Official Honors FlyerTalk Ambassador
#617
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
#618
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
I too want to give a public shout-out to Erin...I received an unsolicited phone call this morning from someone at the Diamond Desk in Dallas. This gentleman was very helpful, friendly and resolved my issue. I had the opportunity to provide further feedback on other aspects of the HH program...The experience was nice, and Erin, along with this gentleman both made me feel quite valued as a Diamond member.
That two things that HHRep (Erin) has gone out of her way to help me with recently. Love your presence here, Erin, and please keep it up! ^ I don't care what anyone says, you're alright by me.
That two things that HHRep (Erin) has gone out of her way to help me with recently. Love your presence here, Erin, and please keep it up! ^ I don't care what anyone says, you're alright by me.
#619
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
I too want to give a public shout-out to Erin...I received an unsolicited phone call this morning from someone at the Diamond Desk in Dallas. This gentleman was very helpful, friendly and resolved my issue. I had the opportunity to provide further feedback on other aspects of the HH program...The experience was nice, and Erin, along with this gentleman both made me feel quite valued as a Diamond member.
That two things that HHRep (Erin) has gone out of her way to help me with recently. Love your presence here, Erin, and please keep it up! ^ I don't care what anyone says, you're alright by me.
That two things that HHRep (Erin) has gone out of her way to help me with recently. Love your presence here, Erin, and please keep it up! ^ I don't care what anyone says, you're alright by me.
Cheers,
Erin
#620
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,490
While I appreciate Erin's efforts, it has become clear to me that she has not been empowered to address most issues. In one case - related to Citibank anniversary free night certificate - I waited 10 days for a response, she told me to call the Diamond desk, where the rep addressed my issue, scolded me for not calling them earlier, considered this forum window dressing, a waste of time.
Despite record profits, Hilton is leading the race to the bottom of the hotel industry. If Hilton was serious about this forum, they would provide Erin with support who are empowered to resolve issues.
Despite record profits, Hilton is leading the race to the bottom of the hotel industry. If Hilton was serious about this forum, they would provide Erin with support who are empowered to resolve issues.
#621
Join Date: Nov 2009
Location: LUX
Programs: AF/KL Plat for Life, HH Diamond, IHG Plat, Accor Diamond, Avis PC, Hertz PC
Posts: 327
When there is a higher speed available, I systematically subscribe and, thankfully, nobody ever even tried to have me pay for it. Then again, I do not travel in NA...
Erin,
I know this has been brought up in the past, but as I am sure you aware Marriott made an announcement this week that ALL MR members will receive free wifi and Gold and Plats will receive the highest speed gratis.
With this newest announcement can you have your team revisit the possibility of giving Hilton diamond's the highest speed gratis. Marriott, SPG and Hyatt all give the highest speed for free to their equivalent of HH Diamond. This would be a benefit that would cost the property virtually nothing to give HH Diamonds and would make accessing the internet for business purposes a lot easier.
I know this has been brought up in the past, but as I am sure you aware Marriott made an announcement this week that ALL MR members will receive free wifi and Gold and Plats will receive the highest speed gratis.
With this newest announcement can you have your team revisit the possibility of giving Hilton diamond's the highest speed gratis. Marriott, SPG and Hyatt all give the highest speed for free to their equivalent of HH Diamond. This would be a benefit that would cost the property virtually nothing to give HH Diamonds and would make accessing the internet for business purposes a lot easier.
#622
Join Date: Aug 2003
Location: Amsterdam
Programs: LH FTL, KL Platinum, AB Gold, BA Silver, HHonors Diamond, Hyatt GP Diamond
Posts: 167
Jumpstart
Dear Erin,
I am reading very often now about something that annoyed me as well: being denied participation in the jumpstart promotion.
The answer we all get back from the Diamond Desk is a true insult. I my case receiving 3000 points is the equivalent of spending a mere 150USD. Stands in no comparison to the benefit of participating in the jumpstart promotion.#
Really a "not-so-smart" move by Hilton, creating such inequality. And making it worse by giving range of points to complaining elite from 2500-5000 points.
Bastiaan
I am reading very often now about something that annoyed me as well: being denied participation in the jumpstart promotion.
The answer we all get back from the Diamond Desk is a true insult. I my case receiving 3000 points is the equivalent of spending a mere 150USD. Stands in no comparison to the benefit of participating in the jumpstart promotion.#
Really a "not-so-smart" move by Hilton, creating such inequality. And making it worse by giving range of points to complaining elite from 2500-5000 points.
Bastiaan
#623
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
While I appreciate Erin's efforts, it has become clear to me that she has not been empowered to address most issues. In one case - related to Citibank anniversary free night certificate - I waited 10 days for a response, she told me to call the Diamond desk, where the rep addressed my issue, scolded me for not calling them earlier, considered this forum window dressing, a waste of time.
Despite record profits, Hilton is leading the race to the bottom of the hotel industry. If Hilton was serious about this forum, they would provide Erin with support who are empowered to resolve issues.
Despite record profits, Hilton is leading the race to the bottom of the hotel industry. If Hilton was serious about this forum, they would provide Erin with support who are empowered to resolve issues.
As we grow and develop this program, we are constantly learning how we can better serve the FlyerTalk community.
I sincerely apologize for the extra steps youve had to take to get this issue resolved. I do hope you continue to reach out to me with any questions or suggestions.
Thanks,
Erin
#624
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Dear Erin,
I am reading very often now about something that annoyed me as well: being denied participation in the jumpstart promotion.
