Comp Upgrades for Golds - What are your experiences?
Mar 25, 2013, 6:18 am
#31
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,283
Hilton Moscow Leningradskaya, Jan 16-18, 2013.
Booked
KING HILTON EXECUTIVE ROOM,
received
KING HILTON JUNIOR SUITE
plus a small bottle of red wine.
Will be staying again next week.
Booked
KING HILTON EXECUTIVE ROOM,
received
KING HILTON JUNIOR SUITE
plus a small bottle of red wine.
Will be staying again next week.
Mar 31, 2013, 5:36 am
#32
Join Date: Nov 2011
Location: LBA/FRA
Programs: BA Silver/HH Gold
Posts: 41
I have done approximately 30 stays as Gold HH so far this year, mostly in the UK.
I tend to book the cheapest room available and use the UK public sector discount code when possible. My upgrade rate is 100%. Usually the upgrade shows automatically in my HH account shortly beforehand. I haven't ever asked at check-in.
A few recent stays:
Leeds DoubleTree
Booked: QUEEN GUESTROOM
Received: KING DELUXE ROOM (Black Sheep Ale & Parkin or Toffee in room)
Paid
Hilton Manchester Airport
Booked: QUEEN HILTON GUESTROOM
Received: QUEEN HILTON GUESTROOM PLUS
Paid
Hilton Manchester Deansgate
Booked: QUEEN HILTON GUESTROOM
Received: KING HILTON EXECUTIVE
Paid
Hilton Bradford
Booked: KING HILTON GUESTROOM
Received: DOUBLE HILTON DELUXE (wine & mini-cakes)
Paid
I tend to book the cheapest room available and use the UK public sector discount code when possible. My upgrade rate is 100%. Usually the upgrade shows automatically in my HH account shortly beforehand. I haven't ever asked at check-in.
A few recent stays:
Leeds DoubleTree
Booked: QUEEN GUESTROOM
Received: KING DELUXE ROOM (Black Sheep Ale & Parkin or Toffee in room)
Paid
Hilton Manchester Airport
Booked: QUEEN HILTON GUESTROOM
Received: QUEEN HILTON GUESTROOM PLUS
Paid
Hilton Manchester Deansgate
Booked: QUEEN HILTON GUESTROOM
Received: KING HILTON EXECUTIVE
Paid
Hilton Bradford
Booked: KING HILTON GUESTROOM
Received: DOUBLE HILTON DELUXE (wine & mini-cakes)
Paid
Apr 1, 2013, 8:02 am
#33
Original Poster
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,831
- Waldorf Chicago
- Booked Deluxe King Room
- Award stay - using x2 FN certs before the Big Devaluation kicked in
- Upgraded to Waldorf Suite
- Upgraded five days in advance, without asking
Apr 1, 2013, 10:22 am
#34
Join Date: Jan 2008
Location: EWR
Programs: Hilton Gold
Posts: 165
Caribe Hilton (San Juan Puerto Rico)
paid, regular room
upgraded to an oceanview room
the upgrade was available right after i reserved it (did it online using the e-standby feature. no charge).
Hilton Buenos Aires
paid, regular room
upgraded to executive floor room (larger room, higher floor, exec floor access)
done automatically at check-in, didn't have to request, and no extra charge
paid, regular room
upgraded to an oceanview room
the upgrade was available right after i reserved it (did it online using the e-standby feature. no charge).
Hilton Buenos Aires
paid, regular room
upgraded to executive floor room (larger room, higher floor, exec floor access)
done automatically at check-in, didn't have to request, and no extra charge
Apr 1, 2013, 10:37 am
#35
Join Date: Oct 2011
Location: Chicago
Programs: QF P1,UA 1K,HHonors Diamond, Hyatt Globalist
Posts: 143
2013
I travel a lot overseas, so maybe I just get lucky, in the US not so much. Here is what I have so far for 2011
Hilton Fort Lauderdale Airport
Standard King
Paid
No
Hilton Milan
Standard King
Paid
Yes, executive floor
At Check In
Hilton Florence Metropole
Standard King
Paid
Yes, executive floor
At CHeck in
Hilton Hawaiian Village
Standard Room
Paid
No, did not expect though
Hilton Dubai Creek
Executive King
Paid
No
Hilton Fort Lauderdale Airport
Standard King
Paid
No
Hilton Milan
Standard King
Paid
Yes, executive floor
At Check In
Hilton Florence Metropole
Standard King
Paid
Yes, executive floor
At CHeck in
Hilton Hawaiian Village
Standard Room
Paid
No, did not expect though
Hilton Dubai Creek
Executive King
Paid
No
Apr 1, 2013, 11:23 am
#36
Join Date: May 2007
Posts: 203
Conrad Macao
Booked: 2 King Deluxe rooms
Received: 1 King Deluxe room and 1 King Deluxe suite
Paid
Received upgrade at check in
Additional Info: Internet was complimentary for the suite, but I had to pay for internet in the regular room. Essentially, Gold benefits applied to one room only (which is fair).
