Hilton Honors Category Adjustment Process and FlyerTalk Presence
Apr 11, 2014, 5:00 pm
#62
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,410
http://hhonors3.hilton.com/en/explor...its/index.html
Apr 11, 2014, 9:08 pm
#63
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,718
I would like to know why so many properties are permitted to opt out of quarterly HHonors promotions, making them so full of coverage holes their value as an incentive is severely compromised.
Apr 12, 2014, 1:14 am
#65
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Welcome [back] to Flyertalk ^
We will appreciate a maintained company presence on the boards! ^
Welcome to the posting side of Flyertalk beeju 
We will appreciate a maintained company presence on the boards! ^
Apr 12, 2014, 1:42 am
#66
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
I agree as well. Question? When has the Tropicana Las Vegas been reviewed, with under-cover customers? This place does not deserve the Hilton brand. Take a look for yourself. The standards are sub-par as well as the service.
I can book a room across the street for half the cost and better service. Come on Hilton. I'm not bashing Hilton, but at least keep your standards up. Just like you killed the LVH -Las Vegas "HILTON". Good for you. Keep up on the standards. The Trop is a joke. Re-brand it Motel 6 on the strip. Perhaps Wayne Newton could swing by the showroom. Come on Hilton.
I can book a room across the street for half the cost and better service. Come on Hilton. I'm not bashing Hilton, but at least keep your standards up. Just like you killed the LVH -Las Vegas "HILTON". Good for you. Keep up on the standards. The Trop is a joke. Re-brand it Motel 6 on the strip. Perhaps Wayne Newton could swing by the showroom. Come on Hilton.
Apr 12, 2014, 3:38 am
#67
Used to be bulldoggolfer05
Join Date: May 2007
Location: Săo Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
I agree as well. Question? When has the Tropicana Las Vegas been reviewed, with under-cover customers? This place does not deserve the Hilton brand. Take a look for yourself. The standards are sub-par as well as the service.
I can book a room across the street for half the cost and better service. Come on Hilton. I'm not bashing Hilton, but at least keep your standards up. Just like you killed the LVH -Las Vegas "HILTON". Good for you. Keep up on the standards. The Trop is a joke. Re-brand it Motel 6 on the strip. Perhaps Wayne Newton could swing by the showroom. Come on Hilton.
I can book a room across the street for half the cost and better service. Come on Hilton. I'm not bashing Hilton, but at least keep your standards up. Just like you killed the LVH -Las Vegas "HILTON". Good for you. Keep up on the standards. The Trop is a joke. Re-brand it Motel 6 on the strip. Perhaps Wayne Newton could swing by the showroom. Come on Hilton.
Alas, I shouldn't complain "too loudly" as Ron might ban me from FT as well...
Apr 12, 2014, 6:49 am
#69
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
Good to have a Hilton presence here and welcome.
I had two complaints with Hilton that I wish someone with Hilton corporate would addressed.
The first is resort fees not being waived for diamonds. I had a stay at a property in March that charges a resort fee that use to waive it for diamonds and was told that Hilton corporate no longer allows resort fees to be waived. Seeing the number of nights someone has to stay with Hilton to be diamond, why won't corporate allow a property to waive it? The Tropicana in Vegas use to waive it as well for diamonds and doesn't any more, yet all the other Vegas properties waive it for their elites (it's ridiculous that Harrah's will waive it for me having the lowest elite status through their credit card but Hilton won't as a diamond).
The other is late checkouts. There are a couple threads complaining about this. Hyatt gives their diamond's a 4 p.m. checkout guaranteed as does SPG with their platinum's. I have no status at SPG but as a Delta diamond I can get a GUARANTEED 4 p.m. checkout but as a Hilton diamond I am lucky to get 1 p.m. at some properties.
If Hilton waived the resort fee for diamonds at properties that charge it and offer a guaranteed 4 p.m. checkout at most properties that would start to make a difference between gold and diamond
I had two complaints with Hilton that I wish someone with Hilton corporate would addressed.
The first is resort fees not being waived for diamonds. I had a stay at a property in March that charges a resort fee that use to waive it for diamonds and was told that Hilton corporate no longer allows resort fees to be waived. Seeing the number of nights someone has to stay with Hilton to be diamond, why won't corporate allow a property to waive it? The Tropicana in Vegas use to waive it as well for diamonds and doesn't any more, yet all the other Vegas properties waive it for their elites (it's ridiculous that Harrah's will waive it for me having the lowest elite status through their credit card but Hilton won't as a diamond).
The other is late checkouts. There are a couple threads complaining about this. Hyatt gives their diamond's a 4 p.m. checkout guaranteed as does SPG with their platinum's. I have no status at SPG but as a Delta diamond I can get a GUARANTEED 4 p.m. checkout but as a Hilton diamond I am lucky to get 1 p.m. at some properties.