The answer we all get back from the Diamond Desk is a true insult. I my case receiving 3000 points is the equivalent of spending a mere 150USD. Stands in no comparison to the benefit of participating in the jumpstart promotion.#
Really a "not-so-smart" move by Hilton, creating such inequality. And making it worse by giving range of points to complaining elite from 2500-5000 points.
Bastiaan
I am reading very often now about something that annoyed me as well: being denied participation in the jumpstart promotion.
The answer we all get back from the Diamond Desk is a true insult. I my case receiving 3000 points is the equivalent of spending a mere 150USD. Stands in no comparison to the benefit of participating in the jumpstart promotion.#
Really a "not-so-smart" move by Hilton, creating such inequality. And making it worse by giving range of points to complaining elite from 2500-5000 points.
Bastiaan
I understand your frustrations, and I will be discussing this with my team during our next call. Unfortunately, we are unable to add participants at this time.
Please reach out via PM with any further questions!
Thanks,
Erin
#625
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,391
Dear Erin,
I am reading very often now about something that annoyed me as well: being denied participation in the jumpstart promotion.
The answer we all get back from the Diamond Desk is a true insult. I my case receiving 3000 points is the equivalent of spending a mere 150USD. Stands in no comparison to the benefit of participating in the jumpstart promotion.#
Really a "not-so-smart" move by Hilton, creating such inequality. And making it worse by giving range of points to complaining elite from 2500-5000 points.
Bastiaan
I am reading very often now about something that annoyed me as well: being denied participation in the jumpstart promotion.
The answer we all get back from the Diamond Desk is a true insult. I my case receiving 3000 points is the equivalent of spending a mere 150USD. Stands in no comparison to the benefit of participating in the jumpstart promotion.#
Really a "not-so-smart" move by Hilton, creating such inequality. And making it worse by giving range of points to complaining elite from 2500-5000 points.
Bastiaan
#626
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Evening Offerings are provided complimentary within a certain timeframe at properties. Hotels can choose to offer alcoholic beverages outside of this timeframe at a charge this decision varies by property!
Thanks,
Erin
#627
Join Date: Jan 2009
Programs: DAL Plat, HH LT Diamond
Posts: 280
...
for the record, i have been a HH Diamond for at least 5 - probably 7, years.
I have *NEVER* not *ONCE* received anything other than outright SPAM from hilton (vacation offers, timeshare pitches, etc.) - all i get are normal reservation confirmation/cancellations/check-in notices - and the SPAM.
never a "sign up for this quarters promo"
never anything to indicate any kind of exclusivity of being a diamond....
I have *NEVER* not *ONCE* received anything other than outright SPAM from hilton (vacation offers, timeshare pitches, etc.) - all i get are normal reservation confirmation/cancellations/check-in notices - and the SPAM.
never a "sign up for this quarters promo"
never anything to indicate any kind of exclusivity of being a diamond....
#628
Join Date: Jan 2009
Programs: DAL Plat, HH LT Diamond
Posts: 280
... another question
i have another question.
WHY IS IT SO HARD TO FIGURE OUT WHETHER OR NOT A PROPERTY HAS AN EXECUTIVE LOUNGE?
Yes, that's in all caps for a reason. It's just stupid. This should be a selling point for the properties on hilton.com, not hidden here in some forum that I have to query just to find out if there is a lounge.
Why can't this be added to each and every (applicable) Hilton chain hotels website?
?????
doug
WHY IS IT SO HARD TO FIGURE OUT WHETHER OR NOT A PROPERTY HAS AN EXECUTIVE LOUNGE?
Yes, that's in all caps for a reason. It's just stupid. This should be a selling point for the properties on hilton.com, not hidden here in some forum that I have to query just to find out if there is a lounge.
Why can't this be added to each and every (applicable) Hilton chain hotels website?
?????
doug
#630
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
for the record, i have been a HH Diamond for at least 5 - probably 7, years.
I have *NEVER* not *ONCE* received anything other than outright SPAM from hilton (vacation offers, timeshare pitches, etc.) - all i get are normal reservation confirmation/cancellations/check-in notices - and the SPAM.
never a "sign up for this quarters promo"
never anything to indicate any kind of exclusivity of being a diamond....
I have *NEVER* not *ONCE* received anything other than outright SPAM from hilton (vacation offers, timeshare pitches, etc.) - all i get are normal reservation confirmation/cancellations/check-in notices - and the SPAM.
never a "sign up for this quarters promo"
never anything to indicate any kind of exclusivity of being a diamond....
I completely understand how frustrating this can be, and investigations are ongoing for this issue. I will post any updates I'm provided!
i have another question.
WHY IS IT SO HARD TO FIGURE OUT WHETHER OR NOT A PROPERTY HAS AN EXECUTIVE LOUNGE?
Yes, that's in all caps for a reason. It's just stupid. This should be a selling point for the properties on hilton.com, not hidden here in some forum that I have to query just to find out if there is a lounge.
Why can't this be added to each and every (applicable) Hilton chain hotels website?
?????
doug
WHY IS IT SO HARD TO FIGURE OUT WHETHER OR NOT A PROPERTY HAS AN EXECUTIVE LOUNGE?
Yes, that's in all caps for a reason. It's just stupid. This should be a selling point for the properties on hilton.com, not hidden here in some forum that I have to query just to find out if there is a lounge.
Why can't this be added to each and every (applicable) Hilton chain hotels website?
?????
doug
Please send me a PM with more details (which properties are you interested in/searching for) so I can help you further!
Thanks,
Erin