Alexandra Barcelona Hotel, Curio Collection by Hilton {ESP}
Jul 5, 2016, 1:08 pm
#76
Join Date: Nov 2008
Posts: 469
I'm in exactly the same situation and it really is a shame that there are no stand out true 5 star Hilton branded hotels in Barcelona. I'm leaning towards this one at the moment, but that could change by next week!
Jul 29, 2016, 2:06 am
#78
Join Date: Jun 2001
Location: Bangkok/Singapore
Programs: Frantic Hilton/Marriott runs
Posts: 925
Awful stay. No upgrades as Diamond, was put in a dark room with awkward angles and no views. The staff at check in was downright unhelpful - he looked mad when I asked him for tapas tips and only offered one drink coupon even though our reservation was for two.
No lounge. There was a limited "Happy hour" for Gold and Diamond of one small glass of wine with one canape smaller than a piece of patatas bravas. Limited selection at breakfast which did not change over 4 days.
The location is amazing but I wouldn't come back unless it was a free trip.
No lounge. There was a limited "Happy hour" for Gold and Diamond of one small glass of wine with one canape smaller than a piece of patatas bravas. Limited selection at breakfast which did not change over 4 days.
The location is amazing but I wouldn't come back unless it was a free trip.
Sep 20, 2016, 6:41 am
#80
Join Date: Jan 2006
Location: YYZ
Programs: AC, Bonvoy, HH
Posts: 610
Not an elite member, but wife and I cleared out our Air Miles accounts (Canadian loyalty program with points expiring this year) to book two rooms for five nights (+2 kids) in August. There was no option to book four to a room. As we were looking to use up these Air Miles, we went with this hotel based on mile cost and location. Overall, very happy with the experience.
The location was great. A lot of restaurants in the area, especially along the Rambla de Catalunya, which turns into Las Rambla further south. Metro stations close by. Two Gaudi homes nearby. Good shopping strip along Passeig de Gracia.
The swimming pool is perfect for little ones. The deepest part came up to my hips, so the kids spent a lot of time playing while I read. Found the staff very friendly and helpful.
We did have a rooms on the pool side (no connecting rooms available, but did get next to each other), so didn't have issues with noise from the street side. Lucky I guess. Ate breakfast once, but it was expensive, so ended up eating outside the hotel.
A few car rental places (Avis, Sixt) within walking distance too, which was convenient. Easy drive to get out of the city from this location.
The location was great. A lot of restaurants in the area, especially along the Rambla de Catalunya, which turns into Las Rambla further south. Metro stations close by. Two Gaudi homes nearby. Good shopping strip along Passeig de Gracia.
The swimming pool is perfect for little ones. The deepest part came up to my hips, so the kids spent a lot of time playing while I read. Found the staff very friendly and helpful.
We did have a rooms on the pool side (no connecting rooms available, but did get next to each other), so didn't have issues with noise from the street side. Lucky I guess. Ate breakfast once, but it was expensive, so ended up eating outside the hotel.
A few car rental places (Avis, Sixt) within walking distance too, which was convenient. Easy drive to get out of the city from this location.
Jul 10, 2017, 5:01 am
#81
Join Date: Jul 2009
Location: E14, LON
Programs: Virtuoso TA; SELECT TA; BAEC Gold; Hilton Honors Diamond; IHG Plantinum Amb
Posts: 238
Great stay
Alexandra Barcelona - a DoubleTree by Hilton Hotel
Mallorca 251 Barcelona, ES 08008
RecommendedLiked: LocationServiceFoodAmenitiesRoom
Great stay (0 Photo)
Alexandra Barcelona - a DoubleTree by Hilton Hotel
Check In
For some reason I wasn't given an option to check-in online prior to arrival, either on the day before or on the day.
Check-in at the hotel, however, was great - extremely friendly and welcoming and they specifically noted that had taken into my account for a quiet / corner room on a higher floor
Room
Spotless, nicely decorated. Air-con could have been a bit stronger, but was OK. Slightly odd shaped through (fine with me - more interesting) with a kind of corridor in the room from the door, past the bathroom and to the bed area.
Opening windows with outside shutters as well.
Bed was very comfy.
Bathroom good, shower over bathtub (although I generally prefer a shower and no bathtub).
Room was quiet with very little noise from the street. Some noise occasionally from the corridor (mostly the arrival of a family in the neighbouring rooms and slamming of doors), but no noise from other room.
