answer: basically, to ignore any similar future requests from Hilton. Do you really want to undermine whatever credibility/goodwill you have with customers who are, by definition, not only paying attention to your directives but actively trying to follow them?
The utter folly involved is mind-boggling.
Feb 19, 2015, 11:50 am
#42
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,018
Feb 19, 2015, 12:45 pm
#43
Join Date: Dec 2014
Location: DAL, DFW
Programs: WN A-List; Hyatt Diamond; Marriott Gold; National Executive
Posts: 164
Feb 19, 2015, 4:02 pm
#44
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Hi all,
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin
Just to reiterate, we encourage you to hold on changing your password until we have more information to share. As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Again, apologies for this confusion and thanks for your feedback as we work through this new change – I am sharing your experiences with my team in real time!
Cheers,
Erin