Citi Hilton Diamond 'Calendar Year' different definition then mine (Diamond Spend)
Jan 6, 2014, 6:27 pm
#1
Original Poster
Join Date: Jan 2011
Posts: 184
Citi Hilton Diamond 'Calendar Year' different definition then mine (Diamond Spend)
Kind of ticked about this. Have the Hilton Citi Reserve card that among other things gives you Diamond Status after spending $40,000 in a year.
Now I wasn't sure if that meant anniversary of getting the card or calendar year, so contacted Citi for clarification a couple of months back and was told it was calendar year spending. So I went and spent $40,000 on the card in 2013 (passed the mark on a Dec. 10th purchase to be exact.)
Checked account today, saw status was still Gold, and contacted Citi to see when I would expect the change and was told that I in fact had not reached the spend requirement because my closing statement date was Jan 2 and that all my spending from Dec 2 - Dec 31, 2013 didn't actually count towards 2013 spend.
Needless to say I'm kind of ticked and that my definition of spending in a calendar year spending goes until Dec 31 of said year
Now I wasn't sure if that meant anniversary of getting the card or calendar year, so contacted Citi for clarification a couple of months back and was told it was calendar year spending. So I went and spent $40,000 on the card in 2013 (passed the mark on a Dec. 10th purchase to be exact.)
Checked account today, saw status was still Gold, and contacted Citi to see when I would expect the change and was told that I in fact had not reached the spend requirement because my closing statement date was Jan 2 and that all my spending from Dec 2 - Dec 31, 2013 didn't actually count towards 2013 spend.
Needless to say I'm kind of ticked and that my definition of spending in a calendar year spending goes until Dec 31 of said year
Jan 6, 2014, 8:21 pm
#2
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
Kind of ticked about this. Have the Hilton Citi Reserve card that among other things gives you Diamond Status after spending $40,000 in a year.
Now I wasn't sure if that meant anniversary of getting the card or calendar year, so contacted Citi for clarification a couple of months back and was told it was calendar year spending. So I went and spent $40,000 on the card in 2013 (passed the mark on a Dec. 10th purchase to be exact.)
Checked account today, saw status was still Gold, and contacted Citi to see when I would expect the change and was told that I in fact had not reached the spend requirement because my closing statement date was Jan 2 and that all my spending from Dec 2 - Dec 31, 2013 didn't actually count towards 2013 spend.
Needless to say I'm kind of ticked and that my definition of spending in a calendar year spending goes until Dec 31 of said year
Now I wasn't sure if that meant anniversary of getting the card or calendar year, so contacted Citi for clarification a couple of months back and was told it was calendar year spending. So I went and spent $40,000 on the card in 2013 (passed the mark on a Dec. 10th purchase to be exact.)
Checked account today, saw status was still Gold, and contacted Citi to see when I would expect the change and was told that I in fact had not reached the spend requirement because my closing statement date was Jan 2 and that all my spending from Dec 2 - Dec 31, 2013 didn't actually count towards 2013 spend.
Needless to say I'm kind of ticked and that my definition of spending in a calendar year spending goes until Dec 31 of said year
See footnote #5, may be of help?
http://creditcards.citicards.com/usc...4A4F3CF4BD4B46
Jan 6, 2014, 8:37 pm
#5
Join Date: Nov 2013
Programs: HH Diamond, IHG Spire, Marriott Gold, AA Plat. Pro
Posts: 400
My Delta Amex and the Hilton Surpass is truly a calendar year spend but it seems like the Visa cards from Citi and Chase tend to use the statement date.
Jan 8, 2014, 7:27 pm
#6
Original Poster
Join Date: Jan 2011
Posts: 184
Now I'm confused more then ever. I sent Citi a secure message explaining my displeasure & thought maybe I had a chance of getting the status instated because I didn't wait until Jan to pay off my statement and did that in 2013 year as well as the spending.
So I received a phone call reply from them this evening (missed the call, got a message) explaining that they are sorry that I was displeased with what happened but that it actually works in my favor in that if I just spend an additional $1300 by my Feb closing date I will gain the Diamond status from Mar. 2014 through all of 2015.
Somehow this math does not add in any way or am I missing something?
So I received a phone call reply from them this evening (missed the call, got a message) explaining that they are sorry that I was displeased with what happened but that it actually works in my favor in that if I just spend an additional $1300 by my Feb closing date I will gain the Diamond status from Mar. 2014 through all of 2015.
Somehow this math does not add in any way or am I missing something?