If Hilton waived the resort fee for diamonds at properties that charge it and offer a guaranteed 4 p.m. checkout at most properties that would start to make a difference between gold and diamond
+1 Big time.
Apr 12, 2014, 8:55 am
#71
Join Date: Feb 2003
Posts: 8,135
We're gathering all of the great feedback you've shared thus far and we're keeping this in mind as we prepare to introduce the new FlyerTalk representative. We're also gathering the questions that you've shared and we will provide more clarity around these topics once the new representative is in place.
In the immortal words of Police Chief Martin C. Brody, "you're gonna need a bigger boat."
Apr 12, 2014, 12:15 pm
#72
Suspended
Join Date: Dec 2006
Location: Paris, France
Programs: Over-entitled UA 1PMM; JetSmarter; HHonors Gold
Posts: 9,723
Hilton HHonors Category Adjustment Process and FlyerTalk Presence
Forgive me if I am out of place, but I don't think it is constructive to welcome a new Flyertalk presence with a) complaints about individual hotels and b) complaining about the big devaluation. Especially on the deval, it happened, it was a pretty major management decision that was likely well thought out, knowing that it would cause backlash and lost customers. Welcoming a new Hilton representative with this only makes someone less willing to listen about recommendations that the company may be willing to entertain. Devaluations happen all the time with every program. When they do, customers sometimes leave, which is their right. Hilton factored that into their deval decision. Complaining about it now to a new representative isn't particularly helpful.
/RANT
/RANT
Apr 12, 2014, 12:49 pm
#73
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,394
Yep. The Trop only waived them for diamonds the first few months they were a DT.
The Bentley in Miami use to waive theirs for Diamonds but charged it when I was there last month. They claimed Hilton corporate won't allow any resort property that charges a resort fee to waive the fee for diamonds anymore. Makes no sense, if a property wants to waive the waive the fee for a diamond, why would corporate care. I don't have as big of a problem paying it at the Bentley since they still differentiate a diamond from other levels by giving us a full breakfast, the bottle of wine and fruit/cheese tray, etc. The trop though....I am treated no different as a diamond than a Hilton kettle with the exception of the lousy breakfast that is the same a gold gets and access to the "VIP" lounge which is never open when I arrive.
The Bentley in Miami use to waive theirs for Diamonds but charged it when I was there last month. They claimed Hilton corporate won't allow any resort property that charges a resort fee to waive the fee for diamonds anymore. Makes no sense, if a property wants to waive the waive the fee for a diamond, why would corporate care. I don't have as big of a problem paying it at the Bentley since they still differentiate a diamond from other levels by giving us a full breakfast, the bottle of wine and fruit/cheese tray, etc. The trop though....I am treated no different as a diamond than a Hilton kettle with the exception of the lousy breakfast that is the same a gold gets and access to the "VIP" lounge which is never open when I arrive.
Apr 12, 2014, 1:24 pm
#74
Join Date: Aug 2013
Programs: AA Plat,AS MVP Gold, Hilton Gold, Accor Plat, Amtrak(all routes, VIA same, AUS 90%)
Posts: 382
re LVH
I agree as well. Question? When has the Tropicana Las Vegas been reviewed, with under-cover customers? This place does not deserve the Hilton brand. Take a look for yourself. The standards are sub-par as well as the service.
I can book a room across the street for half the cost and better service. Come on Hilton. I'm not bashing Hilton, but at least keep your standards up. Just like you killed the LVH -Las Vegas "HILTON". Good for you. Keep up on the standards. The Trop is a joke. Re-brand it Motel 6 on the strip. Perhaps Wayne Newton could swing by the showroom. Come on Hilton.
I can book a room across the street for half the cost and better service. Come on Hilton. I'm not bashing Hilton, but at least keep your standards up. Just like you killed the LVH -Las Vegas "HILTON". Good for you. Keep up on the standards. The Trop is a joke. Re-brand it Motel 6 on the strip. Perhaps Wayne Newton could swing by the showroom. Come on Hilton.
Granted there may have been other issues(posting of points)but it was a sad day when the Hilton marque came down, presumably now in the neon graveyard.
Apr 12, 2014, 1:34 pm
#75
Join Date: Aug 2013
Programs: AA Plat,AS MVP Gold, Hilton Gold, Accor Plat, Amtrak(all routes, VIA same, AUS 90%)
Posts: 382
You can check out any tme you like but..
Best early check in, late check out: Palmer House. Used to party all night, check in about 3 AM(current day check in), leave out 4 pm. 36 hours in that great property.
