Downgraded at check-in
Nov 26, 2013, 2:41 pm
#1
Original Poster
Join Date: Jan 2006
Posts: 417
Downgraded at check-in
Hi
Situation is, that I booked a room with sofabed at a Hilton.
At checkin I was allocated a room with no sofabed. Ensured that all rooms had same sizes,. Accepted the fact - room was nice!
Well, just booked another stay at the property. I noticed that a room with a sofabed is more expensive than room no sofabed. Also noted that rooms have different sizes. So, I was clearly downgraded.
Question: Should I contact general manager at the property or Hilton Customer Service (maybe receive "be my guest" certificate). I hate being lied to!
I'm a diamond member.
Situation is, that I booked a room with sofabed at a Hilton.
At checkin I was allocated a room with no sofabed. Ensured that all rooms had same sizes,. Accepted the fact - room was nice!
Well, just booked another stay at the property. I noticed that a room with a sofabed is more expensive than room no sofabed. Also noted that rooms have different sizes. So, I was clearly downgraded.
Question: Should I contact general manager at the property or Hilton Customer Service (maybe receive "be my guest" certificate). I hate being lied to!
I'm a diamond member.
Nov 26, 2013, 10:08 pm
#6
Join Date: May 2013
Location: Melbourne, Australia
Posts: 123