Jan 9, 2014, 1:16 pm
#8
Join Date: Jan 2003
Posts: 3,785
Now I'm confused more then ever. I sent Citi a secure message explaining my displeasure & thought maybe I had a chance of getting the status instated because I didn't wait until Jan to pay off my statement and did that in 2013 year as well as the spending.
So I received a phone call reply from them this evening (missed the call, got a message) explaining that they are sorry that I was displeased with what happened but that it actually works in my favor in that if I just spend an additional $1300 by my Feb closing date I will gain the Diamond status from Mar. 2014 through all of 2015.
Somehow this math does not add in any way or am I missing something?
So I received a phone call reply from them this evening (missed the call, got a message) explaining that they are sorry that I was displeased with what happened but that it actually works in my favor in that if I just spend an additional $1300 by my Feb closing date I will gain the Diamond status from Mar. 2014 through all of 2015.
Somehow this math does not add in any way or am I missing something?
Jan 9, 2014, 1:46 pm
#9
Original Poster
Join Date: Jan 2011
Posts: 184
This would be correct if you have $38700 worth of purchase in your current January statement? If you have $38700 on your Jan 2014 statement, and spend another $1300 on your Feb 2014 statement, then you should get Diamond starting from end of Feb or beginning of March 2014... thru the 2014 year and 2015... and 2 or 3 month into 2016.
Feb 12, 2015, 9:22 am
#10
Join Date: Jan 2003
Posts: 3,785
Just got this email from Citi Reserve. Now it is officially Jan 1 to Dec 31!
Your Citi® Hilton HHonors™ Reserve card has always offered the opportunity to earn Hilton Diamond status. As this year begins, it's easier to keep track of the dates for spending towards Diamond status since it's now based on a calendar year.
Enjoy Diamond status and the benefits that come with it when you spend $40,000 on your card between January 1 and December 31.¹
Enjoy Diamond status and the benefits that come with it when you spend $40,000 on your card between January 1 and December 31.¹
Feb 12, 2015, 2:48 pm
#12
Join Date: Jan 2003
Posts: 3,785
Funny thing is that they said it will make it easier to track, but it is not. I don't think Citi website has YTD spent until the beginning of the year for the previous year. So the only way to tell your YTD spent is to go by statement amounts.
Feb 17, 2015, 6:40 pm
#13
Join Date: Oct 2007
Posts: 82
Still confused
I am confused about the new calendar year policy for the $40k spend to get Hhonors
diamond. Most of my January Citi Hhonors reserve charges for January have transaction
date of December (my statement closed Jan. 15). I just paid the bill in February. Do
only the transactions with a transaction date in 2015 count toward 2015 spend or
does the total amount of the Jan. bill count? Last year I made diamond from
Hilton stays but am traveling less this year.
diamond. Most of my January Citi Hhonors reserve charges for January have transaction
date of December (my statement closed Jan. 15). I just paid the bill in February. Do
only the transactions with a transaction date in 2015 count toward 2015 spend or
does the total amount of the Jan. bill count? Last year I made diamond from
Hilton stays but am traveling less this year.
Feb 17, 2015, 6:45 pm
#14
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,813
I am confused about the new calendar year policy for the $40k spend to get Hhonors
diamond. Most of my January Citi Hhonors reserve charges for January have transaction
date of December (my statement closed Jan. 15). I just paid the bill in February. Do
only the transactions with a transaction date in 2015 count toward 2015 spend or
does the total amount of the Jan. bill count? Last year I made diamond from
Hilton stays but am traveling less this year.
diamond. Most of my January Citi Hhonors reserve charges for January have transaction
date of December (my statement closed Jan. 15). I just paid the bill in February. Do
only the transactions with a transaction date in 2015 count toward 2015 spend or
does the total amount of the Jan. bill count? Last year I made diamond from
Hilton stays but am traveling less this year.
Feb 17, 2015, 7:48 pm
#15
Join Date: Jan 2003
Posts: 3,785
I am confused about the new calendar year policy for the $40k spend to get Hhonors
diamond. Most of my January Citi Hhonors reserve charges for January have transaction
date of December (my statement closed Jan. 15). I just paid the bill in February. Do
only the transactions with a transaction date in 2015 count toward 2015 spend or
does the total amount of the Jan. bill count? Last year I made diamond from
Hilton stays but am traveling less this year.
diamond. Most of my January Citi Hhonors reserve charges for January have transaction
date of December (my statement closed Jan. 15). I just paid the bill in February. Do
only the transactions with a transaction date in 2015 count toward 2015 spend or
does the total amount of the Jan. bill count? Last year I made diamond from
Hilton stays but am traveling less this year.