Request an Upgrade Button on App
Jul 28, 2014, 2:39 pm
#1
Original Poster
Join Date: Jan 2008
Location: Michigan, USA
Programs: Hilton Diamond; Delta Platinum
Posts: 552
Request an Upgrade Button on App
Does anyone know how the "request an upgrade" button works on the app?
I had an upcoming reservation and clicked it a couple weeks in advance, nothing. Tried every couple days and leading up to the day before, nothing.
Has anyone had this feature actually work?
Do you think it's something for the heck of it you should click every day just in case (like it's based on availability and chance) or is it something that if you're denied once then that's it?
Curious if anyone had it rejected and had it work at a future date.
I had an upcoming reservation and clicked it a couple weeks in advance, nothing. Tried every couple days and leading up to the day before, nothing.
Has anyone had this feature actually work?
Do you think it's something for the heck of it you should click every day just in case (like it's based on availability and chance) or is it something that if you're denied once then that's it?
Curious if anyone had it rejected and had it work at a future date.
Jul 28, 2014, 3:57 pm
#2
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Does anyone know how the "request an upgrade" button works on the app?
I had an upcoming reservation and clicked it a couple weeks in advance, nothing. Tried every couple days and leading up to the day before, nothing.
Has anyone had this feature actually work?
Do you think it's something for the heck of it you should click every day just in case (like it's based on availability and chance) or is it something that if you're denied once then that's it?
Curious if anyone had it rejected and had it work at a future date.
I had an upcoming reservation and clicked it a couple weeks in advance, nothing. Tried every couple days and leading up to the day before, nothing.
Has anyone had this feature actually work?
Do you think it's something for the heck of it you should click every day just in case (like it's based on availability and chance) or is it something that if you're denied once then that's it?
Curious if anyone had it rejected and had it work at a future date.
Jul 28, 2014, 4:38 pm
#3
Join Date: Jun 2008
Location: CONUS
Programs: HHonors, United, Delta
Posts: 828
I've never had it say anything other than "upgrades are not available at this time" or somesuch. I'd like to hear from a property manager or front desk/IT staffer (or the HH Rep from this board! 
how that inventory is loaded into the app, or if it just sends a request to the front desk, or what. It seems useless so far.
how that inventory is loaded into the app, or if it just sends a request to the front desk, or what. It seems useless so far.
Jul 28, 2014, 5:45 pm
#4
Original Poster
Join Date: Jan 2008
Location: Michigan, USA
Programs: Hilton Diamond; Delta Platinum
Posts: 552
Right... there are dozens or hundreds of posts on this forum asking about how upgrades are given to golds/diamonds. It would really interesting to see if anyone has ever gotten the upgrade via button....
Jul 29, 2014, 3:35 pm
#5
Join Date: Jul 2012
Programs: HH D
Posts: 1,639
Do you mean the new iPhone App > My Stays > Upcoming > Request Upgrade?
Works fine with me, upgrades are identical to the NOR-1 upgrades on the website and in the confirmation e-mail. Same rooms, same prices. I never use this button though.. I let the hotel decide and get great upgrades about 80% of my stays.
Or are you using another app?
Works fine with me, upgrades are identical to the NOR-1 upgrades on the website and in the confirmation e-mail. Same rooms, same prices. I never use this button though.. I let the hotel decide and get great upgrades about 80% of my stays.
Or are you using another app?
Jul 29, 2014, 3:41 pm
#6
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Do you mean the new iPhone App > My Stays > Upcoming > Request Upgrade?
Works fine with me, upgrades are identical to the NOR-1 upgrades on the website and in the confirmation e-mail. Same rooms, same prices. I never use this button though.. I let the hotel decide and get great upgrades about 80% of my stays.
Or are you using another app?
Works fine with me, upgrades are identical to the NOR-1 upgrades on the website and in the confirmation e-mail. Same rooms, same prices. I never use this button though.. I let the hotel decide and get great upgrades about 80% of my stays.
Or are you using another app?
I just tried it again. Randomly chose three reservations at three different properties and received the same error message each time.
Jul 29, 2014, 7:08 pm
#7
Join Date: May 2005
Location: Wisconsin and Southern France
Programs: Delta Platinum, Delta MM; HH Diamond, Starwood Platinum, ICH Platinum Ambassador, Hertz Gold
Posts: 745