Booked: 2 King Deluxe rooms
Received: 1 King Deluxe room and 1 King Deluxe suite
Paid
Received upgrade at check in
Additional Info: Internet was complimentary for the suite, but I had to pay for internet in the regular room. Essentially, Gold benefits applied to one room only (which is fair).
Apr 1, 2013, 1:05 pm
#38
Join Date: Jul 2009
Location: Michigan
Programs: Delta basic after Gold; HHonors, Diamond; Marriott/SPG Plat; IHG/PCR Plat; Avis, Hertz
Posts: 213
I have been a gold member for over 5 years, and receive an upgrade at full service properties over 90% of the times without asking. I usually book the least expensive room, and receive an upgrade to the executive floor. Sometimes on vacation, or in a hotel with no executive lounge, I receive a suite or Jr. suite.
At the lower end properties, I have only received an upgrade once without asking, and that was at a HGI in Florida--Panama City, I think it was (it was many years ago). At Hampton or HS, I occasionally receive one when I ask, although not very often.
At the lower end properties, I have only received an upgrade once without asking, and that was at a HGI in Florida--Panama City, I think it was (it was many years ago). At Hampton or HS, I occasionally receive one when I ask, although not very often.
Apr 15, 2013, 10:49 am
#39
Join Date: Apr 2012
Location: SAN
Posts: 101
Hilton Dresden
Twin Hilton Deluxe Room
Paid
Upgraded to a 2-level Master Suite
Received upgrade at check in
Too bad that it was for one night and we arrived late (11PM). Anyway, my wife and son were really happy with the upgrade.
Twin Hilton Deluxe Room
Paid
Upgraded to a 2-level Master Suite
Received upgrade at check in
Too bad that it was for one night and we arrived late (11PM). Anyway, my wife and son were really happy with the upgrade.
Apr 15, 2013, 3:30 pm
#40
Join Date: Mar 2011
Location: UK
Programs: IHG Rewards-Platinum, BAEC-Blue, Hilton Hhonors-Diamond, Club Carlson Gold, MR, SPG
Posts: 136
Which property?
Hilton Newcastle Gateshead
Room-type booked
Double Hilton Guestroom
Paid or Award?
Paid
Upgrade - yes or no?
Yes- Double Executive River View with Executive Lounge Access
Complimentary mineral water
Welcomed as HH Gold member and advised of room upgrade
How and When (i.e., in advance, when checking-in at the hotel, etc.)?
Checking in
Which property?
Hilton Garden Inn Glasgow City Centre
Room-type booked
Queen Evolution Room
Paid or Award?
Paid
Upgrade - yes or no?
Yes- Queen Evolution Room with River View- highest of 2 room categories at this hotel
Complimentary mineral water
Welcomed as HH Gold mmember
Received 750 points instead of complimentary breakfast
How and When (i.e., in advance, when checking-in at the hotel, etc.)?
Checking in
Hilton Newcastle Gateshead
Room-type booked
Double Hilton Guestroom
Paid or Award?
Paid
Upgrade - yes or no?
Yes- Double Executive River View with Executive Lounge Access
Complimentary mineral water
Welcomed as HH Gold member and advised of room upgrade
How and When (i.e., in advance, when checking-in at the hotel, etc.)?
Checking in
Which property?
Hilton Garden Inn Glasgow City Centre
Room-type booked
Queen Evolution Room
Paid or Award?
Paid
Upgrade - yes or no?