Service
Overall service was great - every staff member was incredibly friendly and helpful
Dining
Breakfast, as a gold (and, I understand diamonds as well), was taken in a specific room away from the main restaurant. This was in the basement and consisted of contential buffet.
Service was great with coffee and juice offered immediately and refills.
Food was good for me but some people may be disappointed not to have any hot options.
Overall
Had a great stay and would really recommend this hotel
Oct 14, 2017, 6:55 am
#82
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
It looks like this hotel is now part of the Curio Collection and no longer a DoubleTree.
http://curiocollection3.hilton.com/e...AQQ/index.html
http://curiocollection3.hilton.com/e...AQQ/index.html
Oct 14, 2017, 10:54 am
#83
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
It looks like this hotel is now part of the Curio Collection and no longer a DoubleTree.
http://curiocollection3.hilton.com/e...AQQ/index.html
http://curiocollection3.hilton.com/e...AQQ/index.html
Would not bother!
Oct 14, 2017, 11:19 am
#84
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
If you want to stay at a Hilton property in Barcelona as a tourist the location of Alexandra Barcelona is by far the best.
Oct 15, 2017, 12:01 am
#85
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
Maybe true for short(ish) walks. For hotel quality, there should be no questions, either of the proper Hiltons have the advantage, but SPG and Accor are the winners. TMB and cheap cabs overcome the problems with specific locations easily.
Nov 6, 2017, 5:17 am
#86
Join Date: Feb 2013
Location: NYC
Posts: 170
Just returned from a 5 night stay at the Alexandra Barcelona.
I am a Diamond and we traveled with my sister who is a Gold. We were treated exacts the same; neither upgraded and we both booked a Deluxe King which we were given. My room on the 8th floor facing the Catalunya side of the hotel was nice and surprisingly quiet, even though lighting was awful. My sister's room, also on the 8th floor facing the pool at times was noisy from the pool area as well as noise from adjoining rooms.
We were offered a complementary full breakfast, which was very nice, in the first floor restaurant. They seem to, thankfully, have done away with delegating HH members to the basement area. Not sure if this is due to changing to a Curio from Doubletree or because it was past the summer heavier traffic months.
Great location and was hesitant to stay initially due to some bad reviews. However, getting the complementary breakfast made this hotel a much better value than others we were considering.
I am a Diamond and we traveled with my sister who is a Gold. We were treated exacts the same; neither upgraded and we both booked a Deluxe King which we were given. My room on the 8th floor facing the Catalunya side of the hotel was nice and surprisingly quiet, even though lighting was awful. My sister's room, also on the 8th floor facing the pool at times was noisy from the pool area as well as noise from adjoining rooms.
We were offered a complementary full breakfast, which was very nice, in the first floor restaurant. They seem to, thankfully, have done away with delegating HH members to the basement area. Not sure if this is due to changing to a Curio from Doubletree or because it was past the summer heavier traffic months.
Great location and was hesitant to stay initially due to some bad reviews. However, getting the complementary breakfast made this hotel a much better value than others we were considering.
Oct 15, 2018, 9:14 am
#87
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
It's OK. We stayed here at the weekend. Diamond status = 2 small bottles of water per stay; no upgrades. Had room on second floor near lifts overlooking the roof below. Room was small and pretty dark. bathroom was small and awkward shape.
Location was good for us and plenty of decent restaurants within walking distance. Breakfast was very disappointing and no table service for coffee, etc.
Love Barcelona but the Hilton offerings are not great
Location was good for us and plenty of decent restaurants within walking distance. Breakfast was very disappointing and no table service for coffee, etc.
Love Barcelona but the Hilton offerings are not great
Oct 15, 2018, 9:59 am
#88
Join Date: Sep 2015
Location: HEL/TMP
Programs: BAEC Silver, HH Gold, IHG Plat Amb
Posts: 24
Had two stays there last month as HH Gold. Not sure if I was upgraded, probably not. Rooms on 2nd and 3rd floor, overlooking the pool area had different decor - one was edgy raw steel furniture and microcement bathroom & shower over bath, the other more traditional, separate shower and toilet "cubicles" with overefficient air conditioning that had be set to 15 degrees before I arrived.
Location is good indeed, and I would say breakfast was delicious although not very wide variety of choices. Table service for coffee was included.
