wilp888

Thanks! Clearing the cookies fixed it for me.^

davie355

Same problem on my desktop. Can also open an incognito window.

ChinaShrek

Does this mean I have to delete all of my saved user names and passwords from showing up on Firefox? That's such a pain. I have over three years worth of data on my browser.

sjpmurph01

You don't have to delete all cookies, I just cleared my Hilton-related ones... at least in Firefox. Not sure if Chrome, IE, Safari, etc. have an equivalent option.

Firefox - Goto Tools > Options > Privacy, and select "remove individual cookies." On the next window, just search for hilton.com and delete everything that comes up. http://screencast.com/t/7BVEz1Zl


I guess I'm "glad" I wasn't the only one with this problem.

kapkap46

Amazing how we continually have to do Hiltons work.

After 10 days of phone calls (from Thailand) , unable to use my account, 258,000 points stolen etc etc etc , they had the audacity to send me an email that made it sound like they are the ones who discovered the hacking and the theft .

And for my trouble they were generously giving me 15,000 points ( practically worthless)

The whole company sucks. Marriott here I come!!!

ChinaShrek

Thanks for the advice. It worked. I even deleted the cookies from Perez Hilton!

underpressure

But you kept the ones from Paris Hilton, right?

Hilton Honors Ambassador

Hi all,

Thanks for flagging this to us! My team is working to resolve this now, and I will post any updates I'm provided here.

Thanks again,
Erin

markcwj

The CAPTCHA is making this impossible to track on AwardWallet Anyway around this?

sethb

Firefox: install the browser add-in from AwardWallet. (Or log in to hilton.com first, I think the cookie existing is enough.)

underpressure

I started getting tilted words instead of numbers on Friday; net result is three IHG properties this week.

There is only so much I will suffer through.

milesmilesmiles

Using Windows 7, I only get one number. Using iOS, I get one clear and one very unclear tilted word

underpressure

Good for you!
Did you make reservations for five nights of hotels this week? I did, at IHG.
I don't really give a rat's butt that I can delete cookies and shake my head to the right four times and that works with you.
I manage my retirement account on three different platforms without this stupid capcha crap and Hilton will DRIVE ME AWAY if this continues.
I should add that I was one of the people who's accounts was compromised, it was by a HILTON EMPLOYEE and captcha would have done NOTHING to stop that.

I do not get ANY captcha crap on my iPhone; guess what, as a customer, I choose to make MY RESERVATIONS on my laptop. That is MY choice and I am the CUSTOMER and I PAY THE BILLS!

I just get sick and tired of these folks saying "what's the big deal?" The big deal is it is a PITA and I will NOT TOLERATE it for more than a few more days.

This has to be FIXED and it has to be FIXED NOW!

sethb

Did you send a copy of the reservations to Hilton Corporate by snailmail?

jefftiger

I'm now seeing a two word captcha on my Windows 8.1 desktop. One of the words is generally so distorted that I can't read it (I guess that this is the idea!). But, it means that I have to cycle through several different word combinations until I can see one that I can actually decipher. I agree with others; this is a real pain.

Why doesn't Hilton simply tighten up strong password requirements and get rid of the PIN login option which is much less secure?