Yes- Queen Evolution Room with River View- highest of 2 room categories at this hotel
Complimentary mineral water
Welcomed as HH Gold mmember
Received 750 points instead of complimentary breakfast
How and When (i.e., in advance, when checking-in at the hotel, etc.)?
Checking in
Last edited by premier01; Apr 15, 2013 at 3:45 pm
Apr 24, 2013, 7:19 pm
#42
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
April 2013
Hilton FCO
Award stay
Standard Room
Upgraded to Exec Floor at check in. Just being told so. No request made.
Full lounger access. However it is one of the worst lounges in any chain we have seen in terms of food/drink offerings.
Brekkie at restaurant as lounge closed on Monday morning - a lucky thing because based on previous evening's experience, the foods at lounge would not be any good. Very spacious restaurant. Good but not excellent, breakfast items.
Hilton Lyon
Award stay
Premium Room (on sale and less point cost than Standard Room)
Were told that Upgrade room at Exec floor was not ready at check in. No request made.
We took the non-upgrade room (low floor) but gained lounge access.
Brekkie can be at lounge or restaurant which is wonderful, though the space is somewhat tight.
Hilton CDG
Award stay
Hotel email reminder offered e-upgrade options. Executive room no cost.
Upgrade to runway view at check in. No request made.
Brekkie can be at lounge or restaurant which is very good.
Hilton CDG just moved its lounge from 8th floor to the ground floor. It still has the "newness" smell. They were still putting the final touch on the paint job at the front of the lounge when we were there on 4/17. Lounge is of good size but no window.
Upcoming stay
Conrad Hong Kong
AXON award
Hotel email offered e-upgrade to mountain view room at no cost.
Hilton FCO
Award stay
Standard Room
Upgraded to Exec Floor at check in. Just being told so. No request made.
Full lounger access. However it is one of the worst lounges in any chain we have seen in terms of food/drink offerings.
Brekkie at restaurant as lounge closed on Monday morning - a lucky thing because based on previous evening's experience, the foods at lounge would not be any good. Very spacious restaurant. Good but not excellent, breakfast items.
Hilton Lyon
Award stay
Premium Room (on sale and less point cost than Standard Room)
Were told that Upgrade room at Exec floor was not ready at check in. No request made.
We took the non-upgrade room (low floor) but gained lounge access.
Brekkie can be at lounge or restaurant which is wonderful, though the space is somewhat tight.
Hilton CDG
Award stay
Hotel email reminder offered e-upgrade options. Executive room no cost.
Upgrade to runway view at check in. No request made.
Brekkie can be at lounge or restaurant which is very good.
Hilton CDG just moved its lounge from 8th floor to the ground floor. It still has the "newness" smell. They were still putting the final touch on the paint job at the front of the lounge when we were there on 4/17. Lounge is of good size but no window.
Upcoming stay
Conrad Hong Kong
AXON award
Hotel email offered e-upgrade to mountain view room at no cost.
Last edited by Happy; Apr 24, 2013 at 7:31 pm
Apr 25, 2013, 7:55 am
#44
Join Date: Dec 2010
Posts: 352
Hilton Orlando Lake Buena Vista received access to the business floor they called it which allowed us access to the breakfast lounge and free Internet (which I know we get anyway).
Asked about room upgrade and they said there were none but the rooms on our floor are a little bigger. Hotel didn't look very busy so I doubt there weren't upgrades open but didn't push the topic (hate asking, rather have them just tell me "we couldn't upgrade you but we value you as a gold" or something like that).
Louge only has breakfast and one of the worst free breakfasts I've ever had.
Asked about room upgrade and they said there were none but the rooms on our floor are a little bigger. Hotel didn't look very busy so I doubt there weren't upgrades open but didn't push the topic (hate asking, rather have them just tell me "we couldn't upgrade you but we value you as a gold" or something like that).
Louge only has breakfast and one of the worst free breakfasts I've ever had.
Apr 25, 2013, 9:50 am
#45
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
When you book via a 3rd party, your Hhonors number isn't part of your folio. All the information (other than your name) is from the booking engine (lists the address/phone for them.). What you have to do is to call the hotel as far in advance as possible and have them add your Hhonors number and your information to the folio. Otherwise, they will have NO clue as to your Hhonors status.