nlkm9

I know this has to be a huge issue for hotel management, so here goes:
I was on my 3rd night at the miamisburg Ohio Doubletree last nite, and around 8 PM I heard a lot of noise, slamming doors, running around, etc, but figured it would quiet down.
Around 10:30 it wasnt letting up, so i called the front desk and was told that there was a large group of teens (oh yay!) and they had already been told to quiet down. When I called back at 11, the front desk person said that "maybe he needed to be sterner" and he said "we can move you"--Im completely unpacked having been here all week, and I said cant you speak to the adults that are chaperoning them??
Just curious, what do you do in these situations and what can you expect from management? Is it just basically youre out of luck unless youre willing to move in the middle of the night???
This has only happened occassionally to me through the years, and I've never known what is the right thing to do.
Thanks

Doc Savage

You could let the front desk know the next call will be to the police....

You're right, they should have called the chaperones and told them to be quiet or get checked out. Sounds like wimpy front desk personnel.

cblaisd

After 3 calls to the desk, I'd call the police with a disturbing the peace complaint.

pinniped

We had a connecting room with a fraternity party at a MSP hotel a couple years back.

Two calls to hotel security did little. On my third call, I said I was 5 minutes from calling the police - clock starts now. Security miraculously managed to evict about 10 people from that room in the next 2 to 3 minutes.

I didn't call the police, but it wasn't an empty threat. I was literally about 2 minutes away from making the call.

At checkout, the manager was apologetic that they didn't nip the party in the bud much earlier. The hotel comped our room.

missamo80

We stayed at a hotel hosting an "Unschooling" conference for one night. Despite two calls to the front desk we could not get any kind of silence in the hallways well into the late evening. Breakfast in the morning was a disaster of unruly, unsupervised, children.

We complained and the stay was comp'ed.

Neil

nlkm9

I actually thought about threatening to call the police....but eventually they settled down...but it just irks me that the offer is to "we can move you". No, I think the offenders need to be kicked out!!!!

dave1013

Agreed.

How many of the offenders had Diamond status (rhetorical question)?

The hotel's solution is to inconvenience you (an HH D) as opposed to growing a pair and addressing the problem.

Doc Savage

^
The breakfast thing I find very annoying. The silly chaperones tell all the kids to come down at once, and like a plague of locusts they snatch all the food. I've begun asking about groups at certain hotels so I can plan accordingly.

pinniped

To me it isn't even a rewards program issue...regardless of the guests' status, the noisy people should be dealt with.

ChinaShrek

I have brought students on many trips out of state. Before you blame the chaperones, sometimes the hotel tells us to come down at a certain time. I brought a group of 30 students to DC once and we stayed at an Embassy Suites. When we checked in, the lady at the FD said, "Please bring your entire group down at 8am because this is when we aren't busy." Sure enough, we march down at 8am and the place was packed. I guess business travelers get up early!

Bogwoppit

I have had rooms comped twice due to crazy noisy neighbours.

Once there was literally a full floor of partiers. Hotel was trashed the next day. Front desk guy quit on the spot. I was furious. I asked twice for them to keep it down, front desk guy came up three times. I asked him to call the cops, his boss (not on site) told him no. Never stayed there again.

Second time we just had loud yellers in adjoining room. We moved and got an upgrade. Did not want to move, but I hate adjoining rooms so I was good with it.

Doc Savage

That's why I ask at the desk when the group is planned, and get there before. It's frustrating if breakfast opens at 6:30 and the group shows at 6:30, so I've been known to show up at 6:20 and get the first table; did it yesterday at a Park Inn, in fact, to avoid a large trade group.

tkelvin69

If I'm offered to move and already unpacked, I will tell them I am staying in the room but will accept a quiet "sleeping room" and use two rooms. Also, instead of being "comped" I ask for (in writing) an equivalent amount of points for the nights stay so I get credit.

Often1

Don't threaten to call the police. Just call the police. Tell them that the hotel staff are unable to cope and you're worried that someone will get hurt. No need to put up with it.

cfischer

why? What do you gain? You'll probably be bothered to help fill out a police report and other annoying details. What you want is peace and quiet and the 'threat' will do the job