Biggest problem for me was complete and absolute lack of sound isolation between the rooms. I could listen to the news from the TV in the neighbouring room and housekeeping started rattling their carts and vacuum cleaner along the corridor quite early. I scared myself nearly to death as it sounded like someone was walking around in my room at night, only to realize that someone in an adjacent room was going for a wee.
Location is good indeed, and I would say breakfast was delicious although not very wide variety of choices. Table service for coffee was included.
Biggest problem for me was complete and absolute lack of sound isolation between the rooms. I could listen to the news from the TV in the neighbouring room and housekeeping started rattling their carts and vacuum cleaner along the corridor quite early. I scared myself nearly to death as it sounded like someone was walking around in my room at night, only to realize that someone in an adjacent room was going for a wee.
Nov 30, 2018, 3:03 am
#89
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Is this property one of those NOT participating in Honors program? I stayed here 1,5 weeks ago and the stay has not posted on my account. I have no experience in claiming nights back and I don't even have the reservation number with me as it was booked through travel agent (it stated clearly as "corporate fare, earning points" so I assume I should get points).
Advice?
BTW I am not going to stay in this hotel for the service. Checkin was clumsy. No upgrades, nada. Breakfast was pretty basic and not that well spread. No late checkout given when I asked since next days was told to be fully booked. Then the cleaner lady entered my room with her key just before 11am when I had my shower before leaving and I was all Adam, something I mentioned at checkout but receptionist did not even hear that. Checkout took a long time, as they were asking me for a business card to fill in company info etc. which was never asked in other Barcelona hotels. That was something that made me feel as if they were questioning my corporate rate or who knows what, they said nothing but insisted to have the business card which took me quite some time to find in my bags one.
Lousy service, bad experience. Hope you guys have it better here, but they lost me.
Advice?
BTW I am not going to stay in this hotel for the service. Checkin was clumsy. No upgrades, nada. Breakfast was pretty basic and not that well spread. No late checkout given when I asked since next days was told to be fully booked. Then the cleaner lady entered my room with her key just before 11am when I had my shower before leaving and I was all Adam, something I mentioned at checkout but receptionist did not even hear that. Checkout took a long time, as they were asking me for a business card to fill in company info etc. which was never asked in other Barcelona hotels. That was something that made me feel as if they were questioning my corporate rate or who knows what, they said nothing but insisted to have the business card which took me quite some time to find in my bags one.
Lousy service, bad experience. Hope you guys have it better here, but they lost me.
Nov 30, 2018, 3:23 am
#90
Join Date: Oct 2018
Programs: Hilton Honors
Posts: 77
Is this property one of those NOT participating in Honors program? I stayed here 1,5 weeks ago and the stay has not posted on my account. I have no experience in claiming nights back and I don't even have the reservation number with me as it was booked through travel agent (it stated clearly as "corporate fare, earning points" so I assume I should get points).
Advice?
BTW I am not going to stay in this hotel for the service. Checkin was clumsy. No upgrades, nada. Breakfast was pretty basic and not that well spread. No late checkout given when I asked since next days was told to be fully booked. Then the cleaner lady entered my room with her key just before 11am when I had my shower before leaving and I was all Adam, something I mentioned at checkout but receptionist did not even hear that. Checkout took a long time, as they were asking me for a business card to fill in company info etc. which was never asked in other Barcelona hotels. That was something that made me feel as if they were questioning my corporate rate or who knows what, they said nothing but insisted to have the business card which took me quite some time to find in my bags one.
Lousy service, bad experience. Hope you guys have it better here, but they lost me.
Advice?
BTW I am not going to stay in this hotel for the service. Checkin was clumsy. No upgrades, nada. Breakfast was pretty basic and not that well spread. No late checkout given when I asked since next days was told to be fully booked. Then the cleaner lady entered my room with her key just before 11am when I had my shower before leaving and I was all Adam, something I mentioned at checkout but receptionist did not even hear that. Checkout took a long time, as they were asking me for a business card to fill in company info etc. which was never asked in other Barcelona hotels. That was something that made me feel as if they were questioning my corporate rate or who knows what, they said nothing but insisted to have the business card which took me quite some time to find in my bags one.
Lousy service, bad experience. Hope you guys have it better here, but they lost me.
It is part of Honors - maybe contact your travel agent as they should have added your Honors # to your reservation.
Fair enough, your stay doesn't sound great but I had a fantastic time here and it's my new choice for a Hilton in Barcelona